Jobs at The CCS Companies

Reviews and processes consumer correspondence, bankruptcy notifications, and credit bureau disputes. Conducts account investigations, submits corrections through E-Oscar, gathers documentation, and maintains accurate records. Ensures compliance with FDCPA, state, federal, and organizational regulations while communicating with consumers, clients, and internal teams. Requires strong written and verbal communication, basic math, organization, and consistent full-time availability. A high school diploma is required, and collections experience is preferred.

Reviews and processes consumer correspondence, bankruptcy notifications, and credit bureau disputes. Investigates account information, submits dispute responses and corrections through e-Oscar, gathers supporting documentation, maintains accurate records, and complies with FDCPA, state, and federal regulations. The role requires written and verbal communication, basic math, organization, consistent full-time availability, and completion of company training.

Designs, develops, tests, implements, and supports web and Windows applications using .NET technologies. Responsibilities include requirements gathering, UI and database design, API development, unit testing, UAT and QA support, code reviews, documentation, application maintenance, and collaboration with stakeholders and technical teams. The role also manages projects through implementation and supports compliance and security requirements.

Manages corporate back-office systems, including patching, monitoring, vulnerability remediation, infrastructure troubleshooting, documentation, backups, disaster recovery, and security compliance. Administers Windows and virtualization environments, Microsoft 365, Azure, AWS, directory integrations, and cloud services. Collaborates with IT teams and vendors, optimizes system performance, supports infrastructure growth, participates in on-call coverage, and performs scheduled off-hours maintenance onsite.

Handles inbound and outbound customer calls to negotiate payment arrangements, settlements, and debt dispute resolutions. Follows debt collection laws, scripts, and client parameters while maintaining accurate account records. Communicates with customers and supervisors, updates information, resolves disputes, and operates computer systems. Requires strong communication skills, basic math and writing ability, moderate typing speed, English proficiency, a high school diploma or GED, completion of training, and eligibility for a Minnesota debt collector license.

Develops and maintains account and data flows, workflows, reporting, standard operating procedures, and process improvements. Leads and trains team members, audits processes, troubleshoots application issues, reviews peer work, and serves as a subject matter expert and liaison across executive, business, operations, and engineering departments. The role requires advanced FACs or Artiva knowledge, strong analytical and communication skills, and consistent onsite attendance.

Manages client relationships and serves as a primary point of contact for issues, requests, implementations, reporting, and account process improvements. Coordinates with Sales, Operations, Engineering, and internal stakeholders to deliver client solutions, maintain data quality, track projects, analyze business results, document procedures, and support customer satisfaction. The role requires onsite work, strong communication, account management experience, proficiency with Microsoft Office, and Salesforce CRM.

Provides desktop and helpdesk support for internal users and external client liaisons. Responsibilities include responding to support requests, resolving hardware and software issues, installing and imaging PCs, applying upgrades and patches, supporting laptops and peripherals, troubleshooting network connectivity, and tracking issues in ticketing software. The role requires strong prioritization, multitasking, customer service, and a consistent full-time schedule.

Processes and reconciles high-volume credit card payments in FACs, including error logs, overpayments, refunds, chargebacks, NSF payments, and account adjustments. Sets up new merchants, manages payment-related communications, and provides backup support for other processing functions. Requires accurate data entry, confidentiality, sound accounting judgment, and consistent onsite attendance.

Handles inbound and outbound customer calls regarding debt collection. Negotiates payment plans and settlements, resolves disputes, updates account information, follows scripts and applicable debt-collection laws, and communicates with supervisors. Requires customer-service skills, English proficiency, basic math and writing ability, moderate typing speed, reliable full-time attendance, completion of three-week training, and eligibility for a Minnesota debt collector license.

Reviews and processes consumer correspondence, bankruptcy notifications, and credit bureau disputes. Conducts account investigations, verifies payment and demographic data, submits corrections through e-Oscar, fulfills document requests, and maintains accurate account documentation. Ensures compliance with FDCPA, state, federal, and organizational regulations while communicating with internal teams, clients, and consumers. Requires strong written communication, basic math, organization, consistent attendance, and completion of company training.

Supervises daily call center floor operations, coaches Customer Service Agents, manages schedules and attendance, evaluates performance, coordinates training, monitors collection priorities and productivity, produces reports, supports conflict resolution, and partners with management and HR on corrective actions. The role requires bilingual English and Spanish proficiency, knowledge of collection laws, Microsoft Office skills, and onsite work.

Supervises daily collection floor operations in a call center, coaching Customer Service Agents, monitoring performance and attendance, managing schedules, coordinating training, reviewing collection activity, producing reports, and supporting compliance with collection laws. The role handles employee feedback, corrective actions, conflict resolution, team meetings, productivity improvement, and collection-priority assignments while ensuring adequate telephone coverage and adherence to department procedures.

Supervises an Educational Performance Academy that trains new and existing call center collections staff. Oversees trainers’ schedules, attendance, payroll, performance, coaching, evaluations, and development. Leads training classes, testing, meetings, and instructional improvements; ensures adherence to collection policies, laws, client expectations, and best practices. Coordinates training schedules, supports instructors, partners with management and HR, and helps improve employee performance and customer service outcomes.

Supports back-office operations by reviewing accounts and documents, updating systems, processing materials, assisting with audits, fulfilling consumer copy requests, and maintaining accurate account documentation. The role requires compliance with FDCPA and state laws, bilingual Spanish-English communication, strong organization, attention to detail, confidentiality, basic math and writing skills, and consistent adherence to established procedures.

Develop and maintain scalable Salesforce applications using Apex, Lightning Web Components, and SOQL. Design integrations with external systems through REST/SOAP APIs, middleware, and event-driven architectures. Lead development lifecycle activities including architecture, coding, testing, deployment, documentation, troubleshooting, and performance optimization. Collaborate with cross-functional teams, contribute to code reviews and engineering standards, and recommend Salesforce platform enhancements. The role requires regular onsite attendance.

Supports back-office operations by reviewing accounts and documents, processing materials received through multiple channels, updating systems, assisting with audits, fulfilling consumer copy requests, and maintaining accurate account records. Communicates with internal and external stakeholders, follows department procedures, complies with FDCPA and state laws, and performs administrative problem-solving tasks. Requires bilingual Spanish and English proficiency, customer service experience, strong organization, attention to detail, and confidentiality.

Partners with leaders and associates on employee relations, organizational development, performance and talent management, compliance, investigations, HR administration, onboarding, policy implementation, and change management. Maintains accurate employee records, provides people data insights, supports payroll and leave processes, develops culture and engagement initiatives, and advises leaders on workforce decisions.

Reviews and processes consumer correspondence, bankruptcy documents, and credit reporting disputes. Conducts account investigations, submits corrections through e-Oscar, fulfills document requests, maintains accurate records, and ensures compliance with FDCPA, state, and federal regulations. Communicates with internal stakeholders, clients, and consumers while following established procedures and maintaining a consistent full-time schedule.

Installs, configures, monitors, maintains, repairs, and upgrades network infrastructure. Performs VLAN, access-list, firewall, and VPN changes; responds to network and security alerts; resolves connectivity tickets; supports help desk escalation; researches network technologies; and participates in on-call support. Requires strong enterprise networking, troubleshooting, LAN/WAN, TCP/IP, VPN, WAF, web-filtering, and network security knowledge.