Jobs at Sumo Logic

Serves as the primary technical resource for ANZ accounts, partnering with sales teams to understand customer needs, present solutions, conduct product demonstrations, and lead technical Proof of Value evaluations. Designs solutions across security and observability use cases, supports complex opportunity closure, and engages stakeholders from executives to developers. Collaborates with Product Management and Engineering to improve the Sumo Logic platform and customer outcomes.

Serve as the primary technical resource for Account Executives throughout the sales cycle. Present and demonstrate Sumo Logic, lead technical evaluations and Proof of Value trials, understand customer requirements, design solutions, and technically close complex opportunities. Build relationships with executives, developers, and SREs while partnering with Product Management and Engineering to improve the platform and customer outcomes.

Lead reliability for product-area microservices: define and execute reliability roadmaps, manage SLOs, reduce operational toil via automation, participate in on-call, run RCA and incident coordination, mentor hires, and improve security and efficiency across cloud-native systems.

Lead product-area reliability efforts for planet-scale observability and security products. Define and execute reliability roadmaps, manage SLOs, reduce operational toil via automation, participate in on-call rotations and incident RCA, collaborate across infra and engineering teams, write production code, and hire/mentor SREs.

The role involves enhancing operational excellence in cloud product reliability, optimizing microservice operations, and collaborating on reliability roadmaps and automation.

The Sales Engineer will partner with Account Executives to address customer challenges, articulate technical solutions, and facilitate the sales cycle through demonstrations and technical validations, while working cross-functionally to enhance products.

The Mid-Market Account Executive will manage sales processes, generate leads, provide product demos, and maintain customer satisfaction in B2B applications.

Lead design and implementation of a modern verification and CI/CD platform, modernize pipelines with AI/ML-driven risk prediction, integrate automated security and compliance, own release automation, mentor engineers, collaborate cross-team, write design docs, and participate in on-call incident response.

Own the full sales cycle for a defined mid-market territory (<1,500 employees). Prospect, demo product via web tools, create forecasts, generate pipeline, close deals against quota, and partner with internal teams to ensure customer success.

Lead product strategy and execution for observability data and reliability surfaces (logs, metrics, traces, dashboards, monitors, alerts, SLOs). Own roadmap and health of live products while building AI-assisted, agentic investigation workflows that reason across telemetry and enforce enterprise governance (RBAC, audit, cost). Drive alerting accuracy, noise reduction, query performance, telemetry-driven insights, and cross-team execution through PRDs, acceptance criteria, and phased rollouts.

Lead product strategy and execution for observability investigation and reliability: own logs, metrics, traces, dashboards, alerts, SLOs, and agent-assisted workflows. Drive roadmap, alert accuracy, noise reduction, AI-assisted investigation, governance (RBAC/audit/cost), and cross-team execution while using telemetry and proposals to guide decisions.

The Senior Site Reliability Engineer will improve operational excellence of observability and security products, optimize cloud resource use, and enhance developer efficiency.