Jobs at Upwork

Provide in-person executive support to the Office of the CEO through complex calendar management, travel coordination, meeting and event planning, office operations, vendor management, expense and invoice workflows, and cross-functional follow-up. The role requires discretion, sound judgment, proactive problem-solving, strong communication, technology proficiency, and flexibility to support shifting priorities and occasional after-hours needs.

Operate and improve multi-cloud infrastructure, networks, Terraform automation, Linux systems, and Amazon EKS environments. Manage provisioning, upgrades, patching, backups, recovery, observability, security controls, and lifecycle operations. Lead incident response and on-call activities, improve reliability, and automate recurring work using Python, Go, Bash, Chef, or Ansible. Partner across platform, security, reliability, and corporate technology teams while supporting audits, compliance, and infrastructure modernization.

Oversee Legal team operations, including budgeting, vendor billing, legal technology, AI adoption, process improvement, reporting, team culture, and strategic initiatives. Partner with FP&A, Accounting, executive leadership, cross-functional stakeholders, and outside counsel to improve efficiency, scale resources, manage complex projects, and support the Chief Legal Officer.

Own and improve global People Operations programs across the employee lifecycle, including onboarding, offboarding, organizational changes, immigration, employment eligibility, performance management, and HRBP enablement. Partner with employees, managers, HRBPs, vendors, and cross-functional teams; resolve sensitive issues, maintain accurate records, ensure compliance, and streamline processes through technology, automation, and AI.

Owns and improves People Operations programs across the employee lifecycle, including onboarding, offboarding, organizational changes, immigration and global mobility, performance management, and HRBP enablement. Partners with employees, managers, HRBPs, vendors, and global teams to resolve complex matters, maintain immigration compliance, improve workflows, and provide accurate, responsive operational support.

Lead lifecycle marketing and growth acquisition programs targeting SMB audiences. Own outbound prospecting pilots, content direction, messaging, performance measurement, vendor partnerships, and strategic recommendations. Translate campaign data into leadership narratives, collaborate with product marketing, marketing technology, analytics, and creative teams, and use AI-enabled tools to improve analysis, segmentation, messaging, and campaign planning.

Upwork is opening a new hub in Lisbon for technical and back-office roles including product development and AI engineering.

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Lead product for shared matching and personalization infrastructure: define AI/ML roadmap (retrieval, embeddings, ranking), own evaluation and experimentation, coordinate cross-functional teams, and measure improvements in match quality and relevance.