Teams at UniAthena

Acts as a bridge between business, product, and technology teams by gathering requirements, documenting workflows, analyzing learner and operational data, and creating dashboards and reports. The role evaluates LMS and enrollment processes, recommends improvements, supports Agile delivery, assists with UAT, validates metrics, and coordinates communication across stakeholders.

Manages the complete learner renewal lifecycle, including proactive outreach, renewal negotiation, payment coordination, CRM tracking, and service continuity. Builds relationships with learners and institutional partners, resolves concerns, and identifies upselling and cross-selling opportunities. Coordinates with finance, academic, and operations teams, maintains accurate renewal records, and reports on retention, churn, and engagement performance.

Screens and evaluates leads, conducts outbound cold calls, updates CRM and contact data, communicates course offerings, schedules follow-ups, and identifies sales opportunities. The role builds rapport with prospects, maintains accurate records, cleans cold data, coordinates with sales and marketing teams, and provides feedback on lead quality and engagement trends.