The Role
Leads telecom provisioning, customer service delivery, network rollout, and operational assurance across a cluster. Manages network projects, budgets, schedules, construction, quality, vendor performance, emergency restoration, reporting, and regulatory coordination. Oversees customer installations, fault repairs, fiber network creation, maintenance providers, statutory meetings, and compliance with engineering, safety, and government requirements. Supervises 4–8 staff and coordinates with customer program management, network planning, finance, vendors, and multiple internal teams.
Summary Generated by Built In
Job responsibility
About Us
Cluster Lead – Provisioning & Performance is responsible for timely & cost-effective Customer Service Delivery & Assurance, Network Projects & Operations within the cluster.
Major responsibilities include:
- Tracking of the provisioning & performance activities for network & customer delivery & assurance, share the progress and resolve any concerns.
- Manage existing, ongoing, and new projects while meeting the cost & quality requirements. The ability to multitask and work in coordination with multiple departments / teams is a must.
- Network rollout, identify and rectify project implementation problems with innovative solutions. Ability to pick the most effective work practices to meet the intended objective.
- Responsible the aerial and underground construction and Network engineering requirements for LMs, BH and Core fibre NW creation. The aspirant will have to develop mitigation and restoration methods to meet emergency conditions.
- Responsible for managing the project expenditure, create progress reports, and recommend solutions to management.
- Undertake mathematical and statistical analyses and prepare reports related to service delivery & execution activities.
- To maintain safe working habits and conditions as per the regulations and policies.
- Monitor the quality of network operation and maintenance with the MS provider in the cluster and customer installation & fault repair with the CPO vendors.
- Attend statutory meetings with DoT, Urban Development department, Standing Broadband Committee
- Remain updated on the State, Local bodies, Central Government guidelines, polices and taking requisite actions.
- Attending to Property Tax related matters and timely payments
The aspirant for Cluster Lead role must have in-depth understanding about the Telecom NWs, and execution practices. The role will handle issues related to customer management for service delivery, fibre, network, electronics deployment, and network management.
Span of control: 4 to 8 Staff Key Customer Customer Program Management, NW Planning, & Finance Necessary Preferred Skills- Adheres to the industry standards.
- Assumes full responsibility for the safety and security of the team.
- Determines the scope, budget, and schedules for customer service delivery existing and new projects.
- Submits weekly project status reports to the reporting managers.
- Delivers within the stipulated time.
- Follows engineering standards and work as per market engineering specifications.
- Maintains records of all projects
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Inspects deployments of customer deliveries as per the quality standards
12 to 15 Years of telecom Design, Implementation, execution, and Operations
Behavioural Attributes- Positive thinking
- Willingness to work in a competitive environment.
- Team player
- Good listener
About Us
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
Skills Required
- 12 to 15 years of experience in telecom design, implementation, execution, and operations
- Experience working with prominent telecom operators in service delivery, network design, build-out, and operations
- PGDM, B.E., or B.Tech in Telecom, Communication, or Instrumentation
- Ability to manage project scope, budgets, schedules, expenditure, quality, and delivery timelines
- Understanding of telecom networks, fiber, electronics deployment, network management, and execution practices
- Ability to coordinate multiple departments, teams, vendors, and customer stakeholders
- Knowledge of engineering standards, market engineering specifications, safety regulations, and statutory requirements
- Ability to prepare project status, progress, mathematical, and statistical reports
- Positive thinking, teamwork, active listening, and willingness to work in a competitive environment
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The Company
What We Do
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
