Jobs at TrxNow (Allied Dispatch Solutions, LLC)

Manage and sustain partner relationships, respond to day-to-day client needs, identify opportunities to grow client business, and deliver proactive solutions to exceed expectations while supporting long-term revenue growth.

Handle inbound roadside assistance calls, identify customer needs, locate addresses, arrange and dispatch service providers, and provide customer care and follow-up. The role uses company technology for basic research, typing, and dispatch tasks. No prior experience is required, and paid training is provided. Bilingual customer service specialists may work full-time, part-time, or remotely, with flexible second- and third-shift schedules.

Lead and optimize the First Notice of Loss (FNOL) intake workflow for automotive accidents, manage dedicated call center teams, ensure accurate data collection, rapid emergency/towing coordination, compliance, and high customer satisfaction under high-pressure conditions.

Handle inbound roadside assistance calls, assess member needs, dispatch service providers, perform accurate data entry, follow scripts, de-escalate situations, and meet performance standards while maintaining confidentiality and escalating issues to management.

Answer inbound roadside assistance calls, gather member details, locate and dispatch service providers, perform accurate data entry, follow scripts, de-escalate when needed, meet performance goals, maintain confidentiality, and escalate issues to management.

Lead IT and process-improvement projects from planning through implementation. Partner with stakeholders to define scope, gather and document business/system requirements, coordinate cross-functional teams and vendors, manage risks and timelines, support software implementations and integrations, and optimize Salesforce CRM, reporting, and workflows to improve operational efficiency.