Jobs at Tata Tele Business Services

Leads the design and development of telecom, connectivity, SD-WAN, security, cloud connectivity, and managed network solutions. Supports complex enterprise bids through technical solutioning, customer workshops, RFP/RFI responses, presentations, and proofs of concept. Collaborates with product, engineering, sales, operations, and OEM partners to validate integrations, develop market-ready products, improve solution governance, and ensure security, SLA, scalability, and operational supportability.

Leads channel sales for gold-sector business customers across a designated zone. The role likely drives revenue growth, manages channel partners, develops customer relationships, and promotes connectivity, cloud, security, IoT, and other ICT solutions. The description provides limited role-specific responsibilities or qualification details.

Manages platinum business partners for Tata Tele Business Services, supporting the delivery and growth of connectivity, communication, cloud, security, IoT, collaboration, and marketing solutions for business customers.

Manages business partner relationships for Tata Tele Business Services’ connectivity, communication, cloud, security, IoT, collaboration, and marketing solutions. The provided description emphasizes customer-centricity, digitalization, innovation, and developing talent, but does not include specific day-to-day responsibilities or qualification requirements.

Manages platinum channel partners by driving business planning, partner training, demand generation, policy adherence, productivity, ROI, and sales growth. Supports large deal closures, customer issue resolution, capability presentations, partner coverage programs, and competitive monitoring while expanding product adoption and new business in the assigned territory.

Owns quality assurance for the fulfilment value chain by defining standards, conducting process audits, leading root-cause analysis and CAPA, improving processes, enabling automation, and building governance dashboards. The role partners with cross-functional teams to reduce defects, rework, cycle time, manual touchpoints, and customer-impacting issues while tracking business benefits and executive-level quality metrics.

Provides technical leadership for multi-vendor enterprise Wi-Fi platforms, including controller administration, RF design, firmware, security, automation, integrations, and escalations. Leads Wi-Fi service onboarding, provisioning, deployment governance, NOC and service assurance operations, SLA compliance, incident management, RCA, customer escalations, and continual improvement. Coordinates engineering, field operations, customer success, vendors, and OEM support while improving deployment quality, MTTR, documentation, and customer satisfaction.

Lead IP/MPLS core network operations and service assurance across multi-vendor environments. Serve as the highest technical escalation point for complex incidents, customer escalations, troubleshooting, RCA, network optimization, SLA compliance, and service quality improvements. Coordinate with engineering teams and OEMs on network design, testing, rollout, operational readiness, and technology adoption. Manage technical relationships with major network vendors and support team capability development.

Leads IP/MPLS core network operations and service assurance across multi-vendor environments. Serves as the highest technical escalation point for complex incidents, customer escalations, fault isolation, RCA, optimization, SLA compliance, and network quality improvements. Coordinates with engineering teams and OEMs on network design, service rollout, operational readiness, and technology adoption. Provides TAC-level support, manages vendor relationships, analyzes network performance, and supports technical skill development.

Lead IP/MPLS core network operations and service assurance across multi-vendor environments. Serve as the highest technical escalation point for complex incidents, customer escalations, troubleshooting, RCA, service quality, SLA compliance, and network optimization. Coordinate with Engineering teams and OEMs on design improvements, technology adoption, service rollouts, and operational readiness while providing technical leadership and mentoring.

Provides technical leadership for multi-vendor enterprise Wi-Fi platforms while overseeing service delivery and assurance. Responsibilities include RF design, controller administration, firmware lifecycle, security policies, automation integrations, escalations, provisioning, deployment governance, NOC operations, SLA compliance, incident management, RCA, vendor governance, and customer satisfaction. Requires extensive expertise across major wireless OEMs, enterprise networking, Python automation, monitoring, security, and service assurance.

Leads IP/MPLS core network operations and service assurance across multi-vendor environments. Serves as the highest technical escalation point for complex incidents, customer escalations, fault isolation, RCA, optimization, SLA compliance, and network quality improvements. Coordinates with engineering teams and OEMs on network design, service rollout, transformation, and operational readiness. Provides TAC-level support, manages partner relationships, analyzes performance trends, and supports team productivity and technical development.

Provides technical leadership for multi-vendor enterprise WiFi platforms while leading service delivery and assurance. Responsibilities include RF design, controller administration, firmware and security governance, automation integrations, L3/L4 escalation handling, service onboarding, deployment governance, SLA compliance, NOC operations, major incident management, RCA, customer escalations, vendor governance, and continual service improvement.

Leads integrated voice and data contact-center operations for priority customers across India. Manages escalations, KPIs, workforce operations, customer complaints, compliance, performance reviews, and team development. Drives process simplification, business transition, automation and AI adoption, customer feedback implementation, engagement, retention, and service quality. Requires strong leadership, customer focus, data analysis, communication, and experience managing high-potential contact-center teams.

Manage partner-driven sales of telecom and ICT services, acquire new business and logos, improve customer and channel satisfaction, maintain funnel quality and growth, and increase existing products per customer.

Manages a designated customer account base to reduce churn, drive renewals, increase revenue, and improve customer satisfaction. Responsibilities include account relationship management, circuit renewals, upselling, revenue analysis, identifying underused services, complaint resolution, retention planning, and cross-functional coordination with sales, technology, service assurance, collections, and product teams. The role also involves customer visits and special revenue-enhancement projects.

Handles calls, emails, complaints, and customer transactions for premium voice and data telecommunications clients in a 24/7 contact center. Manages personal KPIs, resolves customer issues, supports leased-line and voice products, and collaborates with internal teams. Requires strong English and Hindi communication, customer-handling expertise, telecom product knowledge, analytical ability, and computer skills.

Leads channel sales operations for a geographic zone, driving business growth through connectivity and digital technology solutions. The provided description contains limited role-specific responsibilities or qualifications.

Partner Manager responsible for supporting Tata Tele Business Services’ business partnerships and contributing to the delivery of connectivity, cloud, security, IoT, collaboration, and marketing solutions. The description emphasizes customer-centricity, innovation, digital transformation, and professional development, but does not provide specific duties or qualification requirements.

Manages a portfolio of high-value telecom customers, focusing on retention, churn reduction, renewals, revenue growth, upselling, and customer satisfaction. Analyzes account revenues, usage, complaints, and retention risks; identifies enhancement opportunities; and coordinates with sales, technology, service assurance, collections, products, and customer service teams. The role also manages customer relationships, executes revenue-focused projects, and conducts customer visits.