Jobs at Syndigo

Lead enterprise solution architecture and functional design for PXM, PIM, and MDM implementations. Responsibilities include discovery, data modeling, taxonomy and workflow design, integrations, migration and cutover planning, AI data-readiness assessment, governance design, and customer workshops. The role serves as design authority across complex enterprise environments and requires strong data governance, platform, communication, and French and English language skills.

Identifies, researches, engages, and qualifies B2B prospects through phone, email, WhatsApp, and social media. Maintains accurate lead data, presents company solutions, schedules qualified meetings, assesses customer fit, gathers business needs, and supports Sales and Marketing demand-generation activities. Participates in events, external meetings, and business trips as needed. This is a hybrid role requiring two days per week in the Joinville office.

Owns end-to-end functional and solution architecture for enterprise PXM, PIM, and MDM implementations. Leads discovery, data modeling, taxonomy and workflow design, integration strategy, migration planning, data governance, and AI readiness assessments. Facilitates customer workshops, defines target-state architectures, produces functional specifications, and serves as design authority throughout delivery. Partners with implementation, program, product, engineering, and partner teams to reduce delivery risk and ensure scalable, governed solutions.

Lead enterprise PXM, PIM, and MDM implementations, overseeing configuration, integrations, deployments, data migration, environment promotion, and technical quality governance. Troubleshoot complex cross-system issues, enforce delivery standards, coordinate internal and partner teams, mentor consultants, and contribute reusable implementation assets. Establish responsible AI-assisted delivery practices, including human review checkpoints and customer data safeguards. Collaborate with architects, program managers, engineering, product, customers, and system integrators to ensure predictable technical outcomes.

Lead partner marketing for strategic technology, cloud, systems integrator, and channel partners. Develop go-to-market strategies, co-marketing campaigns, messaging, MDF programs, sales enablement, and scalable partner playbooks to drive partner-driven pipeline and adoption.

Own end-to-end technical delivery for enterprise PXM, PIM, and MDM implementations. Configure systems, workflows, integrations, and data migrations; lead testing, troubleshooting, customer sessions, and defect resolution. Work with REST APIs, JSON, SQL, Postman, Jira, and Confluence while mentoring junior consultants and managing technical risks across global teams.

Maintains and validates product master data in the GDSN data pool, processes high-volume customer orders, communicates with German-speaking customers, ensures accurate billing, updates CRM records, and performs administrative and operational tasks.

Owns end-to-end implementation projects for healthcare and medical device clients, from discovery and requirements gathering through go-live and handoff. Manages scope, timelines, risks, deliverables, issue triage, client communications, and cross-functional coordination with Product, Support, Services, and Engineering. The role also translates healthcare regulatory requirements, including FDA GUDID and EUDAMED, into business workflows and solutions while delivering reporting, dashboards, executive reviews, and actionable recommendations.

Quality Engineer II responsible for embedding quality throughout the software development lifecycle, certifying functional and non-functional product capabilities, and building automated API, UI, and functional tests. The role uses Java, Python, Playwright, API testing tools, AI and generative AI techniques, performance testing, CI/CD practices, cloud technologies, and collaboration with product and development teams.

Leads quality engineering across the software development lifecycle, certifies functional and non-functional requirements, owns testing for strategic products, and designs AI-enabled automation frameworks for APIs, integrations, UI, performance, and security testing. Collaborates with product, development, and support teams while implementing STLC processes, CI/CD practices, and quality standards for SaaS and cloud products.

The Senior Quality Engineer will build quality throughout the software development lifecycle, certify functional and non-functional features, own multiple product modules, and improve testing processes. Responsibilities include developing API, functional, and UI automation using Java, Python, and Playwright; testing REST/SOAP integrations; applying AI and generative AI to testing; conducting performance and scalability testing; and collaborating with product and development teams in a CI/CD cloud environment.

Designs, develops, publishes, and maintains learning solutions for internal teams and external customers. Creates eLearning, instructional videos, presentations, assessments, job aids, and technical training content. Administers LMS courses, learning paths, catalogs, certifications, assignments, and reporting. Collaborates with product managers and SMEs, manages content lifecycles and review cycles, updates materials for product releases, and analyzes learner feedback and engagement metrics to improve training effectiveness.

Manage an inherited portfolio of enterprise, mid-market, and SMB SaaS customers during an eight-month leave-cover assignment. Build relationships, execute success plans, lead business reviews, drive product adoption, monitor customer health, mitigate churn risks, and manage renewals using Salesforce and NetSuite. Identify expansion opportunities with Sales, deliver onboarding and education, support customer advocacy, maintain accurate records in Salesforce and ChurnZero, and ensure a smooth portfolio handback.

Plan, coordinate, execute, and report on multi-channel demand generation programs (email, webinars, social, paid) to drive awareness, engagement, leads, pipeline, and revenue. Manage webinar strategy and logistics, social media channels, campaign assets, segmentation, nurture programs, performance reporting, and cross-functional collaboration to optimize campaign effectiveness.

Lead a Customer Success team of 8 to drive retention, expansion, and advocacy across Brands. Own GRR/NRR, renewal readiness, risk mitigation, adoption, executive relationships, advocacy programs, success plans, health scoring, QBRs, cross-functional alignment, reporting, and talent development to ensure customer value realization and commercial outcomes.

Coordinates product content and data workflows across recipient and retailer programs. Tracks milestones, identifies stalled or incomplete items, maintains reports and program records, reviews data quality, resolves operational issues, and communicates status, risks, and dependencies. Collaborates with program management, customer success, operations, product, engineering, suppliers, brands, and Mandarin-speaking vendors. Supports onboarding, training, stakeholder requests, documentation, and process follow-through.

Lead visual strategy and execution for integrated marketing and brand experiences across digital, web, campaigns, events, and multimedia. Translate data and strategy into compelling visual narratives, maintain scalable design systems and component libraries, produce motion graphics and storyboards, collaborate cross-functionally, and elevate creative quality and consistency across channels to drive business and brand goals.

Generate new enterprise prospects and upsell existing clients for Syndigo’s PIM, PXM, and MDM solutions. Responsibilities include identifying target companies, conducting discovery calls, qualifying opportunities for account executives, executing email and cold-call outreach, engaging C-suite and VP stakeholders, researching prospects, and using sales technology to improve outbound efficiency.

Own post-sale relationships for 8–12 strategic enterprise customers, serving as a trusted advisor to executive stakeholders. Drive customer outcomes, product adoption, retention, renewals, expansion, advocacy, and ROI realization. Lead executive conversations and QBRs, identify risks and growth opportunities, coordinate internal teams, and communicate customer insights to Product, Support, and Services. The role is hybrid, requiring two days per week in the Chicago office.

Supports and maintains a global SaaS platform across AWS and Azure in a 24x7 rotational environment. Responsibilities include production monitoring, incident management, troubleshooting, cloud infrastructure administration, observability, root cause analysis, disaster recovery, security and compliance processes, customer communications, documentation, and operational improvements. The role requires Linux, Kubernetes, monitoring, logging, API troubleshooting, and cloud operations expertise.