Jobs at TheGuarantors

Own the end-to-end roadmap for product areas serving renters, landlords, and internal operations. Discover and redesign manual workflows, implement AI and automation, manage cross-functional stakeholders and vendors, and track metrics such as cycle time, error rates, manual touches, and customer satisfaction. The role requires strong product management, operational process discovery, customer focus, communication, and practical AI judgment, with preferred experience in AI/LLM products, fintech, insurance, real estate, or workflow automation.

The Assistant Controller will manage monthly, quarterly, and year-end close activities, including journal entries, reconciliations, variance analysis, premium remittances, audit schedules, financial statements, and regulatory filings. The role will maintain GAAP compliance and internal controls while partnering cross-functionally with Finance, Legal, Operations, and Product. The position will also use AI tools and automation to improve accounting workflows and processes.

Own the accounting function, including close, technical accounting, premium accounting, audits, financial reporting, investor reporting, regulatory filings, tax compliance, and internal controls. Partner with the CFO, CEO, board, auditors, and cross-functional teams. Rebuild finance processes using AI and automation, oversee NetSuite and related systems, and lead and develop the accounting team.

The AI Solutions Architect designs and implements AI-enabled solutions across operations, collaborating with various teams to translate business needs into production-ready systems.

Manage and scale HubSpot email marketing operations, including audience segmentation, reusable templates, custom HubL modules, workflows, lifecycle systems, reporting, testing, and deliverability optimization. Partner with cross-functional teams to translate business requirements into maintainable, personalized email programs. Maintain documentation, debug rendering and data issues, migrate legacy emails, define KPIs, and drive data-backed experimentation to improve engagement and business outcomes.

Communicate with renters, landlords, and brokers by phone and email; manage a deal pipeline, proactively follow up to advance deals and revenue, resolve customer issues, and collect engagement data to improve the customer experience.

Manage a customer deal pipeline, proactively follow up with renters by phone and email, advance deals, and support revenue growth. Collect communication and engagement data to improve the customer experience. The role requires strong organization, empathy, adaptability, analytical ability, and fluent written and verbal English and Mandarin communication.

Lead the product roadmap for Zero Gap Renters Insurance, turning early customer learning into scalable features. Partner with engineering, design, insurance, compliance, operations, and GTM teams to improve adoption, compliance, retention, operational efficiency, and profitability while defining metrics and driving data-informed decisions.

Lead development of commercial operating rhythms, performance insights, and scalable RevOps processes. Partner with Sales, Product, Risk, Marketing, Finance, and Operations to improve seller effectiveness, territory design, pipeline management, and enablement. Manage analytical and operational initiatives from problem definition through implementation, adoption, and measurement to drive commercial outcomes.

Build and own underwriting and pricing decision systems end-to-end: design, implement, and operate backend services, integrate data sources, implement rules, improve pricing, and partner with product, risk, and operations to deliver production-quality solutions.

Design, build, and operate backend services and APIs for deal and application lifecycle; migrate a monolith to microservices; own features end-to-end; collaborate with product, QA, and designers; improve reliability, scalability, and developer experience; mentor engineers and lead technical design.

Own full-cycle B2B sales to acquire net-new multifamily property management clients: prospect, conduct discovery, build demos, close deals, support account launches, represent the company at events, track pipeline and competitive intelligence, and partner with GTM, Account Management, Marketing, and Customer Success to meet quota and improve sales processes while maintaining regulatory compliance.

Own full-cycle sales for a named book of multifamily property management clients: drive account engagement strategy, demos, launches, QBRs, and growth. Coordinate with Partner Success, GTM, Marketing, and Customer Success, manage pipeline and performance data, handle objections, ensure regulatory compliance, and improve pitch processes while meeting quota and delivering accurate, timely account management.

Own full-cycle sales on a named book while driving adoption of TheGuarantors products. Deliver virtual/in-person training, support leasing teams, monitor referral pipelines, collect product feedback, analyze client performance, and collaborate with Account Management and GTM teams to increase usage and expand business.

Own and deliver a slice of the renter onboarding application: design, develop, QA, deploy, and maintain features. Collaborate with product, design, operations, and analytics, ensure data and process integrity, communicate risks, and improve user experience and team processes.