Jobs at The CCS Companies

Processes and verifies placement, payment, and data update files using established import and export procedures. Maintains processing instructions, logs daily activity, updates operational reports, identifies inconsistencies, and communicates issues to internal stakeholders. Provides backup support to colleagues while ensuring accurate, timely, and consistent production operations. Requires strong organization, attention to detail, communication, collaboration, and adaptability.

Processes and recovers payment for commercial, government, workers’ compensation, motor vehicle, and other liability medical claims for hospital clients. Investigates claims, identifies payers, gathers documentation, coordinates benefits, negotiates reimbursement, appeals claims, maintains accounts receivable inventory, and communicates with patients, payers, attorneys, employers, and hospitals while protecting confidential information under HIPAA.

Reviews consumer correspondence, bankruptcy documents, and credit bureau disputes; investigates account information; submits corrections through e-OSCAR; fulfills consumer copy requests; documents account actions; and maintains compliance with FDCPA, state, and federal regulations.

Provides day-to-day client service, account support, reporting, presentations, issue resolution, and project tracking. Coordinates with internal teams to execute client requirements, maintain relationships, investigate account discrepancies, prepare reports, and support workflow improvements. The role also assists with compliance, client communications, data gathering, and special projects while providing backup reception support.

Monitors production applications, services, scheduled jobs, and alerts; responds to user incidents and requests; diagnoses and resolves application issues or escalates them; documents support activity; identifies recurring problems; collaborates with development and support teams; and improves support procedures. Requires onsite work, on-call availability, and weekend coverage.

Manages and maintains datacenter, telecom, networking, and call center systems across multiple offices. Oversees VPNs, SIP/VoIP, routers, switches, firewalls, PBX, Avaya routing, IVR and dialer integrations, vendors, carrier relationships, maintenance, billing, monitoring, and 24/7 emergency support. Requires extensive networking and datacenter experience, vendor management, troubleshooting, and occasional travel between New England offices.

Reviews and processes consumer correspondence, bankruptcy notifications, and credit bureau disputes. Conducts account investigations, submits corrections through E-Oscar, gathers documentation, and maintains accurate records. Ensures compliance with FDCPA, state, federal, and organizational regulations while communicating with consumers, clients, and internal teams. Requires strong written and verbal communication, basic math, organization, and consistent full-time availability. A high school diploma is required, and collections experience is preferred.

Reviews and processes consumer correspondence, bankruptcy notifications, and credit bureau disputes. Investigates account information, submits dispute responses and corrections through e-Oscar, gathers supporting documentation, maintains accurate records, and complies with FDCPA, state, and federal regulations. The role requires written and verbal communication, basic math, organization, consistent full-time availability, and completion of company training.

Manages corporate back-office systems, including patching, monitoring, vulnerability remediation, infrastructure troubleshooting, documentation, backups, disaster recovery, and security compliance. Administers Windows and virtualization environments, Microsoft 365, Azure, AWS, directory integrations, and cloud services. Collaborates with IT teams and vendors, optimizes system performance, supports infrastructure growth, participates in on-call coverage, and performs scheduled off-hours maintenance onsite.

Handles inbound and outbound customer calls to negotiate payment arrangements, settlements, and debt dispute resolutions. Follows debt collection laws, scripts, and client parameters while maintaining accurate account records. Communicates with customers and supervisors, updates information, resolves disputes, and operates computer systems. Requires strong communication skills, basic math and writing ability, moderate typing speed, English proficiency, a high school diploma or GED, completion of training, and eligibility for a Minnesota debt collector license.

Develops and maintains account and data flows, workflows, reporting, standard operating procedures, and process improvements. Leads and trains team members, audits processes, troubleshoots application issues, reviews peer work, and serves as a subject matter expert and liaison across executive, business, operations, and engineering departments. The role requires advanced FACs or Artiva knowledge, strong analytical and communication skills, and consistent onsite attendance.

Provides desktop and helpdesk support for internal users and external client liaisons. Responsibilities include responding to support requests, resolving hardware and software issues, installing and imaging PCs, applying upgrades and patches, supporting laptops and peripherals, troubleshooting network connectivity, and tracking issues in ticketing software. The role requires strong prioritization, multitasking, customer service, and a consistent full-time schedule.

Handles inbound and outbound customer calls regarding debt collection. Negotiates payment plans and settlements, resolves disputes, updates account information, follows scripts and applicable debt-collection laws, and communicates with supervisors. Requires customer-service skills, English proficiency, basic math and writing ability, moderate typing speed, reliable full-time attendance, completion of three-week training, and eligibility for a Minnesota debt collector license.

Reviews and processes consumer correspondence, bankruptcy notifications, and credit bureau disputes. Conducts account investigations, verifies payment and demographic data, submits corrections through e-Oscar, fulfills document requests, and maintains accurate account documentation. Ensures compliance with FDCPA, state, federal, and organizational regulations while communicating with internal teams, clients, and consumers. Requires strong written communication, basic math, organization, consistent attendance, and completion of company training.

Supervises an Educational Performance Academy that trains new and existing call center collections staff. Oversees trainers’ schedules, attendance, payroll, performance, coaching, evaluations, and development. Leads training classes, testing, meetings, and instructional improvements; ensures adherence to collection policies, laws, client expectations, and best practices. Coordinates training schedules, supports instructors, partners with management and HR, and helps improve employee performance and customer service outcomes.

Supports back-office operations by reviewing accounts and documents, updating systems, processing materials, assisting with audits, fulfilling consumer copy requests, and maintaining accurate account documentation. The role requires compliance with FDCPA and state laws, bilingual Spanish-English communication, strong organization, attention to detail, confidentiality, basic math and writing skills, and consistent adherence to established procedures.

Develop and maintain scalable Salesforce applications using Apex, Lightning Web Components, and SOQL. Design integrations with external systems through REST/SOAP APIs, middleware, and event-driven architectures. Lead development lifecycle activities including architecture, coding, testing, deployment, documentation, troubleshooting, and performance optimization. Collaborate with cross-functional teams, contribute to code reviews and engineering standards, and recommend Salesforce platform enhancements. The role requires regular onsite attendance.

Supports back-office operations by reviewing accounts and documents, processing materials received through multiple channels, updating systems, assisting with audits, fulfilling consumer copy requests, and maintaining accurate account records. Communicates with internal and external stakeholders, follows department procedures, complies with FDCPA and state laws, and performs administrative problem-solving tasks. Requires bilingual Spanish and English proficiency, customer service experience, strong organization, attention to detail, and confidentiality.

Reviews and processes consumer correspondence, bankruptcy documents, and credit reporting disputes. Conducts account investigations, submits corrections through e-Oscar, fulfills document requests, maintains accurate records, and ensures compliance with FDCPA, state, and federal regulations. Communicates with internal stakeholders, clients, and consumers while following established procedures and maintaining a consistent full-time schedule.

Installs, configures, monitors, maintains, repairs, and upgrades network infrastructure. Performs VLAN, access-list, firewall, and VPN changes; responds to network and security alerts; resolves connectivity tickets; supports help desk escalation; researches network technologies; and participates in on-call support. Requires strong enterprise networking, troubleshooting, LAN/WAN, TCP/IP, VPN, WAF, web-filtering, and network security knowledge.