Jobs at UpdatePromise

Train and service new clients on UpdatePromise products, provide follow-up support, build client relationships, travel nationwide to manage accounts, analyze data to recommend training, and troubleshoot software issues.

Lead virtual onboarding and training for dealerships: validate data and network configurations, conduct product tours, create and maintain training materials, provide L1/L2 support and ticketing, and act as a product subject-matter expert to ensure successful implementation and adoption.

Train and support new and existing clients on the product suite, provide follow-up account support, build client relationships, travel nationwide to manage accounts, analyze data to make training recommendations, troubleshoot software issues, and lead group trainings.

Serve as the primary client advocate for automotive dealership partners: onboard and train new clients, provide ongoing support, analyze account data to recommend training, build relationships, and travel nationwide to manage accounts and ensure product adoption and success.

Lead and own the engineering function: make architecture and release decisions, mentor backend engineers, respond to P0/P1 incidents and author RCAs, perform hands-on backend work (including ActiveMQ→SQS migration), monitor via DataDog/CloudWatch/X‑Ray, optimize infrastructure costs, maintain Confluence runbooks, and own DMS/OEM integrations and SOC 2/PCI-DSS engineering responsibilities.

Train and onboard new clients on UpdatePromise products, provide follow-up support, analyze client data to recommend training, build industry relationships, troubleshoot software issues, and travel nationwide to manage customer accounts and ensure success.

Train and support new and existing clients on the companys software suite, provide follow-up account management, build client relationships, travel nationally to manage accounts, perform data analysis to inform training, and troubleshoot software issues.

Train and onboard clients on UpdatePromise products, provide follow-up support, build and maintain client relationships, travel nationwide to manage accounts, analyze data to recommend training, troubleshoot software issues, and coach service personnel.

Conduct virtual onboarding and live data validation with dealership stakeholders, confirm network/configuration readiness, deliver product tours and training, maintain training materials and documentation, create dealership champions, and provide level 1–2 support and UI testing.

Train and support new and existing clients on UpdatePromise products, provide follow-up account support, analyze client data to recommend training, build industry relationships, troubleshoot software issues, and travel nationwide to manage client success.

Train and support new and existing clients on the company's product suite, perform follow-up account management, analyze client data to recommend training, build industry relationships, troubleshoot software issues, and travel nationwide to ensure client success.

Train and support new and existing clients on UpdatePromise products, travel nationally to manage accounts, analyze client data to recommend training, and build client relationships to ensure success.

Train and support new and existing clients on UpdatePromise products, travel nationally to manage accounts, perform data analysis to recommend training, build client relationships, and troubleshoot software issues.

Provide technical assistance and troubleshooting for the UpdatePromise application via phone, email, and tickets. Create SOPs and training materials, run reports, test updates, manage accounts, follow up with customers, and assist internal teams with user/company setup and administrative tasks.

Deliver onboarding, training, and ongoing support for clients across the product suite. Travel to manage accounts, analyze client data, recommend training, build client relationships, and troubleshoot software issues to ensure customer success.

Onboard and train new clients on products, provide follow-up support, travel nationwide to manage accounts, analyze client data to recommend training, build client relationships, troubleshoot software issues, and coach groups to ensure successful product adoption.

Train and onboard new clients on company software, provide follow-up support, coach large groups, troubleshoot software issues, analyze client data to recommend training, build client relationships, and travel nationwide to manage accounts.

Train and support new and existing clients on the companys software suite, travel domestically to manage accounts, analyze client data to recommend training, build industry relationships, and troubleshoot software-related issues.

Manage client accounts: train and onboard new clients, provide follow-up support, build industry relationships to retain and acquire clients, travel nationally to manage accounts, and analyze data to recommend training and service improvements.