Jobs at SPS Commerce

Leads SPS Commerce’s external communications strategy, including public relations, analyst relations, media engagement, executive visibility, reputation management, and crisis communications. Manages PR agencies, vendors, budgets, performance metrics, and relationships with Gartner, Forrester, IDC, and trade media. Oversees and develops social media and influencer marketing managers while partnering with executives and cross-functional teams to deliver consistent external messaging.

Own and execute SPS Commerce’s social media strategy across LinkedIn, YouTube, TikTok, Facebook, and Instagram. Manage editorial calendars, executive social presence, content production, agency and stakeholder partnerships, community engagement, and performance analytics. Use data and AI-powered tools to optimize reach, engagement, and growth while maintaining a cohesive B2B technology brand presence.

Leads security operations, including SOC performance, incident command, detection and response tooling, AI-agent oversight, MSP relationships, and 24x7 coverage. Manages cyber defense engineers, analysts, and an eight-person contractor SOC pod; develops SecOps roadmaps, oversees SIEM, EDR, and SOAR quality, coordinates major incidents, and partners on agentic security capabilities. Provides coaching, performance management, and career development while driving measurable security improvements.

Designs and maintains data models, AI solutions, marketing automation architectures, and governance frameworks that support segmentation, targeting, and go-to-market efficiency. Advises marketing teams on data-driven strategies, builds MCP servers and LLM-based solutions, develops innovation roadmaps, and partners cross-functionally on adoption. The role also mentors team members and requires production-quality Python, API development, marketing automation, analytics, and modern cloud deployment experience.

Own paid and organic digital marketing across search, social, display, SEO, AI answer engines, communities, and review platforms. Manage budgets, agencies, experimentation, conversion optimization, attribution, and pipeline performance. Build organic growth and AEO/GEO strategies, oversee technical SEO, and connect channel investment to qualified leads, pipeline, CAC, and payback. This senior individual contributor leads cross-functional teams and vendors without direct reports.

Owns the customer lifecycle for Revenue Recovery clients from onboarding through renewal. Responsibilities include customer education, product training, adoption guidance, account health monitoring, executive business reviews, retention and churn reduction, milestone management, and cross-functional issue resolution. The role builds long-term customer partnerships, increases product value and lifetime value, and supports strategic programs that improve satisfaction, adoption, and renewals.

Manages customer success programs that increase product adoption, satisfaction, self-sufficiency, and retention. Builds customer relationships through regular touchpoints, webinars, training, and scaled engagement channels. Tracks success metrics, identifies customer risks, and collaborates with Sales, Delivery, Product, Technology, and Support teams to resolve issues and improve retention. The role requires Dutch and English fluency, SaaS experience, and strong organization.

Provides proactive executive and administrative support to the Regional VP, Australia, and local leadership team. Responsibilities include calendar and meeting management, travel coordination, expense and budget administration, document and presentation preparation, correspondence, stakeholder communication, action tracking, and support for leadership initiatives. The role requires discretion, organization, prioritization, strong communication, attention to detail, and regular in-office work in Melbourne on Tuesdays through Thursdays.

Prepare quarterly and annual SEC filings (10-Q, 10-K), support investor relations, research technical accounting issues, draft policies, respond to external audit requests, optimize reporting using Workiva/Oracle, and partner with cross-functional teams to improve reporting processes.

The Account Executive will acquire and grow B2B customers through territory management, prospecting, cold outreach, networking, and lead follow-up. Responsibilities include managing sales pipelines, meeting ARR quotas, closing new business, upselling and cross-selling existing customers, documenting activity in Salesforce, and coordinating with sales engineering, implementation, and customer success teams. The role is fully remote in Germany and requires English and German fluency, with Polish preferred.

Own revenue growth across an existing portfolio of small and emerging market customers. Identify expansion opportunities, conduct outbound account engagement, cross-sell and upsell SaaS solutions, maintain an expansion pipeline, meet ARR quotas, and partner with account teams and Customer Success. The role requires Salesforce documentation, consultative selling, relationship building, and regular in-office presence in Minneapolis.

Owns client delivery of technical EDI and NetSuite ERP integration solutions. Serves as the escalation point between clients and partners, performs data mapping and configuration, manages concurrent implementation projects, and builds strong customer relationships. The role requires expertise in EDI X12 transaction sets, NetSuite implementation, supply chain technology, retail and wholesale ecosystems, stakeholder communication, and project organization.

Own and coordinate shipping document integrations for SMB customers, including technical configuration, project timelines, troubleshooting, customer training, product adoption, and ongoing optimization. Serve as a liaison between customers, Customer Support, Sales, and internal product teams while monitoring integration performance and recommending improvements.

Manage a portfolio of 200+ CPG brand accounts, executing onboarding and success plans, monitoring account health and adoption metrics, identifying risks, and driving customer engagement and retention. The role includes adoption campaigns, customer insights, KPI reporting, renewal and expansion tracking, and contributing to go-to-market process improvements. Candidates should have customer-facing experience, SaaS familiarity, strong communication and organizational skills, and proficiency with CRM systems, spreadsheets, and AI tools.

Build and maintain automated GTM workflows, data models, ETL pipelines, enrichment processes, and integrations across Salesforce, Outreach, Gong, Snowflake, and Clay. Develop AI-powered agents for research, prospecting, and operational tasks while partnering with Sales, RevOps, Marketing, Customer Success, and Engineering. Identify repetitive processes, deliver reliable technical solutions, and improve seller productivity and GTM effectiveness.

Supports sales pipeline growth through lead generation, cold calling, email outreach, prospect research, contact identification, and relationship building. The role targets Consumer Packaged Goods companies and includes collaboration with sales, marketing, and product teams. Training and mentorship are provided to develop sales prospecting and communication skills.

Drive net-new B2B sales across a defined territory by prospecting, managing pipelines, closing deals, and meeting ARR quotas. The Account Executive will nurture prospects and customers, expand existing accounts, collaborate with sales engineering, implementation, customer success, and other internal teams, and document activities in Salesforce. The role is fully remote within the UK and requires approximately 10–20% travel.

Supports post-sale implementations by configuring SPS systems, testing data flows, confirming customer requirements, tracking project tasks, and communicating status. Collaborates with customers and internal teams, develops knowledge of retailer requirements and SPS solutions, and trains customers on product usage, best practices, and partner compliance. The role requires analytical problem-solving, technical aptitude, organization, and strong communication skills.

Manage and engage a shared customer portfolio through proactive outreach, relationship building, onboarding, implementation guidance, training, and product education. Monitor account health, drive adoption, identify risks, prevent churn, and partner cross-functionally to improve retention, customer satisfaction, and lifetime value. The role requires fluent Mandarin, strong English communication, organization, and effective problem-solving. It follows a hybrid model with regular office attendance in Beijing.

Leads the data platform strategy, infrastructure, operations, and continuous improvement programs. Manages data engineers, provides technical guidance through design and code reviews, oversees data pipelines and incidents, drives observability and automation, coordinates enterprise AI and analytics initiatives, and manages team budgets and schedules. The role also supports data governance, platform technology selection, scalable solution design, and evolving team capabilities.