Jobs at Synthesia

Senior/Staff Product Designer on Growth focused on onboarding, first-time editor experiences, activation and retention. Rethink complex AI-native user journeys, translate ambiguous problems into prototypes and experiments, partner with PMs and engineers to move metrics, and mentor designers while elevating AI-generated prototypes into scalable experiences.

Develop and optimize real-time generative speech and voice synthesis systems. Work on streaming and speech-to-speech models, conditioning inputs (emotion, prosody, speaker control), post-training optimizations (quantization, pruning, distillation), integrate novel architectures (neural codecs, diffusion, flow-matching), and define latency-aware evaluation metrics for production deployment.

Join Synthesia's Cloud Infra team to maintain and scale EKS Kubernetes clusters, manage AWS/GCP infrastructure, own GitHub Actions CI/CD on self-hosted runners, implement Terraform/Terragrunt IaC, enhance observability with Datadog, drive FinOps, and build internal tooling to improve developer experience.

Manage Spanish enterprise accounts, drive retention and expansion, onboard clients, build trusted advisor relationships, coordinate cross-functional success plans, conduct executive-level conversations, and perform light video editing using the Synthesia platform.

Develop and productionize avatar-centric video diffusion models: incorporate multimodal conditioning, enable real-time long video streaming, improve lip-sync and motion realism, build evaluation frameworks, collaborate with data teams, and translate research into product features.

Manage a book of Italian enterprise accounts, onboard and educate clients on Synthesia, drive retention and growth, run regular health check-ins, identify risks and expansion opportunities, and engage with stakeholders up to the C-suite while performing light video editing on the Synthesia platform.

Lead technical validation and solution design for prospects and customers: run discovery, design pilots/demos, drive first-value adoption, enable expansion, and build repeatable playbooks across Sales, Customer Success, and Product.

Drive technical validation and value realization across prospects and customers. Lead discovery, design solutions, run pilots/demos, ensure first live workflows and early adoption, enable expansion, build repeatable playbooks, and partner cross-functionally with Sales, Customer Success, Product, and Marketing to translate customer needs into measurable business outcomes.

Develop and deploy post-training techniques for generative video and avatar models. Apply DPO, adapt conditioning, build dubbing and lip-sync solutions, and optimize diffusion models via quantization, pruning and distillation to improve efficiency and rendering quality.

Build and operate ML platform systems for training, evaluation, deployment, and serving. Improve reliability, scalability, cost-efficiency, observability, and automation for GPU and cloud workloads. Develop internal tools and agent-friendly workflows, collaborate with researchers and product engineers, and drive platform architecture and developer experience.

The Technical Support Specialist ensures a reliable customer experience by investigating technical issues, applying fixes, escalating when necessary, and collaborating with teams to enhance the platform.

As a Product Manager, you will lead the strategy for a new product that assesses user readiness through real-time scenarios, driving customer engagement and commercial outcomes.

The Enterprise Customer Success Manager builds relationships with clients, ensures ROI, manages account health, and leads renewal processes, enhancing customer experiences and adoption of Synthesia's products.

The role involves leading design for AI-native products at Synthesia, focusing on improving interaction patterns and enhancing user experience in AI-driven workflows.

As a Technical Support Associate, you'll provide first-line technical support, investigate issues, document solutions, and assist enterprise customers while developing your technical skills.

The Order Management Specialist ensures efficient order processing and subscription management while supporting sales and finance teams in a SaaS company.

Own the content lifecycle and governance for enterprise video deployments. Engage with customers to translate their needs into product direction and strategies. Ensure compliance and effective workflow between content creators and IT admins while driving towards commercial success through clear metrics and continuous product improvements.

Partner with Solutions & Services to run RevOps for pilots, templates, and custom video delivery. Own reporting, tracking frameworks, automation (Zapier/Workato), Salesforce and Planhat administration, capacity planning, dashboards, and cross-team data alignment to improve delivery, conversion, and operational scalability.

Analyze large-scale conversational and interaction data to identify intent, failure modes, and successful patterns; build semantic frameworks, predictive models, and evaluation metrics; run experiments, inform product roadmap, and create dashboards and pipelines to drive adoption, retention, and cost efficiency while mentoring analysts.

Manage full sales cycle for Mid Market accounts (100-1,000 employees): prospect, qualify using MEDDPICC, run demos, close deals, expand footprint across business units, and maintain pipeline in Salesforce.