Jobs at Utica National Insurance Group

Performs accounts receivable and credit and collections functions, including posting cash receipts, reconciling payment transactions, preparing bank deposits, processing payments in AS400 and OPEX systems, correcting misapplied payments, handling EFT requests, investigating returned mail, and supporting internal control reviews.

Serves as a virtual sales consultant and territory manager for independent insurance agencies. Builds territory sales plans, conducts discovery-based virtual sales calls, identifies growth opportunities, manages agency commitments, evaluates competitors, recommends insurance solutions, and uses CRM, quoting, analytics, and Power BI tools to monitor performance and drive profitable sales, retention, and market share.

Leads the inside sales organization by driving premium growth, profitability, retention, and agency engagement. Develops sales strategies, targets, forecasts, and accountability processes; coaches and develops the sales team; oversees agency segmentation and territory strategy; uses CRM, TalkDesk, and analytics to improve performance; partners with underwriting, regional sales, and marketing; and advances virtual sales processes through operational improvements and market intelligence.

Pursue and resolve auto and property subrogation claims through arbitration, collections, restitution, litigation, and negotiated settlements. Investigate claim activity, gather supporting evidence, determine liability and coverage positions, negotiate recoveries, maintain detailed claim files, and attend mediations or court proceedings. The specialist will also become a certified Arbitration Forums panelist, support claim handlers, and may assume Claims Supervisor duties when needed.

Investigate, evaluate, negotiate, and resolve moderately complex commercial general liability claims across Southern jurisdictions. Analyze coverage, draft coverage position letters, manage litigated and non-litigated files, oversee defense, control expenses, and settle claims within assigned authority. Attend mediations, trials, and hearings as needed while interpreting laws and claim practices. Work independently, consult supervisors on complex matters, and mentor less experienced team members.

Conduct quality assurance reviews of Commercial General Liability and Errors and Omissions claims files. Analyze claim-handling trends, prepare leadership reports with improvement recommendations, lead calibration sessions, communicate findings, coach associates, and support training for claims leadership and frontline staff. Ensure adherence to claims procedures, coverage requirements, legal and regulatory standards, and settlement practices while collaborating with regional and line-of-business leaders.

Leads Commercial Lines sales strategy, growth, and profitability for the Southwest Region. Oversees, develops, and coaches staff; manages agent and customer relationships; sets territory objectives; evaluates market and competitor trends; coordinates distribution channels, marketing representatives, training, credit, and collections; and collaborates with company stakeholders to achieve business and customer experience goals.

Participate in a structured summer insurance internship with mentorship, department exposure, project leadership, and senior leadership presentations. Interns may support underwriting, claims, product and analytics, information technology, or marketing and communications. The program provides career development, networking through a Leader Chat Series, and assistance with professional branding. The role is hybrid and based in New Hartford, New York, or Charlotte-Ballantyne, North Carolina.

Leads regional risk management and loss control operations across New York State and Northern New Jersey. Responsibilities include managing staff and vendors, overseeing risk assessments and loss reduction initiatives, coaching field personnel, supporting large-account services, consulting with policyholders and agents, collaborating with underwriting and claims, managing regional budgets, and delivering risk management presentations and workshops.

Oversees commercial lines operations, ensuring compliance with procedures, workflows, underwriting guidelines, and performance standards. Supervises, hires, coaches, develops, and retains staff while monitoring processing metrics and service quality. Collaborates with management, IT, customers, and underwriting to resolve policy and system issues, improve processes, deliver training, and maintain timely workflow completion. Analyzes operational results, supports performance reviews, and initiates continuous improvements.

Serve as a Risk Management Services SME providing advanced risk assessment, loss prevention consulting, technical guidance, training, QA reviews, and collaboration with underwriting, claims, and marketing to reduce losses and improve customer service.

The Director manages liquidity, capital, and financial risks for a mutual insurance company, overseeing investment operations, banking, and risk governance aligned with long-term objectives.

Supports compensation program design, job evaluations, salary benchmarking, salary structures, incentive plans, and annual merit cycles. Partners with HR, Talent Acquisition, Benefits, Finance, and business leaders to provide data-driven compensation guidance. Maintains HRIS and reporting solutions, ensures data integrity, analyzes workforce and compensation data, manages budgets, and coordinates small to mid-scale HR projects including audits, retirement contributions, and incentive payouts.

Investigate, evaluate, negotiate and resolve commercial general liability claims (primarily New York), draft coverage position letters, manage defenses for complex claims, handle some litigated files, attend mediations/trials, interpret laws and court decisions, and mentor junior team members.

Manage and resolve high-exposure, complex educational institution liability claims. Perform coverage analyses, reserve setting, litigation management, settlement negotiations, and ADR participation. Coordinate defense counsel, communicate with stakeholders, draft coverage position letters, and report claim evaluations to management while ensuring adherence to company claims procedures and legal developments.

Lead and develop a regional team of commercial lines sales representatives to drive profitable growth. Manage territory and agency strategies, ensure execution of corporate distribution plans, monitor KPIs (new/total premium, retention, loss ratio, profitability), support key agency relationships, collaborate with underwriting/claims/product teams, provide market intelligence, and enforce performance accountability and expense discipline.

Lead and develop a regional team of commercial lines sales representatives to drive profitable growth. Oversee territory and agency management, execute distribution strategy, manage performance and KPIs, support key agency relationships, collaborate with underwriting/claims/products, provide market intelligence, and ensure accountability for growth, retention, and profitability targets.

Rate and process new, renewal and endorsement commercial insurance transactions across multiple lines and states; issue policies and endorsements; interpret rating manuals and ISO bulletins; train and support other raters; maintain productivity, assist with reports, troubleshooting, and special projects while collaborating with internal and external stakeholders.

Senior leadership role overseeing all commercial underwriting functions, quality assurance, education, and field underwriting execution. Manages strategic underwriting referrals, guidelines, expense monitoring, projects, and supports new product initiatives. Reviews financial and loss data to adjust rates and serves as the communication link between Enterprise and regional underwriting teams.

Investigate, evaluate, negotiate, and resolve commercial general liability claims (primarily in New York with a concentration in NY Labor Law). Interpret coverage, draft coverage letters, manage and authorize defense counsel, attend mediations/trials, consult on complex litigated matters, and mentor junior team members while providing excellent customer service.