The Role
Leads IP/MPLS core network operations and service assurance across multi-vendor environments. Serves as the highest technical escalation point for complex incidents, customer escalations, fault isolation, RCA, optimization, SLA compliance, and network quality improvements. Coordinates with engineering teams and OEMs on network design, service rollout, operational readiness, and technology adoption. Provides TAC-level support, manages vendor relationships, analyzes network performance, and supports technical skill development.
Summary Generated by Built In
Position Summary
Lead IP Core Network Operations and Service Assurance across multi-vendor environments including Cisco, Nokia, Juniper, Fortinet, SD-WAN, BRAS, CGNAT, DDI/DNS, Load Balancers and Wi-Fi platforms. Act as the highest technical escalation point for complex network issues, drive network quality improvements, support critical customer escalations, and work closely with Engineering teams and OEMs for RCA, optimization and core network enhancements.
Key Responsibilities- Act as SME for IP/MPLS Core, ILL, Broadband, Wi-Fi and centralized network services.
- Provide lightning-fast fault isolation, troubleshooting and resolution with corrective and preventive actions.
- Provide TAC-level technical support for critical and complex network incidents and customer escalations.
- Ensure network uptime, SLA compliance, KPI achievement and superior customer experience.
- Troubleshoot complex issues involving MPLS, BGP, OSPF, IS-IS, L2/L3 routing, routers, switches, firewalls and security platforms.
- Drive network quality improvement initiatives and performance optimization programs across the core network.
- Work closely with Engineering, Planning and OEMs on RCA, network design improvements and core network modifications.
- Lead OEM coordination and manage operational relationships with Cisco, Nokia, Juniper, Fortinet and other partners.
- Drive new service testing, rollout, operational readiness and technology adoption.
- Analyze network performance trends and recommend optimization initiatives.
- Collaborate with NOC, Field Operations, Planning and Service Delivery teams for service assurance.
- Monitor team productivity and support technical skill enhancement initiatives.
- 10-15 years of experience in IP Core Network Operations and Service Assurance.
- Strong expertise in IP/MPLS, Routing & Switching, Broadband, Internet, ILL and Wi-Fi services.
- Deep hands-on experience in L2/L3 routing technologies including BGP, OSPF, IS-IS, MPLS and Traffic Engineering.
- Hands-on experience with Cisco, Nokia, Juniper routers and Fortinet firewalls.
- Knowledge of SD-WAN, BRAS, CGNAT, Infoblox DDI/DNS and Load Balancer technologies.
- Strong understanding of network monitoring, fault management and troubleshooting tools.
- Ability to provide TAC-level troubleshooting support and technical leadership during major incidents.
- Experience working with Engineering teams and OEMs for RCA, service improvements and network transformation initiatives.
- Excellent analytical, leadership, communication and stakeholder management skills.
- Experience handling customer escalations and driving incidents to technical closure.
- BE/B.Tech in Telecom, Computer Science, IT or Electronics & Communication.
- CCNA - Enterprise Networking
- CCNP Enterprise (Routing & Switching / Service Provider)
- CCIE Enterprise Infrastructure or CCIE Service Provider
- JNCIP / JNCIE (Juniper Networks)
- Nokia NRS Certifications
- Fortinet NSE Certifications
- ITIL Foundation Certification
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
Skills Required
- 10-15 years of experience in IP Core Network Operations and Service Assurance
- Strong expertise in IP/MPLS, routing and switching, broadband, internet, ILL, and Wi-Fi services
- Hands-on experience with BGP, OSPF, IS-IS, MPLS, and traffic engineering
- Hands-on experience with Cisco, Nokia, and Juniper routers and Fortinet firewalls
- Knowledge of SD-WAN, BRAS, CGNAT, Infoblox DDI/DNS, and load balancer technologies
- Strong understanding of network monitoring, fault management, and troubleshooting tools
- Ability to provide TAC-level troubleshooting and technical leadership during major incidents
- Experience working with engineering teams and OEMs on RCA, service improvements, and network transformation
- Analytical, leadership, communication, and stakeholder management skills
- Experience handling customer escalations and driving incidents to technical closure
- BE or B.Tech in Telecom, Computer Science, Information Technology, or Electronics and Communication
- CCNA Enterprise Networking certification
- CCNP Enterprise Routing and Switching or Service Provider certification
- CCIE Enterprise Infrastructure or CCIE Service Provider certification
- JNCIP or JNCIE certification
- Nokia NRS certification
- Fortinet NSE certification
- ITIL Foundation certification
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The Company
What We Do
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
