Teams at TrxNow (Allied Dispatch Solutions, LLC)

Identify and screen potential customers via internal sales/telesales, build relationships, use CRM and Microsoft Office, meet/exceed targets, manage priorities, and work independently or within a team.

Coordinate and manage high-stakes, multi-channel service events from incident to resolution. Orchestrate real-time assets, communicate with members and field providers, de-escalate crises, and use tracking and CRM tools to ensure safety, timeliness, and client satisfaction.

Handle inbound roadside assistance calls, assess member needs, dispatch service providers, perform accurate data entry, follow scripts, de-escalate situations, and meet performance standards while maintaining confidentiality and escalating issues to management.