Jobs at SPS Commerce

Own and coordinate shipping document integrations for SMB customers, including technical configuration, project timelines, troubleshooting, customer training, product adoption, and ongoing optimization. Serve as a liaison between customers, Customer Support, Sales, and internal product teams while monitoring integration performance and recommending improvements.

Investigate and resolve invalid retailer deductions and short-pays across supplier accounts. Review invoices, purchase orders, shipping records, and financial documentation; reconcile deductions with accounts receivable and payable records; prepare and file disputes; track resolutions and recoveries; and identify deduction trends and prevention opportunities. The role requires managing high dispute volumes, interpreting incomplete documentation, maintaining accurate records, and collaborating with Customer Success Managers.

Leads the global payroll function for 2,800+ employees across multiple countries, overseeing strategy, compliance, tax filings, reconciliations, systems, vendors, audits, and process improvement. Manages and develops the payroll team, resolves complex issues, supports organizational expansion and acquisitions, and partners with Finance, HR, Legal, executives, and external auditors.

Manage a portfolio of 200+ CPG brand accounts, executing onboarding and success plans, monitoring account health and adoption metrics, identifying risks, and driving customer engagement and retention. The role includes adoption campaigns, customer insights, KPI reporting, renewal and expansion tracking, and contributing to go-to-market process improvements. Candidates should have customer-facing experience, SaaS familiarity, strong communication and organizational skills, and proficiency with CRM systems, spreadsheets, and AI tools.

Design digital and event creative assets from concept to high-fidelity mockups and interactive prototypes in Figma. Translate briefs into on-brand visuals, support campaign and experiential design, use AI-assisted tools to speed workflows, and manage multiple requests to meet timelines.

Supports Sales Operations by analyzing pricing, territories, market segmentation, sales activity, forecasting, and incentive compensation. Creates KPI and ad hoc reports, develops sales process metrics, assists with Salesforce administration, handles confidential information, and provides flexible support during high-volume periods. The role requires strong analytical, communication, organizational, and Microsoft Office skills, with Salesforce experience preferred. This is a fully remote Philippines role with an overnight schedule.

Generates and qualifies sales opportunities through inbound and outbound prospecting, consultative discovery, and stakeholder engagement. The role owns early-stage pipeline creation, documents qualified opportunities in Salesforce, and provides actionable handoffs to Account Executives. SDRs collaborate with Sales, Marketing, Channel, and Customer Success teams while improving messaging and processes. This hybrid Minneapolis role offers a structured development path toward Account Executive positions.

Build and maintain automated GTM workflows, data models, ETL pipelines, enrichment processes, and integrations across Salesforce, Outreach, Gong, Snowflake, and Clay. Develop AI-powered agents for research, prospecting, and operational tasks while partnering with Sales, RevOps, Marketing, Customer Success, and Engineering. Identify repetitive processes, deliver reliable technical solutions, and improve seller productivity and GTM effectiveness.

Supports sales pipeline growth through lead generation, cold calling, email outreach, prospect research, contact identification, and relationship building. The role targets Consumer Packaged Goods companies and includes collaboration with sales, marketing, and product teams. Training and mentorship are provided to develop sales prospecting and communication skills.

Drive net-new B2B sales across a defined territory by prospecting, managing pipelines, closing deals, and meeting ARR quotas. The Account Executive will nurture prospects and customers, expand existing accounts, collaborate with sales engineering, implementation, customer success, and other internal teams, and document activities in Salesforce. The role is fully remote within the UK and requires approximately 10–20% travel.

Provides customer education and issue resolution through phone, email, and chat. The role involves researching and resolving moderate to highly complex issues, conducting root cause analysis, escalating when appropriate, documenting interactions in a CRM, and adapting to changing schedules and support channels. Candidates should have customer or technical support experience, strong communication skills, technical process and data comprehension, organizational abilities, and availability for some evenings, weekends, and limited on-call shifts.

Supports post-sale implementations by configuring SPS systems, testing data flows, confirming customer requirements, tracking project tasks, and communicating status. Collaborates with customers and internal teams, develops knowledge of retailer requirements and SPS solutions, and trains customers on product usage, best practices, and partner compliance. The role requires analytical problem-solving, technical aptitude, organization, and strong communication skills.

Supports customer implementation projects by installing, upgrading, testing, and configuring systems. Consults with clients to understand operational needs, troubleshoots and resolves change-event issues, communicates project progress, manages escalations, and tracks schedules and deadlines. The role performs post-sale technical implementations while coordinating with customers and stakeholders under moderate supervision.

Creates and manages multi-channel marketing content for campaigns, including blogs, webinars, thought leadership, email, social, web, and sales enablement assets. Conducts keyword and topic research, applies SEO and AEO practices, manages editorial calendars, and coordinates with designers and subject matter experts. The role independently manages multiple deadlines while maintaining brand voice, content quality, audience engagement, and lead-generation goals.

Leads and coaches 8–10 Account Executives selling SaaS supply chain solutions to small and emerging suppliers. Owns new business, upsell, cross-sell, retention, quota attainment, pipeline health, and forecasting. Participates in customer calls and deal management while developing team members, recruiting talent, managing performance, and building team culture. Partners with Sales, Training, Marketing, Customer Operations, and Implementation teams, and reports pipeline insights to senior leadership.

Manage and engage a shared customer portfolio through proactive outreach, relationship building, onboarding, implementation guidance, training, and product education. Monitor account health, drive adoption, identify risks, prevent churn, and partner cross-functionally to improve retention, customer satisfaction, and lifetime value. The role requires fluent Mandarin, strong English communication, organization, and effective problem-solving. It follows a hybrid model with regular office attendance in Beijing.

Own a quota-carrying strategic sales territory focused on acquiring net-new analytics customers and expanding existing accounts. Responsibilities include prospecting, managing sales cycles from lead generation through close, maintaining a 90-day pipeline, forecasting, cross-selling, upselling, coordinating with sales engineering and implementation teams, supporting customer satisfaction, and documenting activity in Salesforce.com.

Leads the data platform strategy, infrastructure, operations, and continuous improvement programs. Manages data engineers, provides technical guidance through design and code reviews, oversees data pipelines and incidents, drives observability and automation, coordinates enterprise AI and analytics initiatives, and manages team budgets and schedules. The role also supports data governance, platform technology selection, scalable solution design, and evolving team capabilities.

Own go-to-market strategy for a product portfolio, including positioning, messaging, buyer personas, competitive programs, launches, pricing and packaging input, sales enablement, customer advocacy, and growth initiatives. Use market intelligence, customer insights, analytics, and ROI measurement to improve acquisition, expansion, retention, adoption, and competitive performance. Represent the company through customer engagements, conferences, webinars, media opportunities, and executive presentations.

Performs post-sale technical implementations, including installation, upgrades, testing, configuration, and data-rule mapping. Consults with customers to understand operational needs, tracks project progress, resolves change events, and communicates with stakeholders. Senior-level consultants own complex support cases, coordinate with partners and third parties, act as escalation points, and apply deep ERP, EDI, and supply-chain expertise while managing multiple concurrent activities.