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Lead the technical product support team by resolving complex customer issues across calls, emails, and chats. Set departmental goals, implement quality processes, monitor performance for client satisfaction, and handle escalated issues. Train team members in technical knowledge and incident management while also participating in daily activities and decision-making.
The Senior Software Engineer will collaborate with a cross-functional team to design, build, and enhance software features that streamline operations for healthcare providers. This role involves developing data exchange interfaces, migrating services to Spring Boot and GKE, and promoting standardized health data sets for interoperability.
Looking for a Billing Specialist to support the accounting department and billing processes, provide outstanding customer service, assist with invoicing and accounts receivable, resolve billing errors, and enforce company billing policies. Requires 2+ years of customer support experience and 1+ years in billing/accounts receivable.