Jobs at UpEnergy

Leads field-based user insight, product troubleshooting, experimentation, cooking demonstrations, training, activations, qualitative research, and end-to-end pilots for clean cooking and water products in Ghana. The role gathers and analyzes customer feedback, manages data collection and quality, translates findings into product improvements, and coordinates with product, carbon, behavioral science, and operations teams.

Develops and owns physical product engineering workstreams from requirements through prototyping, validation, production readiness, deployment, and lifecycle improvement. Responsibilities include CAD and engineering documentation, prototype development, testing, failure analysis, root-cause investigation, OEM and manufacturing coordination, product quality, field validation, and technical R&D. The role integrates mechanical, electrical, and system-level engineering while supporting product pilots and improvements across multi-country operational environments.

Owns field quality assurance for hardware products deployed across African markets. Responsibilities include coordinating technical aftersales support, conducting product and installation audits, managing incoming and outgoing quality control, overseeing DMRV deployments, investigating failures, maintaining risk registers, tracking quality KPIs, coordinating validation and laboratory testing, supporting technical onboarding, and escalating field issues to engineering and manufacturing teams.