The Role
Provides business performance intelligence for telecommunications enterprise products, wholesale operations, fixed and mobile services, and collections. Responsibilities include budgeting, forecasting, KPI and trend reporting, commission calculations, reporting automation, database maintenance, executive summaries, board presentations, and ad hoc analysis. The role supports revenue, profitability, churn, collections, customer lifecycle, and incentive-management decisions across multiple business units.
Summary Generated by Built In
Role Overview
This position is dedicated to delivering critical business and commercial intelligence to the Enterprise Business Unit, with the primary objective of advancing the organization toward its overarching strategic goals. The role serves as a cornerstone for performance evaluation, directly influencing commercial strategy to enhance revenue generation and profitability across Telecel Wholesale, Telecel Business, and both Fixed and Mobile product lines. Additionally, the incumbent will lead analytical initiatives within the Collections sector to optimize financial outcomes.
Key Responsibilities
- Assume complete accountability for business performance reporting across Enterprise products, Telecel Wholesale, and Collections, identifying trends and recommending corrective measures.
- Manage the budgeting process, including the creation of weekly, rolling, and quarterly forecasts for Telecel Fixed, new wave products, Wholesale Business, and Wholesale Carrier Services.
- Implement full automation of performance tracking and commission calculations for Telecel Business and Fixed Product lines.
- Generate and monitor weekly trend reports to track all Fixed Key Performance Indicators (KPIs).
- Deliver comprehensive monthly performance summaries specifically for Telecel Wholesale operations.
- Calculate and validate the accuracy of quarterly commission payouts for Wholesale partners.
- Compile the Redbook International (IB) Business report for inclusion in Monthly Performance Reviews (MPR).
- Develop quarterly board presentation materials for Telecel Wholesale and Telecel Business leadership meetings.
- Execute ad-hoc analytical requests and reporting to support the Telecel Wholesale Head and Fixed Product Managers.
- Support the quarterly calculation of commissions for Telecel Wholesale, Collections, and Telecel Cash Student Ambassadors.
- Facilitate the computation and allocation of On-Target Commissions.
- Establish and maintain a centralized database encompassing all data related to Enterprise Fixed products, TELECEL WHOLESALE, and overall Collection metrics, including sales, collections, revenue, churn, win-back rates, IBRO, ARPU, ARPA, gross additions, and termination/suspension figures.
- Lead the quarterly computation of Collections Commissions based on defined KPIs.
Requirements
Requirements:
- Proven expertise in business performance analysis, budgeting, and forecasting within a telecommunications or enterprise services environment.
- Advanced proficiency in automating financial reporting and commission structures.
- Strong analytical capabilities with the ability to interpret complex data sets regarding revenue, churn, and customer lifecycle management.
- Experience in preparing high-level board reports and executive summaries.
- Demonstrated ability to manage database systems for tracking critical business metrics such as ARPU, gross adds, and termination rates.
- Solid understanding of incentive management, commission logic, and financial compliance.
- Exceptional organizational skills with the capacity to handle multiple reporting cycles and ad-hoc analytical projects simultaneously.
Skills Required
- Expertise in business performance analysis, budgeting, and forecasting within telecommunications or enterprise services
- Advanced proficiency in automating financial reporting and commission structures
- Strong analytical capabilities interpreting complex revenue, churn, and customer lifecycle data
- Experience preparing high-level board reports and executive summaries
- Experience managing database systems for business metrics such as ARPU, gross additions, and termination rates
- Understanding of incentive management, commission logic, and financial compliance
- Exceptional organizational skills managing multiple reporting cycles and ad hoc analytical projects
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The Company
What We Do
A digital and communications solutions provider - mobile, fixed lines, internet, voice and data and second-ranked mobile operator in Ghana.
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