Jobs at The CCS Companies

Supervises daily collection-floor operations in a fast-paced call center. Responsibilities include coaching and evaluating customer service agents, coordinating schedules and training, monitoring performance and attendance, managing collection priorities, producing reports, supporting conflict resolution, and ensuring telephone coverage. The role also partners with management and Human Resources on productivity, corrective actions, and continuous improvement while maintaining compliance with collection laws and licensing requirements.

Leads the design, implementation, governance, and continuous improvement of AI and automation solutions. Manages and mentors an AI team, translates business needs into scalable workflows, oversees integrations and enterprise AI platforms, establishes testing and security controls, manages projects and vendors, trains employees, monitors production workflows, and measures business value. Partners with IT, Security, Compliance, and business stakeholders to support adoption, reliability, data protection, and ongoing optimization.

Supervises daily collection-floor operations in a call center, coaching Customer Service Agents, monitoring performance and attendance, managing schedules, coordinating training, reviewing collection priorities, producing reports, resolving conflicts, and supporting corrective actions. The role also facilitates team meetings, adjusts staffing to maintain phone coverage, promotes productivity, and ensures compliance with collection laws and procedures.

Designs, develops, tests, implements, and supports web and Windows applications using .NET technologies. Responsibilities include requirements gathering, UI and database design, API development, unit testing, UAT and QA support, code reviews, documentation, application maintenance, and collaboration with stakeholders and technical teams. The role also manages projects through implementation and supports compliance and security requirements.

Provides day-to-day client service and account coordination, including phone support, client reporting, document review, account research, issue resolution, presentations, spreadsheet preparation, project tracking, and relationship maintenance. Collaborates with operations and account management teams, supports workflow improvements, maintains job aids, and completes special client projects while ensuring compliance with FDCPA and FCRA regulations.

Monitors and evaluates call center associates, completes quality reports, conducts coaching sessions, participates in calibration, and provides progress feedback to leadership. Ensures adherence to customer service standards, company policies, procedures, technical systems, and applicable regulations. Supports script enhancements, training recommendations, reporting accuracy, and compliance activities. May periodically perform customer service agent duties and travel to other offices.

Supervises daily collection call center operations, coaching Customer Service Agents, managing schedules and attendance, monitoring performance, coordinating training, reviewing collection activity, producing reports, resolving conflicts, and supporting corrective actions. The role maintains telephone coverage, communicates collection priorities and procedural changes, encourages performance, monitors hold times, and partners with management and Human Resources on employee development and performance issues.

Supports the design, development, implementation, and maintenance of internal production applications and workflows. Monitors data and account flows, performs reporting and audits, troubleshoots application issues, reviews peer work, develops standard operating procedures, and contributes to process improvement and operational excellence. The role requires collaboration, analytical skills, documentation, and proficiency with collection applications and Microsoft Office tools.

Provides administrative support for HR and benefits operations, including benefits enrollment, leave and accommodation tracking, HRIS reporting, records maintenance, employee communications, onboarding, audits, and engagement activities. Responds to routine employee questions, coordinates with vendors and HR teams, maintains confidential records, supports compliance-related processes, and assists with department projects and recurring administrative tasks.

Assists with multiple technical implementation and enhancement projects by maintaining plans, coordinating tasks, managing timelines, facilitating meetings, communicating status, documenting workflows, tracking performance, supporting IVR analysis, conducting user acceptance testing, and leading post-implementation reviews. The role coordinates with vendors, internal teams, and leaders to ensure project goals and contractual requirements are met.

Monitors production applications, services, scheduled jobs, and alerts; responds to user incidents and requests; diagnoses and resolves application issues or escalates them; documents support activity; identifies recurring problems; collaborates with development and support teams; and improves support procedures. Requires onsite work, on-call availability, and weekend coverage.

Manages and maintains datacenter, telecom, networking, and call center systems across multiple offices. Oversees VPNs, SIP/VoIP, routers, switches, firewalls, PBX, Avaya routing, IVR and dialer integrations, vendors, carrier relationships, maintenance, billing, monitoring, and 24/7 emergency support. Requires extensive networking and datacenter experience, vendor management, troubleshooting, and occasional travel between New England offices.

Reviews and processes consumer correspondence, bankruptcy notifications, and credit bureau disputes. Conducts account investigations, submits corrections through E-Oscar, gathers documentation, and maintains accurate records. Ensures compliance with FDCPA, state, federal, and organizational regulations while communicating with consumers, clients, and internal teams. Requires strong written and verbal communication, basic math, organization, and consistent full-time availability. A high school diploma is required, and collections experience is preferred.

Manages corporate back-office systems, including patching, monitoring, vulnerability remediation, infrastructure troubleshooting, documentation, backups, disaster recovery, and security compliance. Administers Windows and virtualization environments, Microsoft 365, Azure, AWS, directory integrations, and cloud services. Collaborates with IT teams and vendors, optimizes system performance, supports infrastructure growth, participates in on-call coverage, and performs scheduled off-hours maintenance onsite.

Develops and maintains account and data flows, workflows, reporting, standard operating procedures, and process improvements. Leads and trains team members, audits processes, troubleshoots application issues, reviews peer work, and serves as a subject matter expert and liaison across executive, business, operations, and engineering departments. The role requires advanced FACs or Artiva knowledge, strong analytical and communication skills, and consistent onsite attendance.

Provides desktop and helpdesk support for internal users and external client liaisons. Responsibilities include responding to support requests, resolving hardware and software issues, installing and imaging PCs, applying upgrades and patches, supporting laptops and peripherals, troubleshooting network connectivity, and tracking issues in ticketing software. The role requires strong prioritization, multitasking, customer service, and a consistent full-time schedule.

Handles inbound and outbound customer calls regarding debt collection. Negotiates payment plans and settlements, resolves disputes, updates account information, follows scripts and applicable debt-collection laws, and communicates with supervisors. Requires customer-service skills, English proficiency, basic math and writing ability, moderate typing speed, reliable full-time attendance, completion of three-week training, and eligibility for a Minnesota debt collector license.

Develop and maintain scalable Salesforce applications using Apex, Lightning Web Components, and SOQL. Design integrations with external systems through REST/SOAP APIs, middleware, and event-driven architectures. Lead development lifecycle activities including architecture, coding, testing, deployment, documentation, troubleshooting, and performance optimization. Collaborate with cross-functional teams, contribute to code reviews and engineering standards, and recommend Salesforce platform enhancements. The role requires regular onsite attendance.

Supports back-office operations by reviewing accounts and documents, processing materials received through multiple channels, updating systems, assisting with audits, fulfilling consumer copy requests, and maintaining accurate account records. Communicates with internal and external stakeholders, follows department procedures, complies with FDCPA and state laws, and performs administrative problem-solving tasks. Requires bilingual Spanish and English proficiency, customer service experience, strong organization, attention to detail, and confidentiality.

Installs, configures, monitors, maintains, repairs, and upgrades network infrastructure. Performs VLAN, access-list, firewall, and VPN changes; responds to network and security alerts; resolves connectivity tickets; supports help desk escalation; researches network technologies; and participates in on-call support. Requires strong enterprise networking, troubleshooting, LAN/WAN, TCP/IP, VPN, WAF, web-filtering, and network security knowledge.