Teams at Telecel Ghana

Leads the end-to-end SME service experience across retail, service centers, and digital channels. The role optimizes workflows, resolves escalations, improves SLA, FTF, MTTR, and NPS performance, drives digital adoption and customer retention, supports sales enablement, and provides performance analytics to leadership. It also coordinates cross-functional service improvements, aligns strategies with technical roadmaps, and supervises customer operations.

Leads consumer market development, commercial planning, customer and market insights, geomarketing, loyalty, competitive intelligence, and strategic decision support. Identifies growth opportunities, develops business cases and revenue plans, guides geographic investment priorities, and translates consumer strategy into measurable commercial initiatives. The role works cross-functionally across product, pricing, digital, marketing, sales, network, customer value management, and finance to drive acquisition, retention, revenue growth, and market share.

Provides business performance intelligence for telecommunications enterprise products, wholesale operations, fixed and mobile services, and collections. Responsibilities include budgeting, forecasting, KPI and trend reporting, commission calculations, reporting automation, database maintenance, executive summaries, board presentations, and ad hoc analysis. The role supports revenue, profitability, churn, collections, customer lifecycle, and incentive-management decisions across multiple business units.