Jobs at UniAthena

Acts as a bridge between business, product, and technology teams by gathering requirements, documenting workflows, analyzing learner and operational data, and creating dashboards and reports. The role evaluates LMS and enrollment processes, recommends improvements, supports Agile delivery, assists with UAT, validates metrics, and coordinates communication across stakeholders.

Manages the complete learner renewal lifecycle, including proactive outreach, renewal negotiation, payment coordination, CRM tracking, and service continuity. Builds relationships with learners and institutional partners, resolves concerns, and identifies upselling and cross-selling opportunities. Coordinates with finance, academic, and operations teams, maintains accurate renewal records, and reports on retention, churn, and engagement performance.

Screens and evaluates leads, conducts outbound cold calls, updates CRM and contact data, communicates course offerings, schedules follow-ups, and identifies sales opportunities. The role builds rapport with prospects, maintains accurate records, cleans cold data, coordinates with sales and marketing teams, and provides feedback on lead quality and engagement trends.

Creates marketing collateral and visual content for digital and print channels, including brochures, presentations, social media graphics, email templates, websites, and mobile applications. Supports UI design initiatives using Figma, maintains brand consistency, prepares production-ready files, and develops images, illustrations, and interface assets. Collaborates with marketing teams on campaigns while managing multiple projects and deadlines.

Lead backend development for critical product modules using PHP and Laravel. Design scalable RESTful APIs and services, own features through production, improve performance and security, lead debugging and architecture decisions, review code, mentor junior engineers, and collaborate with Product, QA, Frontend, and DevOps teams. The role also addresses technical debt, system bottlenecks, documentation, coding standards, and reliable delivery.

Coordinate academic operations across the learner lifecycle, including assessments, milestones, records, course launches, certificates, and learner support. Monitor progression, engagement, data integrity, and operational metrics; produce reports and dashboards; resolve stakeholder dependencies; ensure compliance with academic policies and privacy requirements; and contribute to process improvements, automation, and system enhancements.

Oversee daily office operations, maintain accurate and confidential records, prepare Excel reports, coordinate executive meetings and calendars, manage professional communications, and support cross-functional workflows with HR, Finance, and Operations.

Own ambiguous strategic initiatives from problem definition through execution. Translate business objectives into structured plans, coordinate cross-functional stakeholders, track progress, mitigate risks, and provide leadership visibility. Design scalable systems, SOPs, and digital workflows with real-time tracking. Drive adoption, monitor performance, and identify opportunities to automate repetitive decision-making using data, technology, and AI.

Owns employee onboarding, engagement, retention, talent acquisition, HR process development, and people governance. Partners with managers and leadership to diagnose workforce challenges, analyze performance and attrition patterns, improve recruitment pipelines, and implement practical HR interventions. The role requires strong communication, discretion, judgment, business understanding, and the ability to manage people initiatives from diagnosis through completion.