The Role
Serve as the primary client advocate for automotive dealership partners: onboard and train new clients, provide ongoing support, analyze account data to recommend training, build relationships, and travel nationwide to manage accounts and ensure product adoption and success.
Summary Generated by Built In
Become a Part of the UpdatePromise Team
UpdatePromise is the leading customer experience technology platform serving automotive dealerships and collision repair centers across North America. As the #1 Fixed Operations Solution for new car franchise dealerships, our mission is to transform the service experience through cutting-edge digital tools that streamline communication, increase transparency, and drive profitability. Headquartered in Chino, California, UpdatePromise supports over 20,000 rooftops with solutions like automated messaging, integrated payments, advanced scheduling, customer surveys, and real-time video inspections — all designed to deliver a world-class experience to every customer, every time.
About the Role – Client Success Specialist
As a Client Success Specialist at UpdatePromise, you’ll play a vital role in building and maintaining strong relationships with our dealership partners. You will serve as the frontline advocate for our clients, ensuring they achieve maximum value from our platform. This is a dynamic, client-facing position ideal for someone who is passionate about delivering exceptional service, problem-solving, and driving long-term success for our partners in the automotive industry.
What exactly are we looking for?
A Client Success Smanager who has:
1. Excellent verbal and written communication skills. Should be comfortable in speaking with all levels of management, including C-Level. Written communication should be at a business level.
2. The comfortability to coach and train individuals in large groups.
3. Self-motivated, and able to work with little to no supervision.
4. Intermediate experience with Microsoft Excel and Word.
5. A quick learner who is used to a fast paced environment, and can readily adapt to new changes.
6. Excellent time management and task prioritization skills.
7. The ability to trouble shoot problems, and solve issues creatively.
What are some things you will be doing?
1. Training and servicing new clients on the full suite of our products.
2. Follow-up support with existing clients once they are fully onboarded.
3. Building meaningful industry relationships to help keep existing clients and find new potential clients.
4. Traveling throughout the country to manage accounts to help ensure their success.
5. Data analysis and translating that data into thoughtful recommendations for training of service personnel.
What do we absolutely need from you?
1. An Associates Degree OR Similar Experience
2. Experience within a professional in-person Customer Service role (Ideally, Account Management, Implementation, etc)
3. Experience with work related travel
4. Experience in working with software (ie troubleshooting, triage, learning the ins and outs of a software system)
5. A huge plus if you have worked within the Automotive Industry!
4. Experience in working with software (ie troubleshooting, triage, learning the ins and outs of a software system)
5. A huge plus if you have worked within the Automotive Industry!
About
UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream, innovate and create. Our culture thrives by embracing diversity and rewarding imagination. We seek achievers, leaders and visionaries. At UpdatePromise it’s about each person bringing skills and passion to a challenging and constantly evolving world of technology.UpdatePromise is a technology company. From our flagship Auto-Body Review product that changed an industry, to our full suite of products geared towards communication and automation, managing big data and providing leading edge engineering and systems support, our teams at UpdatePromise exist to revolutionize the future at the confluence of tech and communication. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.
Skills Required
- Excellent verbal and written communication skills, including speaking with C-level
- Comfortable coaching and training individuals in large groups
- Self-motivated and able to work with little to no supervision
- Intermediate experience with Microsoft Excel
- Intermediate experience with Microsoft Word
- Ability to learn quickly and adapt in a fast-paced environment
- Excellent time management and task prioritization skills
- Ability to troubleshoot problems and solve issues creatively
- Associate's degree or equivalent experience
- Experience in a professional in-person customer service role (account management, implementation, etc.)
- Experience with work-related travel
- Experience working with software (troubleshooting, triage, learning systems)
- Experience in the Automotive industry
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The Company
What We Do
At UpdatePromise, it’s our unwavering promise to update customers that sets us apart. We’re the leading technology communications provider to dealerships throughout North America, powering more than 20,000 businesses across the country. Our innovative and automated status update solutions enable your business to capture the consumer from the very beginning of their experience, right at the service drive. But we don’t stop there - we keep them completely engaged and informed during the entire service lifecycle, and beyond. Features of our leading solution include automated status messaging via text and email, mobile and integrated payment solutions, insurance and OEM approved CSI surveys, data analytics, video and photo enabled recommendations, automated reviews, automated social media management, lost souls marketing campaigns and more! Our technology is more than just a customer satisfaction and employee efficiency tool, it’s also your brand loyalty and customer retention platform. Want to find out more? We’d love to chat with you. Want to find out more? Call us on (951) 471- 7235 Or request a demo now: http://updatepromise.com/dealer-inquiry/ https://www.updatepromise.com/
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