TrxNow® (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance and dispatch technology platform! We are privately owned company, and our international headquarters is in downtown Johnson City, TN. We operate multiple Call Centers internationally and job are available at our Johnson City, TN and Sneedville, TN locations. Our management team is filled with leaders who are focused on delivering the best service in the industry. Check us out at www.trx-now.com.
Our team is made up of dedicated employees that have been part of our success story from the very beginning. Founded in 2014, many of our first employees are now key leaders within the company. We have tons of opportunity to move up and develop your skills within the organization.
We are seeking a qualified candidates to join team of Bilingual Customer Solutions Specialists. The CSS team is for responsible for taking in-bound calls from members in need of roadside assistance (a tire change, a jump start, a tow for their vehicle) via phone, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow up.
Sign on Bonus of $750** Referral Bonus
Ask you interviewer about:
- Performance Incentives (Up to $4.00 more per hour)
- Flexible schedules - 2nd and 3rd Shifts available. As a 24x7 company, we NEVER close.
- Wear what you want - our relaxed dress code allows you to be comfortable at work.
- Work from home opportunities available
- Great Pay
- Paid Holidays
- Paid Time Off
- Paid Training
- Opportunities for Career Advancement
We Welcome:
- Full Time
- Part Time
- Veterans
- Students
- Internships
This is a great opportunity to lead as you learn and develop within an organization that continues to grow year after year!
We are a great place to work and have a fun and friendly work environment!
QualificationsNo Previous Experience Necessary!
Do you enjoy helping people? We are searching for dedicated customer-oriented candidates. Customer Solutions Specialists (CSS) help customers that are in need of roadside assistance. We partner with service providers all over the US and Canada to help customers in need. We are looking for individuals who can utilize modern technology to perform basic tasks such as address location, research, and basic typing. Our revolutionary technology takes the guess work out of the job and provides you with all the tools you will need to be successful.
- Inbound Calls Only
- No Cold Calls
- No Sales
- No Collections
Skills Required
- Excellent verbal communication and active listening skills
- Ability to multi-task across computer applications while typing quickly and accurately
- Emotional resilience and ability to handle upset members professionally
- Navigate dispatch software to locate members and identify nearby service providers
- Accurate data entry of member and provider information
- Follow prescribed scripts, company policies, and escalation procedures
- Maintain confidentiality of account information
- Minimum of 1 year call center or customer service experience
What We Do
TrxNow is a premier provider of cloud-based SaaS solutions for the roadside assistance and service logistics industry. The company provides an innovative technology platform designed to drive efficiency and transparency in fleet operations and emergency vehicle servicing. By combining industry-leading software with a vast network of service provider partners, TrxNow transforms the roadside rescue experience across North America.
