Jobs at Upland Software

Serve as the product backlog owner working with Product Management, Engineering, QA, Support, and Customer Success to translate roadmap and customer needs into epics, user stories, and acceptance criteria. Drive backlog prioritization, refinement, sprint planning, and cross-functional delivery while managing dependencies, risks, and stakeholder expectations. Validate delivered functionality, maintain traceability, and continuously improve product outcomes and delivery effectiveness for an enterprise SaaS knowledge/AI platform.

The Technical Support Analyst provides technical support and solutions for Objectif Lune's software, ensuring excellent customer service and case management while troubleshooting issues and maintaining product knowledge.

The Technical Consultant will support configuration, testing, and troubleshooting of BA Insight components. Responsibilities include implementation support, technical troubleshooting, testing, documentation, and team collaboration, focusing on a back-end role. Required qualifications include a background in software configuration and understanding of enterprise systems and integration.

As a Senior Software Engineer I, you will develop features for the InGenius product, troubleshoot issues, collaborate with team members, and mentor others. Knowledge in TypeScript, AWS, and browser technologies is essential.

The Technical Support Analyst provides customer support for Objectif Lune software, managing issues, troubleshooting, and ensuring high service levels while maintaining communication in French and English.

The Technical Consultant configures, tests, and troubleshoots BA Insight components, ensures implementation adherence, supports integrations, and collaborates with teams to resolve technical issues.

Owner of vertical marketing programs for enterprise B2B SaaS: develop industry-specific GTM plans, messaging, content, and sales enablement; run demand generation campaigns; use customer and performance data to optimize programs; collaborate with Sales and Product; create content across web, email, ads, and enablement; use martech and AI tools to increase efficiency.

Backend-focused Software Engineer working on architecture, database design, integrations, new features, and maintenance. Participate in code reviews, troubleshoot production, balance technical debt vs features, and use AI agents to aid development.

Backend-focused Software Engineer I contributing to design, architecture, and development of features, integrations, and maintenance. Responsible for database design, optimized SQL/stored procedures, API design (REST/JAX-RS), code reviews, troubleshooting production, balancing technical debt, and using AI agents to support development. Works collaboratively on a remote global team.

Execute manual and automated tests for product features and bug fixes. Create and run functional, security, performance, regression tests; test APIs with Postman; use basic SQL for data validation; write Playwright (JavaScript) automated scripts; record and report test results; collaborate with QA, product owners, and development; participate in planning and improve test coverage.

Operate and improve AWS-hosted SaaS environments using DevOps, automation, and AI tools. Troubleshoot production issues, automate operational tasks, support on-call, administer Windows-based web hosting (.NET/IIS/SQL Server), build CI/CD and IaC (Terraform), enhance observability, and drive responsible AI-assisted engineering to reduce toil and increase reliability.

Sell Upland's cloud fax service (InterFAX) to enterprise buyers—primarily in healthcare. Manage full sales cycle from discovery to close, develop proposals, present value propositions, negotiate contracts, forecast and manage opportunities in Salesforce, and collaborate with marketing and service teams. Meet quota and travel up to 30%.

Develop, review, test, and maintain full-stack application code for the Panviva product. Collaborate with global cross-functional Agile teams, troubleshoot issues, design REST APIs, implement frontend and backend features, and deploy on Azure cloud (AKS, App Services, Service Bus, Cosmos DB). Participate in sprint ceremonies and use version control and CI/CD tools to deliver reliable software.

Design, build, and maintain automated UI, API, and performance test suites and frameworks (Playwright, Selenium, JMeter, k6). Execute tests, analyze results, validate DB state with SQL, collaborate with engineering and product teams, and promote automation best practices while using CI/CD and AI-assisted tools to improve test development and product quality.

Full‑stack developer responsible for designing, developing, testing, and maintaining Panviva application features. Collaborate in cross‑functional Agile teams, troubleshoot issues, participate in sprint activities, and deploy cloud‑native solutions on Azure.

Perform QA for Business Systems (Salesforce, NetSuite, etc.) by designing and executing test plans, documenting results, triaging issues, producing reports, monitoring quality metrics, and recommending improvements. Support automation testing and basic Conversational AI prompt testing while collaborating with admins, developers, analysts, and stakeholders.

The QA Automation Engineer will design and implement test automation for APIs and web UI, ensuring quality through CI/CD integration and collaboration with teams.

Perform outbound prospecting using CRM, sales engagement tools, cold calling, and email to create qualified leads. Set meetings between prospects and sales executives, maintain a pipeline, report weekly/monthly results, refine lead-generation playbooks, and recommend products based on prospect needs. Hybrid role based in Austin.