Jobs at Sumo Logic

Own a portfolio of post-sales customer accounts as the technical lead. Guide platform adoption, develop use cases, troubleshoot deployments, create measurable success plans, identify risks, lead health reviews, support renewals and expansions, and collaborate with Support, Product, Engineering, and Sales. The role involves hands-on work with enterprise infrastructure, cloud platforms, observability, security, DevSecOps, queries, and usage data, while also improving playbooks and mentoring Associate Technical Account Engineers.

Own the technical success of named post-sales accounts by guiding platform adoption, developing use cases, resolving deployment and observability challenges, and creating measurable success plans. Monitor account health, lead business reviews, identify risks, support renewals and expansions, and collaborate with Sales, Support, Product, and Engineering. The role also improves customer playbooks and supports associate technical account engineers.

Conduct primarily outbound sales development through email, phone, LinkedIn, and events. Research target accounts, identify security and cloud operations contacts, tailor messaging, qualify inbound and outbound leads, book meetings, and document opportunities in Salesforce. Partner with account executives, marketing, and sales engineers while developing technical fluency in SIEM, observability, cybersecurity, and cloud operations.

Leads global sales operations and partners with the CRO on go-to-market strategy, planning, forecasting, quotas, compensation, reporting, systems, and process improvement. Manages sales operations personnel and oversees CRM, vendor management, procurement, data quality, and technology enablement. Provides strategic analysis and operational insights to senior revenue leadership while improving sales productivity and organizational efficiency.

Own the full sales cycle for mid-market accounts, including prospecting, pipeline development, product demonstrations, forecasting, and closing net-new business. Manage a defined territory, exceed sales quotas, build customer relationships, and collaborate with internal teams to deliver a strong prospect and customer experience.

Own the full sales cycle for mid-market customers, including prospecting, pipeline development, product demonstrations, forecasting, and closing new business. Manage a defined geographic territory, sell to technical audiences across IT operations, security, and DevOps, meet or exceed quota, and collaborate with internal teams to deliver a strong prospect and customer experience.

Supports EMEA and East Coast sales teams with deal structuring, pricing, quoting, negotiations, commercial approvals, and contract review. Advises Sales on deal economics, collaborates with Finance, Legal, and Operations on complex transactions, trains sales teams, improves deal systems and processes, and analyzes performance metrics. Works cross-functionally with senior leadership to drive deals to closure.

Lead reliability for product-area microservices: define and execute reliability roadmaps, manage SLOs, reduce operational toil via automation, participate in on-call, run RCA and incident coordination, mentor hires, and improve security and efficiency across cloud-native systems.

Lead product-area reliability efforts for planet-scale observability and security products. Define and execute reliability roadmaps, manage SLOs, reduce operational toil via automation, participate in on-call rotations and incident RCA, collaborate across infra and engineering teams, write production code, and hire/mentor SREs.

Lead design and implementation of a modern verification and CI/CD platform, modernize pipelines with AI/ML-driven risk prediction, integrate automated security and compliance, own release automation, mentor engineers, collaborate cross-team, write design docs, and participate in on-call incident response.

Lead product strategy and execution for observability data and reliability surfaces (logs, metrics, traces, dashboards, monitors, alerts, SLOs). Own roadmap and health of live products while building AI-assisted, agentic investigation workflows that reason across telemetry and enforce enterprise governance (RBAC, audit, cost). Drive alerting accuracy, noise reduction, query performance, telemetry-driven insights, and cross-team execution through PRDs, acceptance criteria, and phased rollouts.

Lead product strategy and execution for observability investigation and reliability: own logs, metrics, traces, dashboards, alerts, SLOs, and agent-assisted workflows. Drive roadmap, alert accuracy, noise reduction, AI-assisted investigation, governance (RBAC/audit/cost), and cross-team execution while using telemetry and proposals to guide decisions.