Teams at TrxNow (Allied Dispatch Solutions, LLC)

Identify and screen potential customers via internal sales/telesales, build relationships, use CRM and Microsoft Office, meet/exceed targets, manage priorities, and work independently or within a team.

Answer inbound roadside assistance calls, gather member details, locate and dispatch service providers, perform accurate data entry, follow scripts, de-escalate when needed, meet performance goals, maintain confidentiality, and escalate issues to management.

Handle inbound roadside assistance calls, assess member needs, dispatch service providers, perform accurate data entry, follow scripts, de-escalate situations, and meet performance standards while maintaining confidentiality and escalating issues to management.