Teams at Upland Software

Serve as the product backlog owner working with Product Management, Engineering, QA, Support, and Customer Success to translate roadmap and customer needs into epics, user stories, and acceptance criteria. Drive backlog prioritization, refinement, sprint planning, and cross-functional delivery while managing dependencies, risks, and stakeholder expectations. Validate delivered functionality, maintain traceability, and continuously improve product outcomes and delivery effectiveness for an enterprise SaaS knowledge/AI platform.

The Technical Support Analyst provides technical support and solutions for Objectif Lune's software, ensuring excellent customer service and case management while troubleshooting issues and maintaining product knowledge.

The Technical Consultant will support configuration, testing, and troubleshooting of BA Insight components. Responsibilities include implementation support, technical troubleshooting, testing, documentation, and team collaboration, focusing on a back-end role. Required qualifications include a background in software configuration and understanding of enterprise systems and integration.