Jobs at Synthesia

Manage strategic European enterprise accounts, building trusted relationships, onboarding clients, driving product adoption, and demonstrating ROI. Partner closely with Sales to create cohesive onboarding experiences, conduct executive-level client check-ins, monitor account health, forecast risks, identify growth opportunities, and drive retention and expansion. The role also involves educating customers on Synthesia’s AI video platform and performing light video editing.

Partners with Account Executives to conduct discovery, deliver demos, scope proofs of concept, design technical solutions, address integrations and objections, and support deal strategy. Provides guidance on APIs, SDKs, security, compliance, scalability, and enterprise integrations. Builds reusable demo assets, enables technical champions, collaborates with Product Marketing and Customer Success, shares customer feedback with Product, and supports production handoffs across the DACH region.

Own presales activities across the DACH region, including discovery, solution design, technical demos, POCs, stakeholder workshops, and integration guidance. Partner with Account Executives, Product Marketing, Product, and Customer Success to support complex SaaS deals, communicate technical and business value, address security and scalability concerns, and shape reusable presales methodologies. Build customer relationships, provide competitive insight, influence product direction, and support executive-level conversations and deployments.

Own presales activities for France and Southern EMEA, including discovery, demonstrations, proof-of-concepts, pilots, technical solution design, stakeholder workshops, and objection handling. Partner with Account Executives, Product, Product Marketing, and Customer Success to support complex enterprise sales. Provide guidance on APIs, integrations, security, compliance, and scalability while shaping presales playbooks, reusable assets, and product feedback processes.

Partner with Account Executives and Customer Success Managers to support discovery, demonstrations, proof-of-concept scoping, technical solution design, and customer renewals. Advise prospects on platform capabilities, integrations, security, compliance, and scalability. Build reusable demo assets, identify technical risks, develop customer champions, and share feedback with Product and Marketing. This founding role also helps establish Synthesia’s presales playbook, tooling, and best practices.

Develop and deploy interactive avatar video diffusion models for real-time, responsive AI video agents. Responsibilities include conditioning models on audio, motion, and interaction signals; improving lip sync and visual realism; building evaluation frameworks; collaborating on datasets; and translating cutting-edge research into production capabilities. The role requires strong machine learning, computer vision, diffusion model, PyTorch, and Python engineering expertise.

Conduct research on interactive avatar and video diffusion models for real-time conversational AI agents. Develop multimodal models that interpret audio and video, generate natural reactions, and support turn-taking, gaze, and facial or body responses. Adapt diffusion models, build evaluation frameworks, define dataset needs, run experiments, and translate research into production capabilities.

Lead research on interactive avatar models and real-time generative AI video agents. Set research direction, advance multimodal perception and reaction generation, post-train diffusion models, build evaluation frameworks, define datasets, and guide research-to-production efforts. Mentor researchers and influence technical decisions across research, data, and engineering teams.

Supports NAMER deal desk operations by reviewing and structuring commercial deals, validating pricing and CPQ configurations, maintaining Salesforce data integrity, triaging exceptions, and coordinating with Sales, Finance, and Legal. Models ARR and TCV scenarios, monitors revenue recognition risks, manages deal desk cases and SLAs, maintains documentation, communicates approval decisions, and identifies recurring process issues. The role requires strong SaaS commercial understanding, technical systems fluency, accuracy, organization, and effective stakeholder communication.

As a Product Manager, you will lead the strategy for a new product that assesses user readiness through real-time scenarios, driving customer engagement and commercial outcomes.

Lead multiple engineering teams building the Agents Platform, a reliable, low-latency foundation supporting models, voices, and downstream products. Drive complex projects, prioritize work with product and data teams, balance speed and scalability, scale engineering talent, monitor performance, and support career development. Partner with R&D to productionize AI technology and align platform delivery with business, growth, and revenue goals.

Lead end-to-end product design for Synthesia’s AI Playground, a generative-media workspace for creating video clips, images, and motion graphics. Set design direction for prompt experiences, discovery, iteration workflows, and the transition from experimentation to polished Studio videos. Partner with Product and Engineering leaders, influence roadmap decisions, prototype interaction models, establish quality standards, and scale the product into a multi-format creation hub.

Own the Interactive Avatar developer product: define and ship a real-time avatar API/SDK from beta to GA, improve integration and runtime quality, work with engineering/research on trade-offs, partner with go-to-market on packaging/pricing, and track adoption, reliability, and commercial metrics.

Leads and grows Synthesia’s regional presales team in NYC. Responsibilities include hiring and developing 5–10 Solutions Engineers, coaching discovery, demos, workshops, proofs of concept, and executive readouts, and managing forecasting, pipeline hygiene, performance, and deal risk. Partners with Sales, Product, Customer Success, Enablement, and Product Marketing to improve win rates, refine presales methodology, support strategic opportunities, and communicate product feedback. The role is hands-on in high-impact enterprise deals and requires fluency in MEDDPICC and Command of the Message.

Leads and grows a regional presales team of Solutions Engineers, owning hiring, coaching, forecasting, pipeline hygiene, deal support, demos, technical evaluations, and Proofs of Concept. Partners with Sales, Product, Customer Success, and Product Marketing to improve revenue outcomes. Establishes presales processes, develops demo methodologies and toolkits, coaches MEDDPICC and Command of the Message, manages deal risk, and communicates field feedback to leadership.

Build applied machine learning systems for interactive AI roleplay sessions. Develop models that understand learner speech, evaluate performance, generate real-time coaching feedback, and determine AI avatar responses. The role combines ML expertise with product-focused software engineering, production-scale development, rapid iteration, system design, and collaboration across engineering and product teams.

Work on core enterprise platform systems, focusing on security, reliability, and scalability. Lead project ownership and cross-functional collaboration for scalable technical solutions in a fast-paced AI environment.

Leads Synthesia’s product marketing function across AI video, interactive avatars, APIs, and future products. Owns portfolio positioning, company narrative, launches, competitive strategy, buyer research, and messaging for sales, web, and campaigns. Manages and expands a team of five product marketers, drives enterprise go-to-market enablement, partners with senior stakeholders, and applies AI agents to automate marketing workflows such as research synthesis, competitive tracking, and launch operations.

Build Synthesia’s API product marketing function from scratch. Establish positioning, developer-facing messaging, go-to-market strategy, and launch processes for the Interactive Avatar API. Develop ways to reach and acquire developers while supporting enterprise adoption. The role requires hands-on API integration experience, familiarity with generative AI video tools, product or developer marketing expertise, strong communication skills, senior stakeholder management, and complex program management experience.

Own and facilitate Synthesia’s North America new-hire onboarding program for Sales, Customer Success, and other revenue teams. Responsibilities include delivering live training, preparing cohorts, collaborating with subject-matter experts, improving content and learning activities, tracking readiness metrics, analyzing feedback and performance data, and partnering cross-functionally to accelerate ramp and productivity.