Join Europe’s Community of Trust!
Trusted Shops develops SaaS solutions for over 40 million users and 30,000 businesses across Europe. We believe in a digital world where trust is the foundation of every online transaction to create a digital world where shoopers and online shops can connect with confidence.
With our headquarter in Cologne (Germany) and 700 Trustees working across Europe we enable trust between people and businesses in the digital age.
Our product portfolio includes products such as the Trustmark, Buyer Protection and the eTrusted experience feedback platform.
We’re always on the lookout for outstanding minds with a leadership mindset, entrepreneurial spirit, and a passion for digital business models. If you’re eager to help set the course and drive change, bring your strengths to the table with a proactive application!
Potential focus areas
Executive Leadership
Unit Head / Vice President (Product, Tech, Marketing, Sales, Customer Success, Finance, GTM)
Strategic Program Development & Transformation
Innovation Management and Digital Scale-up Projects
Your leadership responsibilities with us
Develop, implement, and scale strategic initiatives
Lead and nurture high-performing, cross-functional teams
Own key metrics across revenue, growth, and operational efficiency
Build and sustain an innovation-driven company culture
Collaborate with internal and external stakeholders as equals
Several years of leadership experience in relevant digital business environments
Strong grasp of SaaS or e-commerce strategies & KPIs
Excellent communication, confident decision-making, and emotional intelligence
Hands-on approach combined with strategic foresight
Boldness for change and a deep passion for innovation
What we offer you
Hybrid work: Combine flexible remote work with team time in the office
Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
Permanent contract with Europe's trusted brand
27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)
BUILD A COMMUNITY OF TRUST WITH US - #cometotrust
Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.
Skills Required
- Several years of leadership experience in digital business environments
- Leadership mindset and entrepreneurial spirit
- Strong grasp of SaaS or e-commerce strategies and KPIs
- Experience developing, implementing, and scaling strategic initiatives
- Proven experience leading and nurturing cross-functional teams
- Excellent communication, confident decision-making, and emotional intelligence
- Hands-on approach combined with strategic foresight
- Passion for innovation and change management
What We Do
Trusted Shops is a European leader in digital trust, founded in 1999 and based in Cologne, Germany. The company provides online retailers and their customers with trust-building services, including a certification trustmark, buyer protection via a money-back guarantee, and a system of authentic customer reviews. Additionally, they offer the eTrusted experience feedback platform and legal compliance assistance to ensure secure e-commerce transactions.
