Teams at The TravelLab Group

Manage inbound travel enquiries across phone, email, and chat, converting them into bookings through consultative selling. Provide personalised travel advice, tailor solutions, and upsell flights, accommodation, and packages. Achieve sales targets, manage an individual pipeline, maintain booking accuracy, and deliver a seamless customer experience. Use GDS and booking systems to search, quote, and process travel while staying current on airline rules, fares, and industry trends.

Provide end-to-end travel support across voice, email, WhatsApp and chat. Resolve complex ticketing (reissues, refunds, exchanges), manage NDC and GDS bookings, liaise with airlines/suppliers, ensure compliance, minimise ADM exposure, meet SLAs and KPIs, and support process improvement and training.

Develop and maintain backend systems for airline integrations, payment gateways, APIs and microservices. Design and modify modules, write unit/integration tests, perform code reviews, maintain technical documentation, participate in scrum and sprint planning, collaborate with DevOps on CI/CD and cloud deployments (AWS/GCP), provide technical leadership and mentor junior developers, and contribute to system architecture and problem resolution.