Jobs at Synthesia

Work on core enterprise platform systems, focusing on security, reliability, and scalability. Lead project ownership and cross-functional collaboration for scalable technical solutions in a fast-paced AI environment.

Leads Synthesia’s product marketing function across AI video, interactive avatars, APIs, and future products. Owns portfolio positioning, company narrative, launches, competitive strategy, buyer research, and messaging for sales, web, and campaigns. Manages and expands a team of five product marketers, drives enterprise go-to-market enablement, partners with senior stakeholders, and applies AI agents to automate marketing workflows such as research synthesis, competitive tracking, and launch operations.

Build Synthesia’s API product marketing function from scratch. Establish positioning, developer-facing messaging, go-to-market strategy, and launch processes for the Interactive Avatar API. Develop ways to reach and acquire developers while supporting enterprise adoption. The role requires hands-on API integration experience, familiarity with generative AI video tools, product or developer marketing expertise, strong communication skills, senior stakeholder management, and complex program management experience.

The Social Media Lead will oversee Synthesia's presence on social platforms, shape the company's voice on AI and creativity, and manage community engagement while tracking content performance.

The Social Media Lead will manage Synthesia's presence on major platforms, shape social narratives around AI, and engage with the community while tracking trends and performance.

Own and facilitate Synthesia’s North America new-hire onboarding program for Sales, Customer Success, and other revenue teams. Responsibilities include delivering live training, preparing cohorts, collaborating with subject-matter experts, improving content and learning activities, tracking readiness metrics, analyzing feedback and performance data, and partnering cross-functionally to accelerate ramp and productivity.

Build and maintain cloud security improvements across AWS/GCP, Kubernetes, and CI/CD environments. Design detection and response capabilities using SIEM, EDR/MDR, cloud-native detections, and CNAPP tools. Investigate and respond to security incidents end to end, develop detection logic and playbooks, and create security tooling and automations using Python, Terraform, and infrastructure-as-code. The role also supports endpoint security and secure DevOps practices.

Synthesia is accepting general applications for marketing talent across performance, growth, field marketing, SEO, brand and creative, copywriting, social, product and customer marketing, lifecycle, and analytics. Candidates should demonstrate measurable results, data-driven decision-making, strong writing, ownership, independent execution, adaptability, and enthusiasm for AI. Applicants should identify where they can have the greatest impact and provide examples of accomplishments supported by metrics.

Own global sales operations for Sales, Sales Development, and Sales Engineering. Lead forecasting, pipeline inspection, sales process architecture, territory and quota deployment, compensation design, SE coverage, and operational reporting. Partner with senior sales leaders and cross-functional GTM Engineering and Data teams, drive system adoption, and build AI-assisted workflows for deal inspection, risk flagging, enrichment, and forecast commentary. Manage a distributed team across US and European time zones.

Lead global post-sales operations across Customer Success, Professional Services, Support, and Moderation. Own renewal forecasting, health scoring, retention modeling, lifecycle processes, capacity planning, systems data quality, and AI-enabled workflows. Partner with Finance, GTM Engineering, Data, and senior post-sales leaders while managing and coaching a distributed operations team across North America and Europe.

Develop and scale production-grade video foundation models for human-centric video generation. Lead applied research and engineering projects involving diffusion modeling, conditioning, distributed multi-node training, evaluation, ablation studies, inference optimization, reproducibility, monitoring, and production deployment. Collaborate across teams to deliver stable, controllable, high-quality, cost-efficient video generation systems.

Manage Spanish enterprise accounts, drive retention and expansion, onboard clients, build trusted advisor relationships, coordinate cross-functional success plans, conduct executive-level conversations, and perform light video editing using the Synthesia platform.

Develop and productionize avatar-centric video diffusion models: incorporate multimodal conditioning, enable real-time long video streaming, improve lip-sync and motion realism, build evaluation frameworks, collaborate with data teams, and translate research into product features.

Lead technical validation and solution design for prospects and customers: run discovery, design pilots/demos, drive first-value adoption, enable expansion, and build repeatable playbooks across Sales, Customer Success, and Product.

Manage a book of Italian enterprise accounts, onboard and educate clients on Synthesia, drive retention and growth, run regular health check-ins, identify risks and expansion opportunities, and engage with stakeholders up to the C-suite while performing light video editing on the Synthesia platform.

Manage a book of enterprise DACH clients: onboard, educate on Synthesia, drive retention and expansion, conduct executive-level check-ins, forecast risk and growth opportunities, and perform light video editing on the Synthesia platform.

Drive technical validation and value realization across prospects and customers. Lead discovery, design solutions, run pilots/demos, ensure first live workflows and early adoption, enable expansion, build repeatable playbooks, and partner cross-functionally with Sales, Customer Success, Product, and Marketing to translate customer needs into measurable business outcomes.

Build and operate ML platform systems for training, evaluation, deployment, and serving. Improve reliability, scalability, cost-efficiency, observability, and automation for GPU and cloud workloads. Develop internal tools and agent-friendly workflows, collaborate with researchers and product engineers, and drive platform architecture and developer experience.

Provides frontline customer support through email, chat, and social media; resolves product issues, escalates complex cases, maintains customer records in CRM systems, meets support KPIs, collaborates cross-functionally, and shares feedback to improve processes. Requires at least one year of technical support experience, strong communication, CRM proficiency, multitasking ability, and flexibility for shifts, weekends, and holidays.

The Technical Support Specialist ensures a reliable customer experience by investigating technical issues, applying fixes, escalating when necessary, and collaborating with teams to enhance the platform.