Teams at TrxNow (Allied Dispatch Solutions, LLC)

Manage and sustain partner relationships, respond to day-to-day client needs, identify opportunities to grow client business, and deliver proactive solutions to exceed expectations while supporting long-term revenue growth.

Handle inbound roadside assistance calls, identify customer needs, locate addresses, arrange and dispatch service providers, and provide customer care and follow-up. The role uses company technology for basic research, typing, and dispatch tasks. No prior experience is required, and paid training is provided. Bilingual customer service specialists may work full-time, part-time, or remotely, with flexible second- and third-shift schedules.

Lead and optimize the First Notice of Loss (FNOL) intake workflow for automotive accidents, manage dedicated call center teams, ensure accurate data collection, rapid emergency/towing coordination, compliance, and high customer satisfaction under high-pressure conditions.