Jobs at Topcon Positioning Systems

The job description provides only the title. The Customer Operations Specialist role likely supports customer-related operational activities, but specific responsibilities and duties are not provided.

Develop and operate core business applications spanning ERP, document and quality management, APS, and MES. Responsibilities include software development with C#/.NET and PHP, MSSQL database work, web application and report development, system integration, application upgrades, performance optimization, and technical documentation. The role collaborates with departments and key users to implement requirements and supports on-premise and cloud systems.

Manage strategic B2B customer relationships, grow accounts through upselling and cross-selling, negotiate proposals and contract renewals, build business cases, coordinate internal teams, monitor profitability and budgets, support invoicing, and provide customer feedback for product development. The role requires at least five years of account management experience, strong commercial and negotiation skills, excellent English, and approximately 25% international travel.

Individual contributor managing products within a global geomatics platform. Executes product roadmaps, oversees product lifecycles, tracks revenue and profitability, coordinates cross-functional teams, analyzes customer and market insights, and supports pricing, positioning, launches, updates, and end-of-life transitions. The role requires construction or surveying knowledge, analytical decision-making, stakeholder management, and up to 25% domestic and international travel.

Processes international customer orders from intake through delivery, verifying pricing, quantities, availability, and completeness in SAP. Coordinates shipment dates, backorders, logistics, sales, and purchasing while maintaining accurate records. Responds to customer inquiries about orders, deliveries, pricing, and availability through email and phone. Supports on-time delivery, operational targets, documentation, traceability, and continuous improvement initiatives.

Manage and expand existing accounts while developing new aftermarket, distribution, and OEM partners within an assigned territory. Create territory plans, sales forecasts, proposals, and reports; maintain CRM records; conduct demonstrations and training; attend trade shows; gather customer needs; and collaborate with marketing, technical support, and product teams. The role requires strong relationship-building, negotiation, communication, technical knowledge, and willingness to travel up to 75%.

Lead cloud and software development projects from initiation through implementation. Coordinate engineering, architecture, infrastructure, security, product, business teams, and external partners. Manage cloud migration, modernization, integrations, platform transformation, scope, schedules, risks, budgets, resources, and governance. Support technical discussions involving cloud platforms, APIs, infrastructure, and security while improving delivery processes across globally distributed teams.

Leads complex, cross-functional software programs for geospatial and surveying solutions. Responsibilities include program planning, software release execution, coordination across software, firmware, cloud, hardware, QA, UX, and product teams, risk and dependency management, resource planning, governance, stakeholder communication, and continuous process improvement. The role works with globally distributed teams and aligns technical execution with customer, market, and business priorities.

Drive sales growth across the UK geomatics market by developing territory plans, managing existing accounts, identifying new opportunities, conducting demonstrations and negotiations, and building customer relationships. The role requires independent pipeline and territory management, collaboration with partners and internal teams, CRM administration, market monitoring, and extensive travel to customers, trade shows, and industry events.

Design, develop, test, modernize, and integrate embedded firmware for GNSS receiver products. Build high-performance C/C++ software, Linux services, networking components, and hardware interfaces. Debug complex system issues, optimize performance, support field testing, and contribute to architecture, automated testing, CI/CD, code reviews, and engineering standards. Collaborate with hardware, software, algorithms, systems, and QA teams while providing technical guidance to other engineers.

Own the lifecycle and business performance of Topcon’s Tunnel and Rail product portfolio. Develop product strategy and roadmaps, coordinate development and validation, manage pricing, margins, profitability, and cost optimization, and guide lifecycle planning. Collaborate across engineering, supply, marketing, sales, and customer support while analyzing market and competitor trends. Support product positioning, marketing content, and go-to-market execution across global or regional markets.

Provides technical support for Topcon and Sokkia machine-control products across Belgium and Luxembourg. Supports dealers, partners, customers, and sales teams through troubleshooting, demonstrations, presentations, training, and customer-facing technical content. Serves as a subject matter expert in machine control, geomatics, geopositioning, Topnet Live, and CORS solutions while collaborating with EMEA teams. Requires hands-on customer and jobsite engagement, multilingual communication, and regular travel.

Perform verification, validation, and R&D testing for GNSS receivers, OEM boards, and communication devices. Create test reports, maintain requirements coverage, use automation tools, analyze results, troubleshoot issues, and reproduce user-reported problems. Work with laboratory equipment, firmware recovery, modules, SIM cards, and device connections while supporting outdoor validation and construction equipment testing.

Topcon Electronics offers school and student internships for career orientation, as well as apprenticeships in industrial business administration, software development, systems integration, and electronics for devices and systems. Applicants must submit a cover letter stating the desired period and area, a résumé, and a current school certificate.

Leads SAP logistics and supply chain projects, enhancements, implementations, configuration, testing, production support, and user training across MM, WM, QM, PP, Ariba, and integrated applications. Partners with business stakeholders, technical teams, IT leadership, and external providers to translate requirements into scalable solutions. Produces functional specifications, process designs, gap analyses, test and cutover plans, training materials, and support documentation while ensuring governance, integration integrity, and delivery quality.

Provides technical support to dealers, partners, and customers across Italy and EMEA for geomatics, GNSS, scanning, SLAM, construction, agriculture, and hybrid positioning workflows. Serves as a MAGNET software expert, delivers online and in-person technical training, creates customer and dealer learning content, and collaborates with sales, marketing, product, and professional services teams. The role is remote in Italy, includes construction-site activities, and requires up to 40% regional travel.

Provides technical and application support for Topcon earthmoving and machine-control solutions across EMEA. Delivers dealer and customer training, supports Earthworks, Sitelink3D, geopositioning, and construction workflows, and prepares demonstrations, presentations, training content, and eLearning materials. Collaborates with sales, product management, engineering, marketing, and professional services teams. The role includes active jobsite demonstrations, health and safety compliance, and travel of up to 70% across EMEA.

Act as the technical authority in the sales cycle for UK construction customers: specify and validate end-to-end hardware/software solutions; run demos, pilots and proofs of value; enable OEMs and dealer channels; standardize solution architectures and playbooks; influence pipeline quality and ensure smooth post-sale handover and feedback.

Serve as primary operational contact for assigned customers, managing the full order lifecycle from entry to shipment. Coordinate cross-functional teams to resolve issues, handle RMAs, prepare shipping documentation, validate pricing/configuration, communicate status, and recommend process improvements to improve fulfillment accuracy and reduce escalations.

Manage and grow relationships with machine distributors across Germany, Austria and Switzerland. Drive sales through distributor channels, create joint business plans and forecasts, support distributor development, negotiate contracts, gather market intelligence, and coordinate cross-functional teams. Travel across the DACH region extensively (~60%).