Jobs at The TravelLab Group

Support group financial reporting, consolidations, technical IFRS accounting, internal controls, and audits across multi-entity, multi-currency operations. Prepare reconciliations, variance analysis, accounting memos, assist external/internal audits, drive process improvements, and liaise with local finance teams to standardise and automate reporting.

Lead design, development, and maintenance of high-performance PHP systems for airline integrations, payments, APIs, and microservices. Drive testing best practices, CI/CD, deployments on AWS/GCP, code reviews, documentation, and mentor junior developers while contributing to architecture and technical risk mitigation.

Lead and manage IT infrastructure and operations across cloud and on-prem environments. Ensure security, compliance (PCI DSS, POPIA, NIST), high availability, disaster recovery, vendor management, and a high-performing IT team aligned with business objectives.

Lead and manage frontend, backend, and QA teams to deliver high-quality software. Oversee planning, execution, architecture, CI/CD, sprint processes, stakeholder communication, and process improvements to meet business objectives.

Process BSP and EMD refunds using BSP Link and GDS, apply correct cancellation penalties, issue credit notes, respond to queries within 24 hours, follow up on submissions, and support the BSP Department to minimize errors and ADMs.

Provide end-to-end multi-channel travel support, resolving complex ticketing, reissues, refunds and schedule changes. Act as Amadeus/NDC subject matter expert, manage operational queues and SLAs, ensure fare-rule and airline policy compliance, minimise ADM exposure, liaise with airlines/suppliers, support onboarding and continuous improvement, and meet KPIs like CSAT, FCR, ticketing accuracy and turnaround times.

Lead a customer support operations team to meet SLAs/KPIs, optimize processes and staffing, drive automation and WFM, manage budgets and escalations, deliver CX improvements, and develop talent while reporting to senior management.

Develop and maintain backend systems for airline integrations, payment gateways, APIs and microservices. Design and modify modules, write unit/integration tests, perform code reviews, maintain technical documentation, participate in scrum and sprint planning, collaborate with DevOps on CI/CD and cloud deployments (AWS/GCP), provide technical leadership and mentor junior developers, and contribute to system architecture and problem resolution.