Jobs at Twoconnect

Lead end-to-end editing of long-form YouTube and multicam podcast content, manage multicam audio/video syncing and timelines, create social cutdowns and captions, perform audio clean-up and motion graphics, organise assets and collaborate with editorial and creative teams to meet brand standards and deadlines.

Provide frontline claims support in a mechanical breakdown warranty and insurance environment: handle high-volume inbound enquiries, assist with lodgement and documentation, update claim records, escalate and coordinate with claims team, maintain compliance and service standards, and support distressed or escalated customers with professionalism.

Serve as first point of contact for high-volume inbound customer enquiries across phone, email, and tickets. Resolve Tier 1 issues, manage account, payment and billing requests, update records in Zendesk/CRM, escalate complex issues, meet SLAs, participate in training, and contribute to process improvements while supporting finance-related admin tasks.

Manage bookkeeping and accounts administration for a commercial fitout business: process invoicing, reconciliations, Xero record-keeping, contractor progress claims, project paperwork, Monday.com updates, reporting to Directors, and provide general administrative and business support.

Manage Level 1/2 incidents and service tickets, configure and troubleshoot MacOS and Windows systems, support VoIP and enterprise apps, monitor system performance, assist with cybersecurity and basic network administration, document configurations, and participate in training to develop leadership skills.

Manage end-to-end Accounts Payable including invoice processing, payment runs, reconciliations, intercompany transactions, journals, and month-end support while maintaining audit-ready records and stakeholder communication.

Manage end-to-end email and SMS lifecycle marketing for e-commerce and retail: build automated customer journeys (welcome, post-purchase, loyalty, win-back), create segmentation and personalised flows, write email/SMS copy, run A/B tests, analyse campaign performance, and optimise for lifetime value, repeat purchases, engagement, and list growth.

Manage end-to-end CRM email and SMS lifecycle marketing for e-commerce and retail. Build and optimise automated flows (welcome, post-purchase, loyalty, win-back), segmentation, personalised campaigns, A/B tests, and reporting to drive retention, repeat purchases, CLV, and list growth. Oversee deliverability, list hygiene, integrations (Shopify, Reviews.io), and collaborate cross-functionally to support commercial goals.

Create and optimise SEO- and AEO-driven content across multiple business divisions, produce blogs, landing pages, and social assets, translate technical waste services into clear copy, build topical authority and internal linking, collaborate with stakeholders and sales, track performance, and produce simple visuals using Canva/Adobe to support content distribution and conversions.