IT Systems Analyst Project Manager

TrxNow® (Allied Dispatch Solutions, LLC) is one of North America’s fastest-growing roadside assistance and dispatch technology companies, and we are looking for an IT Systems Analyst/ Project Manager to help support our business operations.

This IT role is responsible for leading technology projects while partnering with business leaders to improve processes and implement effective system solutions. This role serves as the bridge between business operations and IT by managing projects, gathering business requirements, analyzing workflows, and supporting system implementations that improve efficiency and drive organizational success.

This manager position works closely with company leadership, department managers, vendors, and technical teams to ensure projects are completed on time, within scope, and aligned with business objectives. The position reports to the Senior Vice President of Process Improvement.

Responsibilities

• Lead multiple IT and business process improvement projects from planning through implementation.

• Partner with stakeholders to define business needs, project scope, objectives, timelines, and deliverables.

• Gather, analyze, and document business and system requirements.

• Evaluate existing business processes and recommend technology-driven improvements.

• Coordinate cross-functional teams, vendors, and technical resources throughout the project lifecycle.

• Monitor project progress, manage risks, and communicate status updates to leadership.

• Support software implementations, system enhancements, integrations, and process improvements.

• Develop project documentation, process workflows, reports, and executive presentations.

• Analyze system and operational data to support decision-making and continuous improvement.

• Support Salesforce CRM enhancements, reporting, and system optimization.

Benefits

• Health, dental, and vision insurance
• 401k
• Voluntary Life & AD&D coverage
• Professional development and career advancement opportunities
• Supportive and collaborative team environment
• Paid time off
• Bonus structure

Required Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business, Engineering, or a related field (or equivalent experience).

• 2-4 years of experience in IT project management, business systems analysis, or business process improvement.

• Experience gathering business requirements and translating them into technology solutions.

• Knowledge of project management methodologies and system implementation practices.

• Strong analytical, organizational, and problem-solving skills.

• Excellent written, verbal, and interpersonal communication skills.

• Proficiency with Microsoft Office, including Excel.

Preferred Qualifications

• Experience with Salesforce CRM or other enterprise business systems.

• Experience supporting system integrations, reporting, and data analysis.

• Experience with business process mapping and workflow improvement.

• Project management or business analysis certifications (PMP, CAPM, PMI-PBA, CBAP, Agile, or similar).