Teams at Sumo Logic

Own a portfolio of post-sales customer accounts as the technical lead. Guide platform adoption, develop use cases, troubleshoot deployments, create measurable success plans, identify risks, lead health reviews, support renewals and expansions, and collaborate with Support, Product, Engineering, and Sales. The role involves hands-on work with enterprise infrastructure, cloud platforms, observability, security, DevSecOps, queries, and usage data, while also improving playbooks and mentoring Associate Technical Account Engineers.

Own the technical success of named post-sales accounts by guiding platform adoption, developing use cases, resolving deployment and observability challenges, and creating measurable success plans. Monitor account health, lead business reviews, identify risks, support renewals and expansions, and collaborate with Sales, Support, Product, and Engineering. The role also improves customer playbooks and supports associate technical account engineers.

Conduct primarily outbound sales development through email, phone, LinkedIn, and events. Research target accounts, identify security and cloud operations contacts, tailor messaging, qualify inbound and outbound leads, book meetings, and document opportunities in Salesforce. Partner with account executives, marketing, and sales engineers while developing technical fluency in SIEM, observability, cybersecurity, and cloud operations.