Jobs at SPS Commerce

Own go-to-market strategy for a product portfolio, including positioning, messaging, buyer personas, competitive programs, launches, pricing and packaging input, sales enablement, customer advocacy, and growth initiatives. Use market intelligence, customer insights, analytics, and ROI measurement to improve acquisition, expansion, retention, adoption, and competitive performance. Represent the company through customer engagements, conferences, webinars, media opportunities, and executive presentations.

Performs post-sale technical implementations, including installation, upgrades, testing, configuration, and data-rule mapping. Consults with customers to understand operational needs, tracks project progress, resolves change events, and communicates with stakeholders. Senior-level consultants own complex support cases, coordinate with partners and third parties, act as escalation points, and apply deep ERP, EDI, and supply-chain expertise while managing multiple concurrent activities.

Implement ERP and other technology integrations for customers, including installation, upgrades, testing, configuration, data-rule mapping, troubleshooting, and change-event resolution. Track implementation projects, manage deadlines, communicate progress, and coordinate with clients, partners, consultants, VARs, and application providers. Senior consultants handle complex escalations, own partner-supported issues, and apply deep EDI, supply-chain, and industry knowledge.

Lead client implementations of supply chain solutions from sale through customer-support handoff. Manage project scope, schedules, requirements, deliverables, workflows, resources, communications, quality, and timelines across multiple concurrent projects. Collaborate with clients and internal sales, marketing, technology, functional, and support teams. Identify process improvements, solve complex issues, and drive outcomes in a fast-paced, technology-based service environment.

Leads client implementations of SPS Commerce supply chain products from sale through support handoff. Defines scope, milestones, schedules, deliverables, and requirements; coordinates cross-functional teams; manages budgets, risks, issues, quality, and timelines; analyzes project outcomes; and drives process improvements, change management, and successful delivery across concurrent projects.

Implements cloud-based supply chain solutions for customers by installing, configuring, upgrading, and testing systems. Consults with clients to gather requirements, understand business objectives, troubleshoot issues, manage escalations, and communicate project progress. Tracks implementation timelines, resolves risks and dependencies, and serves as an internal customer advocate while building long-term trading partner relationships.

Manage a portfolio of 200+ CPG brand accounts, execute scalable onboarding and success plans, monitor account health and adoption metrics, identify at-risk customers, run adoption campaigns, and support retention and expansion. The role also contributes customer insights to go-to-market strategy, tracks satisfaction and renewal metrics, and recommends process improvements using CRM, spreadsheet, and AI tools.

Lead implementation projects for SPS Commerce products from post-sale to support handoff. Manage schedules, translate customer requirements into deliverables, coordinate cross-functional teams, monitor workflow and quality, communicate with customers, prioritize resources, and drive process improvements.

Support Order-to-Cash billing operations by processing contract updates, credits, usage imports, and invoice changes. Perform level 2 reviews validating contractual accuracy, policy compliance, and SOX alignment. Reconcile ERP/CRM data, resolve billing exceptions, maintain documentation, support reporting, and recommend process improvements while partnering with cross-functional teams to ensure accurate revenue recognition.

Lead post-sales customer success efforts to drive adoption and value of SPS Commerce products. Build strategic relationships, create success plans and metrics, monitor account performance, deliver revenue recovery, expand contract value, maintain renewal and expansion forecasts, and engage executive stakeholders to ensure retention and long-term customer success.

Perform post-sale technical implementations for cloud-based supply chain solutions: install, upgrade, configure, test systems; consult with clients to analyze needs; track project progress; troubleshoot and resolve customer change events; manage escalations and communicate status to stakeholders.

Design, build, test, deploy, and maintain scalable batch and streaming data pipelines and services processing high-volume EDI transactions. Participate in full SDLC, collaborate with analysts and product teams on analytics use cases, improve observability and performance, support production, and work in an agile, distributed team using modern DevOps practices.

Support Sales and Insights by building ROI analyses, business cases, dashboards, and KPI reporting to recover retail deductions, enable upsells, and inform GTM strategy. Drive process improvements, surface operational insights, and handle sensitive revenue data to influence sales and product decisions.

Contact and qualify retailer-directed supplier leads to drive new sales, cross-sell and upsell opportunities. Act as a consultant for suppliers, manage outreach cadence, document activity in Salesforce, collaborate with account teams, overcome objections, and meet campaign adoption and SLA targets while maintaining high customer satisfaction.

Prepare quarterly and annual SEC filings (10-Q, 10-K), support investor relations, research technical accounting issues, draft policies, respond to external audit requests, optimize reporting using Workiva/Oracle, and partner with cross-functional teams to improve reporting processes.

Lead month-end close and consolidation activities across global legal entities, perform journal entries and reconciliations, manage intercompany eliminations and foreign currency accounting, support M&A accounting and transfer pricing coordination, prepare reporting schedules, and partner with tax and auditors to ensure accurate, timely financial statements.

Lead and advance the company's SOX compliance program as the subject matter authority. Oversee SOX program standards, external auditor engagements, ITGC oversight, M&A and system integration support, training, and a Risk & Controls team. Partner with senior leadership to prioritize activities, drive program maturation, and ensure regulatory compliance and control quality.

Lead strategic, executive-level customer relationships for enterprise retail accounts. Drive adoption, onboarding, change management, and value realization across SPS Commerce products. Own a portfolio (up to ~15 accounts), coordinate internal teams to resolve issues, provide product feedback, negotiate contract terms, and lead planning and project management to increase customer lifetime value.

Lead SOC detection, triage, and incident response; own escalated investigations and threat hunting; improve detections and automation; coach analysts; collaborate with exposure management, security engineering, and cloud teams; participate in on-call rotation and drive thorough incident documentation and closure.

Quota-carrying Account Executive responsible for selling SPS Commerce solutions to suppliers ($0–$50M). Prospect, engage inbound leads, grow accounts, cross-sell/upsell, manage a 90-day pipeline, collaborate with internal teams, and document activity in Salesforce.com to meet ARR targets.