Teams at The CCS Companies

Supervises daily collection-floor operations in a fast-paced call center. Responsibilities include coaching and evaluating customer service agents, coordinating schedules and training, monitoring performance and attendance, managing collection priorities, producing reports, supporting conflict resolution, and ensuring telephone coverage. The role also partners with management and Human Resources on productivity, corrective actions, and continuous improvement while maintaining compliance with collection laws and licensing requirements.

Leads the design, implementation, governance, and continuous improvement of AI and automation solutions. Manages and mentors an AI team, translates business needs into scalable workflows, oversees integrations and enterprise AI platforms, establishes testing and security controls, manages projects and vendors, trains employees, monitors production workflows, and measures business value. Partners with IT, Security, Compliance, and business stakeholders to support adoption, reliability, data protection, and ongoing optimization.

Supervises daily collection-floor operations in a call center, coaching Customer Service Agents, monitoring performance and attendance, managing schedules, coordinating training, reviewing collection priorities, producing reports, resolving conflicts, and supporting corrective actions. The role also facilitates team meetings, adjusts staffing to maintain phone coverage, promotes productivity, and ensures compliance with collection laws and procedures.