Jobs at SumUp

Manage Italian merchant credit accounts by contacting customers about overdue payments, negotiating repayment agreements, resolving billing and subscription queries, processing account changes, and coordinating with debt collection agencies. The role also involves managing Finance Salesforce cases, interpreting financial data, and collaborating with Sales, Customer Success, and Customer Care teams.

Support Corporate FP&A with financial analysis, capital allocation, reporting, KPI dashboards, business cases, investment cases, and strategic initiatives. The intern will build financial models, contribute to cross-functional projects, develop performance frameworks, communicate recommendations, and help automate analytical workflows while gaining experience in finance and strategy within a global fintech.

Develops insight-led creative concepts, ad copy, video scripts, design briefs, and landing-page content for merchant acquisition. Interviews merchants, benchmarks competitor and regional creative, analyzes test results, maintains messaging consistency, and guides generative AI content tools. The role requires native Spanish copywriting, professional English, evidence-based insight sharing, and close collaboration with sales, activation, and support teams.

Own the full sales cycle across Manchester, generating new business through outbound calls, email, social outreach, and face-to-face meetings. Build and manage a pipeline of local merchants, conduct product demonstrations, negotiate and close deals, and develop commercial relationships. The role includes field sales across Greater Manchester, home-based prospecting, weekly collaboration in London, and occasional merchant engagement through Manchester United matchday experiences.

Own the full sales cycle across Newcastle, generating new business through outbound calls, emails, social outreach, and face-to-face meetings. Build relationships with local merchants, conduct product demonstrations, negotiate and close deals, manage pipeline and targets, and identify territory opportunities. Collaborate with the London sales team and use partnership events to strengthen commercial relationships.

Build and evolve SumUp’s card-acquiring platform, including authorization, clearing, settlement, APIs, data models, operational tools, observability, and incident-response foundations. Design reliable backend systems, ensure security and compliance, collaborate across payments and finance teams, lead technical initiatives, address technical debt, and mentor engineers through reviews and engineering-practice improvements.

Design, build, and maintain scalable backend systems for SumUp's Bookings product while collaborating with frontend and mobile engineers to enhance APIs and ensure high performance and reliability.

Manage consumer and B2B brand trackers across six markets, translate marketing and competitive insights into campaign, pricing, and sales recommendations, and oversee upper- and mid-funnel reporting. Build a competitive insights hub, ensure effective use of vendor deliverables and partnership rights, and present findings clearly to cross-functional stakeholders. The role partners with Media, Creative, Growth, Sales, and Operations teams.

The Account Manager is responsible for managing high-value merchant accounts, ensuring their success through personalized support, training sessions, and proactive engagement while monitoring key account metrics for growth opportunities.

Own end-to-end product design for Bookings and Online Store products, from concepts and user flows to high-fidelity interfaces. Create polished visual designs, iconography, and illustrations; collaborate across multiple squads with product managers, engineers, and designers; evolve scalable design systems; and use qualitative research and user data to validate user-centered solutions.

Own end-to-end design for Bookings and Online Store products, create high-fidelity UI, iconography and illustrations, contribute to the design system, collaborate with PMs and engineers, and use qualitative research and user data to inform and validate user-centered solutions.

Leads commercial planning for Sales and Growth in Brazil, including annual target setting, forecasting models, payback analysis, acquisition-spend reporting, and performance tracking. Partners with Finance, Sales, Marketing, Pricing, and Operations stakeholders on growth and retention initiatives. Improves planning methodologies, tools, and processes while translating complex, multi-source data into actionable insights for senior decision-makers.

Lead go-to-market and commercial growth for SumUp's consumer product across six European markets. Build and manage a multidisciplinary growth team, own acquisition strategy and channel mix (including merchant-led distribution), manage growth investment and forecasting, run experimentation and scalable playbooks, coordinate GTM launches with Product and Brand, and represent growth in leadership to drive user acquisition and retention at scale.

Build backend systems for merchant acquisition attribution, sales commissions, lifecycle events, and portfolio management. Design APIs, data models, event-driven integrations, and auditable workflows using Go, PostgreSQL, Snowflake, and Kafka. Establish testing, observability, incident response, and engineering standards for a new squad. Collaborate with engineering, sales, leadership, and analytics stakeholders while mentoring teammates and owning services end to end.

Build backend systems for merchant acquisition attribution, commission automation, and lifecycle event tracking. Design APIs, data models, schemas, and integrations; develop Kafka-based event-driven services, internal backoffices, and auditable workflows. Establish testing, observability, incident response, and engineering standards for a new squad. Collaborate with engineering, sales, analytics, and leadership while mentoring teammates and using AI coding tools responsibly.

Design, build, and operate production-grade backend services, APIs, integrations, and event-driven distributed systems primarily in Go. Define service contracts and data models, support merchant acquisition and fintech operations, modernize services, and improve reliability through observability, security, testing, incident response, and failure handling. Collaborate cross-functionally, own projects end to end, review technical designs, make pragmatic trade-offs, and mentor engineers.

Lead design, build, and production deployment of ML/LLM systems for customer support. Develop ML infrastructure, pipelines, model serving, fine-tune models, preprocess large text datasets, and collaborate with cross-functional teams to integrate AI solutions.

Convert warm inbound leads into active merchants through consultative sales across phone, email, and chat. Manage CRM pipeline records, qualify prospects, recommend suitable payment solutions, meet monthly targets, and coordinate smooth handoffs to onboarding and customer success. Share market feedback with the team while delivering a strong prospect experience.

Investigate transactions and customer accounts flagged for potential money laundering, terrorist financing, and other financial crimes. Analyze transaction patterns and customer behavior, document findings, collaborate on suspicious activity decisions, and apply current AML regulations and industry best practices. The role requires strong data analysis, complex investigation, communication, attention to detail, and proficiency with Microsoft Excel and related analysis tools.

Own the consumer activation funnel from sign-up through first transaction. Build event-driven lifecycle journeys across push, email, in-app, WhatsApp, and SMS; write campaign copy; create segments; monitor performance; and run A/B tests. Collaborate with Product, GTM, Data, Localization, and Design teams across six markets to launch tailored customer communications and improve engagement, retention, and conversion.