Jobs at Utica National Insurance Group

Partners with business and IT stakeholders to identify needs, elicit and document requirements, analyze processes, recommend technology solutions, and support projects. Manages moderate-complexity project activities, timelines, risks, and status reporting. Supports policy-processing changes, product development, ServiceNow and help desk requirements, workflow tracking, and process improvements. Provides guidance and mentoring to teammates while ensuring issues are resolved and statutory deadlines are met.

Handles serious and complex workers’ compensation claims, primarily in New York jurisdictions. Responsibilities include investigation, communication with insureds and attorneys, legal and coverage review, independent claims handling, settlement within authority, and occasional supervisory coverage. Requires claims-adjusting experience, lost-time claims knowledge, an adjuster license, and familiarity with New York jurisdictions.

Reviews premium audits prepared by staff and vendors, compares policy and prior-year information, researches state and company manual rules, resolves audit questions and disputes, communicates with agents and customers, and creates accurate audit statements in automated systems.

Lead strategy and execution for casualty insurance product lines across multiple states. Develop product roadmaps, launch products, expand markets, optimize pricing and segmentation, and modernize offerings through digitization and predictive analytics. Ensure regulatory compliance, audit readiness, and governance while leading product managers, analysts, stakeholders, and vendors. Manage rate and pricing changes, represent the company in regulatory and industry discussions, and mentor emerging talent.

Serves as a virtual sales consultant and territory manager for independent insurance agencies. Builds territory sales plans, conducts discovery-based virtual sales calls, identifies growth opportunities, manages agency commitments, evaluates competitors, recommends insurance solutions, and uses CRM, quoting, analytics, and Power BI tools to monitor performance and drive profitable sales, retention, and market share.

Leads the inside sales organization by driving premium growth, profitability, retention, and agency engagement. Develops sales strategies, targets, forecasts, and accountability processes; coaches and develops the sales team; oversees agency segmentation and territory strategy; uses CRM, TalkDesk, and analytics to improve performance; partners with underwriting, regional sales, and marketing; and advances virtual sales processes through operational improvements and market intelligence.

Conduct quality assurance reviews of Commercial General Liability and Errors and Omissions claims files. Analyze claim-handling trends, prepare leadership reports with improvement recommendations, lead calibration sessions, communicate findings, coach associates, and support training for claims leadership and frontline staff. Ensure adherence to claims procedures, coverage requirements, legal and regulatory standards, and settlement practices while collaborating with regional and line-of-business leaders.

Leads Commercial Lines sales strategy, growth, and profitability for the Southwest Region. Oversees, develops, and coaches staff; manages agent and customer relationships; sets territory objectives; evaluates market and competitor trends; coordinates distribution channels, marketing representatives, training, credit, and collections; and collaborates with company stakeholders to achieve business and customer experience goals.

Participate in a structured summer insurance internship with mentorship, department exposure, project leadership, and senior leadership presentations. Interns may support underwriting, claims, product and analytics, information technology, or marketing and communications. The program provides career development, networking through a Leader Chat Series, and assistance with professional branding. The role is hybrid and based in New Hartford, New York, or Charlotte-Ballantyne, North Carolina.

Leads regional risk management and loss control operations across New York State and Northern New Jersey. Responsibilities include managing staff and vendors, overseeing risk assessments and loss reduction initiatives, coaching field personnel, supporting large-account services, consulting with policyholders and agents, collaborating with underwriting and claims, managing regional budgets, and delivering risk management presentations and workshops.

The Director manages liquidity, capital, and financial risks for a mutual insurance company, overseeing investment operations, banking, and risk governance aligned with long-term objectives.

Supports compensation program design, job evaluations, salary benchmarking, salary structures, incentive plans, and annual merit cycles. Partners with HR, Talent Acquisition, Benefits, Finance, and business leaders to provide data-driven compensation guidance. Maintains HRIS and reporting solutions, ensures data integrity, analyzes workforce and compensation data, manages budgets, and coordinates small to mid-scale HR projects including audits, retirement contributions, and incentive payouts.

Investigate, evaluate, negotiate and resolve commercial general liability claims (primarily New York), draft coverage position letters, manage defenses for complex claims, handle some litigated files, attend mediations/trials, interpret laws and court decisions, and mentor junior team members.

Lead and develop a regional team of commercial lines sales representatives to drive profitable growth. Manage territory and agency strategies, ensure execution of corporate distribution plans, monitor KPIs (new/total premium, retention, loss ratio, profitability), support key agency relationships, collaborate with underwriting/claims/product teams, provide market intelligence, and enforce performance accountability and expense discipline.

Lead and develop a regional team of commercial lines sales representatives to drive profitable growth. Oversee territory and agency management, execute distribution strategy, manage performance and KPIs, support key agency relationships, collaborate with underwriting/claims/products, provide market intelligence, and ensure accountability for growth, retention, and profitability targets.

Rate and process new, renewal and endorsement commercial insurance transactions across multiple lines and states; issue policies and endorsements; interpret rating manuals and ISO bulletins; train and support other raters; maintain productivity, assist with reports, troubleshooting, and special projects while collaborating with internal and external stakeholders.

Senior leadership role overseeing all commercial underwriting functions, quality assurance, education, and field underwriting execution. Manages strategic underwriting referrals, guidelines, expense monitoring, projects, and supports new product initiatives. Reviews financial and loss data to adjust rates and serves as the communication link between Enterprise and regional underwriting teams.

Investigate, evaluate, negotiate, and resolve commercial general liability claims (primarily in New York with a concentration in NY Labor Law). Interpret coverage, draft coverage letters, manage and authorize defense counsel, attend mediations/trials, consult on complex litigated matters, and mentor junior team members while providing excellent customer service.

Design, develop, test, implement, and maintain moderately complex to complex software applications. Create high-quality code, run tests and troubleshoot, document technical and installation procedures, collaborate with architects and analysts, support application maintenance, and propose continuous improvement solutions.

Design and implement AI/ML platforms, establish secure connectivity, build CI/CD pipelines, integrate conversational AI, and ensure security compliance in insurance processes.