Teams at Trusted Shops

Own a portfolio of e-commerce customers, act as their main contact, drive performance and growth, identify upsell opportunities, and relay customer feedback to product teams. Provide expert SaaS guidance, coordinate with internal teams, and ensure long-term customer success and retention.

Manage and grow organic social media across LinkedIn, Instagram, Facebook, YouTube and TikTok. Create and publish channel-specific content and short videos, run community management and moderation, perform social listening and analytics, optimize performance with data-driven and AI-supported tools, and coordinate with Brand, Design, PR, and Product Marketing to align social activity with brand and business goals.

Own the full B2B sales cycle for Spain: prospect, engage, negotiate and close deals. Build and manage pipeline, run outbound campaigns, use Salesforce for forecasting, and represent the company at events. Collaborate with the local team to grow Trusted Shops' presence in Spain and meet sales targets.