Jobs at Trusted Shops

Own a portfolio of e-commerce customers, act as their main contact, drive performance and growth, identify upsell opportunities, and relay customer feedback to product teams. Provide expert SaaS guidance, coordinate with internal teams, and ensure long-term customer success and retention.

Manage and grow organic social media across LinkedIn, Instagram, Facebook, YouTube and TikTok. Create and publish channel-specific content and short videos, run community management and moderation, perform social listening and analytics, optimize performance with data-driven and AI-supported tools, and coordinate with Brand, Design, PR, and Product Marketing to align social activity with brand and business goals.

Own the full B2B sales cycle for Spain: prospect, engage, negotiate and close deals. Build and manage pipeline, run outbound campaigns, use Salesforce for forecasting, and represent the company at events. Collaborate with the local team to grow Trusted Shops' presence in Spain and meet sales targets.

Administer, configure, and improve HubSpot CRM, managing marketing automation, workflows, analytics and integrations (e.g., Salesforce). Monitor and troubleshoot data synchronisation, collaborate with developers and stakeholders to design scalable automation, maintain data quality, and document processes for the Platform Operations team.

Design, build, and deploy production-grade generative AI systems and autonomous agents. Implement RAG and multi-agent orchestration, package models as scalable serverless APIs, integrate with enterprise platforms, and ensure reliability, explainability, and compliance in cloud-native environments.

Build a high-quality enterprise pipeline through strategic, AI-enabled outbound prospecting. Engage and qualify stakeholders across functions, collaborate with Sales, Marketing and AI teams, and continuously improve scalable outreach strategies for long-term B2B SaaS growth.

Lead and scale strategic initiatives across product, tech, marketing, sales, and customer success. Build and manage high-performing cross-functional teams, own revenue/growth/efficiency metrics, drive innovation and transformation, and collaborate with stakeholders to grow Trusted Shops' SaaS and e-commerce businesses.

Lead and deliver strategic business transformation projects across process, technology, and organizational change. Define scope, plan timelines, assemble cross-functional teams, manage budgets and external resources, track performance and risks, engage stakeholders, drive adoption, and ensure documentation and long-term impact.

Manage and expand strategic partner, agency, and affiliate relationships across the DACH region to drive revenue growth, upselling, and partner activation. Optimize affiliate marketing via performance analysis, collaborate with marketing and sales teams, and use CRM tools to monitor and scale partner performance and campaigns.

Drive new B2B business across Benelux by managing full sales cycle: outbound prospecting, discovery calls, tailored proposals, follow-ups, pipeline management, and cross-market collaboration to grow online shop trust and revenue.

Own the full new-business sales cycle for Trusted Shops' SaaS, using AI-driven insights to diagnose e-commerce client needs. Prospect via cold calling, email, LinkedIn and events, manage a qualified pipeline, close deals, and hand over to Account Management. Collaborate cross-functionally to exceed targets. Requires consultative SaaS sales experience and fluency in German and English.

Drive new business across the DACH region through full-cycle B2B sales: outbound outreach, discovery, tailored proposals, pipeline management in Salesforce, closing deals, and collaborating with cross-market colleagues to share best practices and improve conversion.

Lead and transform RevOps into an AI-enabled function. Own revenue predictability metrics, unify GTM processes, build AI-driven forecasting and a single source of truth, consolidate tech stack, and define AI adoption roadmap while managing a RevOps team.

Lead multi-channel paid acquisition (Google, LinkedIn, Meta) to drive B2B/SaaS revenue growth. Build attribution, reporting, and experimentation with GA4, Tag Manager, and Looker Studio. Optimize funnels, scale campaigns, and collaborate with Sales and Marketing Operations to improve ROI and pipeline generation.

Unsolicited/speculative application invitation for candidates who align with Trusted Shops' culture. Emphasizes openness, flexible hybrid work, team collaboration, training, and benefits (workation, vacation days, events). Encourages applicants even if no exact vacancy matches.

Own the full B2B sales cycle for Italian e-commerce clients: prospecting, pipeline management, forecasting in Salesforce, negotiating and closing deals. Drive outbound campaigns, represent the brand at events, and collaborate with the local sales team to hit targets and KPIs.

Design, build, deploy and maintain agentic AI systems and automated workflows for Sales, AM and CSM. Implement autonomous data orchestration, signal-based data architecture, and forecasting pipelines. Integrate agents with CRM (Salesforce/HubSpot) and BI, monitor performance, implement guardrails, and collaborate with PlatformOps, Engineering, Data and Process teams.

Manage full sales cycle for large e-commerce accounts in the UK, Denmark and Sweden using consultative solution‑selling. Acquire and grow major clients, deliver tailored Trusted Shops solutions, collaborate with European teams, represent the company at events, and travel ~20%.