Jobs at Trusted Shops

Define and evolve the lakehouse architecture and standards, build exemplar data products in the Product domain, enable AI-ready metadata and semantic layers, drive analytics-engineering best practices (modeling, testing, CI/CD), evaluate new tools, and mentor analysts and engineers to raise technical craft across teams.

Lead and scale an AI-powered New Business sales organization in the DACH market. Drive ARR growth, implement AI automation and sales technologies, ensure CRM and forecasting excellence, embed repeatable sales methodologies, coach leaders and teams, and partner cross-functionally to optimize go-to-market and customer value in e-commerce.

Lead and deliver strategic business transformation projects across process, technology, and organizational change. Define scope, plan timelines, assemble cross-functional teams, manage budgets and external resources, track performance and risks, engage stakeholders, drive adoption, and ensure documentation and long-term impact.

Manage and expand strategic partner, agency, and affiliate relationships across the DACH region to drive revenue growth, upselling, and partner activation. Optimize affiliate marketing via performance analysis, collaborate with marketing and sales teams, and use CRM tools to monitor and scale partner performance and campaigns.

Lead and grow an interdisciplinary UX team, define UX strategy and research framework, partner with product and engineering to improve B2B/B2C product experiences, govern the design system, establish UX KPIs and insights, and embed a user-centered culture across the company.

Own and execute B2B SEO and organic growth strategy across the buyer journey. Improve technical SEO (crawlability, indexing, site architecture, Core Web Vitals, structured data), increase visibility in AI/LLM search (GEO), build analytics/reporting using GA4, Search Console and Looker Studio, and collaborate cross-functionally with Product, Engineering, Content and Sales to drive traffic, pipeline and revenue.

Drive new business across the DACH region through full-cycle B2B sales: outbound outreach, discovery, tailored proposals, pipeline management in Salesforce, closing deals, and collaborating with cross-market colleagues to share best practices and improve conversion.

Manage a portfolio of SMB online shops in DACH, drive retention, upsells and renewals, identify growth opportunities, negotiate deals, coordinate with Sales/Legal/Product, and use CRM tools to optimize client performance.

Generate a high-quality pipeline in the French e-commerce market using strategic multichannel prospecting, qualify needs, engage decision-makers, and hand over opportunities to Sales. Use CRM, prospecting tools, and AI to optimize targeting while collaborating with Sales and Marketing.

Execute, create, and optimize email campaigns and customer communications across the lifecycle. Build templates, landing pages and journeys in HubSpot, manage QA, segmentation and personalization, run A/B tests, monitor performance, and collaborate with analytics and lifecycle teams to drive engagement, retention, and product adoption.

Own a portfolio of e-commerce customers, act as their main contact, drive performance and growth, identify upsell opportunities, and relay customer feedback to product teams. Provide expert SaaS guidance, coordinate with internal teams, and ensure long-term customer success and retention.

Design, build, and deploy production-grade generative AI systems and autonomous agents. Implement RAG and multi-agent orchestration, package models as scalable serverless APIs, integrate with enterprise platforms, and ensure reliability, explainability, and compliance in cloud-native environments.

Unsolicited/speculative application invitation for candidates who align with Trusted Shops' culture. Emphasizes openness, flexible hybrid work, team collaboration, training, and benefits (workation, vacation days, events). Encourages applicants even if no exact vacancy matches.

Lead and scale strategic initiatives across product, tech, marketing, sales, and customer success. Build and manage high-performing cross-functional teams, own revenue/growth/efficiency metrics, drive innovation and transformation, and collaborate with stakeholders to grow Trusted Shops' SaaS and e-commerce businesses.

Administer, configure, and improve HubSpot CRM, managing marketing automation, workflows, analytics and integrations (e.g., Salesforce). Monitor and troubleshoot data synchronisation, collaborate with developers and stakeholders to design scalable automation, maintain data quality, and document processes for the Platform Operations team.

Drive new B2B business across Benelux by managing full sales cycle: outbound prospecting, discovery calls, tailored proposals, follow-ups, pipeline management, and cross-market collaboration to grow online shop trust and revenue.

Own the full B2B sales cycle for Spain: prospect, engage, negotiate and close deals. Build and manage pipeline, run outbound campaigns, use Salesforce for forecasting, and represent the company at events. Collaborate with the local team to grow Trusted Shops' presence in Spain and meet sales targets.

Design, build, deploy and maintain agentic AI systems and automated workflows for Sales, AM and CSM. Implement autonomous data orchestration, signal-based data architecture, and forecasting pipelines. Integrate agents with CRM (Salesforce/HubSpot) and BI, monitor performance, implement guardrails, and collaborate with PlatformOps, Engineering, Data and Process teams.

Manage full sales cycle for large e-commerce accounts in the UK, Denmark and Sweden using consultative solution‑selling. Acquire and grow major clients, deliver tailored Trusted Shops solutions, collaborate with European teams, represent the company at events, and travel ~20%.