Jobs at Tes Global

Leads Customer Success across ANZ, owning net revenue retention, churn reduction, renewals, cross-sell, and upsell. Transforms the function into a scalable, proactive, data-led operation through health scoring, churn prediction, playbooks, and consistent operating rhythms. Manages strategic accounts, partners with Sales, engages senior stakeholders, and leads, coaches, and develops a high-performing team while improving the post-sale customer experience.

Drive SaaS revenue growth among existing accounts and new prospects. Identify decision-makers, understand customer needs, demonstrate software using a value-based approach, manage the sales pipeline, maintain accurate CRM records and forecasts, build stakeholder relationships, and achieve ambitious revenue targets. The role requires consultative selling, strong communication, objection handling, influencing skills, customer focus, persistence, and accountability.

Lead SEO strategy and execution across multiple products and markets. Responsibilities include technical SEO audits, content and keyword strategy, international SEO, AI-powered search optimization, reporting, stakeholder education, and collaboration with Product, Technology, Marketing, PPC, and Web teams. The role uses enterprise SEO and analytics platforms to improve organic visibility, traffic, and measurable business outcomes.

Provide Level 2 technical support for employees across Windows and Mac environments. Manage user onboarding, transfers, offboarding, accounts, permissions, licences, devices, and IT assets. Troubleshoot Microsoft 365, VoIP, VPN, wired and wireless networking, and endpoint security issues. Resolve tickets through FreshDesk, maintain documentation and asset records, and collaborate with technical teams. The role requires three onsite days weekly in Osborne Park, with two work-from-home days.

Leads go-to-market strategy and integrated marketing campaigns for a portfolio of products within an EdTech business. Develops positioning, messaging, value propositions, sales enablement, demand generation, and customer marketing programs. Partners with Product, Sales, Customer Success, and Communications teams to drive growth, retention, and conversion. Monitors market and competitor insights, analyzes campaign performance, and leads a small product marketing team across international markets.

Lead a global product support team serving schools across APAC and EMEA. Manage escalations and major incidents, improve support processes, monitor SLAs and customer satisfaction, and collaborate with Product, Engineering, Customer Success, and Sales. Use customer feedback and performance data to influence product improvements, develop documentation and training, and build a high-performance support culture focused on customer outcomes, retention, and growth.

Leads product marketing strategy and go-to-market execution for Tes’s EdTech product portfolio. Responsibilities include product positioning, messaging, demand generation, product launches, sales enablement, market and competitor analysis, data-led decision-making, and cross-functional collaboration with Product, Sales, Customer Success, and Marketing. The role also manages and develops a small marketing team while supporting customer acquisition, retention, pipeline growth, and revenue performance.

Manage the full enterprise sales cycle, including prospecting, tenders, negotiations, closing, renewals, and cross-selling. Build strategic customer relationships, maintain a healthy pipeline, develop long-term sales plans, and achieve revenue targets. Analyze market and sales data, provide forecasts, collaborate with marketing and product teams, and mentor less experienced sales colleagues.

Supports social media community management, audience engagement, brand visibility, social listening, sentiment monitoring, employee advocacy, content creation, campaigns, reporting, and day-to-day social media operations. The apprentice will complete a Level 3 Multi-Channel Marketing Apprenticeship while developing practical digital marketing skills.

Supports the development and maintenance of e-learning courses across Tes platforms. Responsibilities include updating course content in LMS systems, sourcing images, editing graphics with Adobe Illustrator and Photoshop, managing transcripts and course resources, and creating interactive learning elements under senior guidance. The role requires strong attention to detail, communication, organization, adaptability, and collaboration skills.

Manage a portfolio of education customers across Western Australia, building relationships with school leaders, driving product adoption, retention, engagement, and account growth. Conduct strategic account reviews, identify and mitigate churn risks, pursue upsell and cross-sell opportunities, monitor customer health, maintain Salesforce records, and collaborate with Sales, Onboarding, Professional Services, and Support. Travel as required across the region.

Own a SaaS value stream spanning product strategy, commercial performance, portfolio investment, prioritization, pricing, go-to-market, adoption, and lifecycle decisions. Lead Product Managers and Product Owners, align cross-functional stakeholders, analyze customer and market evidence, manage forecasts, and make investment decisions across growth, retention, optimization, risk, and platform health.

Provides specialist support for school timetabling software across implementation, onboarding, configuration, troubleshooting, and ongoing customer success. Investigates complex technical issues, advises schools on scheduling and data management, supports product adoption and retention, creates knowledge materials, and collaborates with Customer Success, Product, and Technical teams. Serves as a subject matter expert while identifying recurring issues and recommending product improvements.

Drive new business growth across international markets by prospecting, building sales pipelines, engaging senior education decision-makers, delivering SaaS demonstrations, managing full sales cycles, maintaining customer relationships, and accurately forecasting opportunities in CRM systems.

Develop and deliver scalable software across front-end and back-end systems. Responsibilities include code reviews, testing strategy, deployment, monitoring, security, agile collaboration, system reliability, and mentoring engineers. The role requires working with APIs, relational and NoSQL databases, modern architecture patterns, and potentially microservices, Docker, Kubernetes, and CI/CD pipelines.

Provides advanced technical and product support for a school management information system. Investigates complex issues using SQL, databases, configurations, logs, APIs, and integrations; performs root-cause analysis; supports implementations and migrations; and communicates solutions to customers. The role collaborates with Customer Success, Product, and Technology teams, develops customer guidance, identifies recurring product issues, and contributes insights to product improvements and feature reviews.

Serve as the technical bridge between Sales, Product, and Technology teams for the ANZ market. Lead technical discovery, demonstrations, workshops, solution architecture, tenders, RFPs, and proof-of-concept development for enterprise SaaS opportunities. Advise schools on integrations, APIs, identity management, security, and infrastructure, while coaching commercial teams and feeding customer insights into product development.

Own a high-volume portfolio of small and medium school accounts across Australia. Drive new product adoption, cross-sell and upsell Tes solutions, manage renewals, reduce churn, handle price uplift conversations, and maintain accurate Salesforce pipeline records. The role combines transactional sales, account management, customer retention, forecasting, and customer outcome delivery through frequent phone and video interactions.

Develop and maintain high-quality software within an agile team. Responsibilities include writing code and automated tests, participating in ceremonies and code reviews, deploying releases, supporting CI/CD improvements, monitoring system errors, documenting technical decisions, and collaborating with QA and other engineers.

Develop, review, and improve curriculum-aligned English and literacy resources for Foundation-Year 2 students. Identify content gaps, collaborate with specialists and designers, ensure resources are inclusive and accessible, and use educator feedback, research, and data to improve quality. The role requires deep early literacy expertise, strong written communication, knowledge of the Australian Curriculum, and experience creating or reviewing educational resources.