Billing Specialist

About the Role

Tebra is looking for a Billing Specialist that will perform various activities to support our company’s accounting department and billing processes. 

In this position, you will provide outstanding customer service and assist our customers with all aspects of their invoicing, accounts receivable, and pricing related questions through inbound calls, emails and Salesforce cases.

Your Area of Focus

• Provide outstanding customer service and assist our clients with all aspects of their invoicing, accounts receivable, collections, and pricing related questions through email, inbound and outbound calls.
• Provide a positive image for Tebra to customers by cheerfully assisting customers with invoicing and payment related problems.
• Manage and maintain accurate data information across multiple Accounting and Support Programs, investigate and reconcile differences among systems. 
• Adhere to the invoicing timeline to complete all tasks and meet financial deadlines.
• Perform daily invoicing functions within the accounting department and support accounts receivable by generating accurate, complete, and timely invoices using billing software.
• Research and fix billing errors. Understand and recalculate invoice items based on complete contact terms. When needed, actively work with other staff to get needed documents and respond to customer requests, and implement corrections.
• Understand the impact of errors to the accounting record, revenue recognition and a customer’s ongoing contract.
• Understand and troubleshoot customer issues with payment methods and payment terms, while observing the security of sensitive payment data.
• Enforce company policy regarding billing terms and credits. Use judgment to maximize customer satisfaction and company financial objectives.
• Act as a key team member in our growing company and work closely with people throughout the company.
• We’ll rely on you to be the professional and friendly contact for our clients (many of whom are doctors, practice staff or billers learning about Tebra for the first time). You’ll assist customers by answering phone calls and responding to emails in a timely, friendly and informative way. You’ll have the opportunity to learn about Tebra, the Medical Billing industry, invoicing and accounts receivable- ultimately becoming a Subject Matter Expert on all topics and a trusted resource for our clients.

Your Professional Qualifications

• 2+ years of experience answering inbound calls and in customer support 
• 1 + years experience in billing and accounts receivable
• Ability to solve complex mathematical problems related to pricing, discounts, and penalties. 
• Fluent English (CEFR B2+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day.
• Confident, self-motivated, and diligent with strong organizational skills to be able to prioritize and execute many assignments in a quick and efficient manner.
• Ability to be a critical resource to our management team and assist customers, making outbound phone calls, receiving inbound calls, responding to emails in a timely, friendly, and informative way.
• Amazing telephone presence and LOVE of talking on the phone. 
• Proficiency in spreadsheet software (e.g., Microsoft Excel) and contract management software (Salesforce). Knowing what SaaS stands for is a pretty big deal too.
• Bonus points for having knowledge in using Salesforce, NetSuite, Google Drive, Nice CXone.
• Enthusiastic and excited to learn new things.
• Experience in a software company. Or healthcare. Or accounts receivable. 
• High School Diploma. Additional education is preferred.

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our ValuesStart with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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