Jobs at SPS Commerce

Designs, deploys, and supports physical and virtual infrastructure for a SaaS platform. Responsibilities include administering VMware Cloud Foundation, Pure Storage, Rubrik backup systems, Windows and Linux hosts, data center hardware, cabling, rack power, networking, and infrastructure-as-code automation. The role also supports capacity planning, recovery testing, documentation, system improvements, development partnerships, and on-call operations at the Minneapolis data center.

Provides basic technical and product support to customers through multiple channels, resolves inquiries, troubleshoots system and data issues, performs account administration, documents interactions, and coordinates with internal teams. The role requires customer advocacy, clear communication, critical thinking, and collaboration while supporting supply chain products, automation, legacy solutions, and technical tools.

Leads strategic post-sale relationships for up to 15 enterprise and multiproduct accounts. The role drives customer adoption, onboarding, value realization, renewals, change management, issue resolution, and executive engagement. It coordinates internal teams, ensures contractual delivery, provides product feedback, advocates best practices, and guides account teams through influence and informal coaching. Success requires strong account management, negotiation, communication, planning, project management, strategic analysis, and knowledge of supply chain commerce products.

Contact and qualify retailer-directed supplier leads to drive new sales, cross-sell and upsell opportunities. Act as a consultant for suppliers, manage outreach cadence, document activity in Salesforce, collaborate with account teams, overcome objections, and meet campaign adoption and SLA targets while maintaining high customer satisfaction.

Contacts retailer-generated leads, investigates supplier environments, recommends solutions, drives agreements and adoption, and develops cross-selling and upselling opportunities. The role manages objections, communicates retailer program requirements, collaborates with account teams, maintains customer satisfaction, meets outreach timelines, provides program feedback, and documents sales activity and pipeline progress in Salesforce.

Own new-customer sales for suppliers with $0–$50M in revenue. Generate outbound pipeline through cold calling, email, social selling, and networking; manage the full sales cycle from prospecting through close; maintain a 90-day pipeline; meet ARR quotas; use Salesforce and AI tools; and collaborate with internal teams and partners to deliver value-based solutions.

Manage post-sale customer success for mid-market SaaS accounts by serving as a trusted adviser, developing success plans, driving adoption, monitoring performance, supporting renewals and revenue recovery, and identifying expansion and cross-selling opportunities. Build relationships with executive stakeholders across finance, operations, and supply chain teams, maintain expansion and renewal forecasts, conduct business reviews, and report progress to leadership.

Lead post-sales customer success for enterprise SaaS clients by aligning solutions with strategic goals, driving adoption, managing renewals and expansion opportunities, and maintaining customer relationships. Develop success plans, monitor account performance, support revenue recovery, forecast renewal and expansion pipelines, conduct executive engagement, and collaborate with finance, operations, and supply chain decision-makers.

Develop product strategy and 1–2 year roadmaps for revenue recovery products. Conduct market and customer research, define product requirements, align sales, customer success, UX, and engineering stakeholders, support product launches, and manage revenue growth, profitability, and retention outcomes.

The Community Account Executive manages retailer-directed supplier leads, especially complex and enterprise opportunities. Responsibilities include discovery, solution recommendation, relationship building, objection handling, sales-cycle execution, pipeline documentation, and coordinating business, technical, and third-party resources. The role uses Salesforce.com, Gong, and ZoomInfo while partnering with retail account teams to maximize immediate sales and future growth. It requires strong communication, sales judgment, collaboration, and understanding of retail supply-chain participants.

Provides customer support through phone, email, and chat by identifying issues, conducting root cause analysis, educating users, resolving moderate to complex problems, escalating when needed, and tracking interactions in a CRM. The role requires strong communication, technical process comprehension, organization, independent prioritization, teamwork, and availability for occasional evenings, weekends, and limited on-call shifts.

Build and lead SPS Commerce’s influencer, creator, and user-generated content marketing program. Responsibilities include developing strategy, identifying and managing creator relationships, negotiating partnerships, overseeing campaigns and deliverables, managing budgets and agencies, ensuring FTC compliance, producing content, and analyzing program performance. The role partners with social media, communications, product marketing, and talent marketing teams and may be hybrid in Minneapolis or fully remote.

Own the European product and go-to-market strategy for supply chain and e-invoicing solutions. Lead product roadmap, lifecycle, market analysis, customer research, pricing, positioning, localization, and GTM execution. Directly manage the e-invoicing product while influencing broader supply chain offerings. Collaborate with Sales, Customer Success, Product Marketing, Marketing, and Engineering to align stakeholders, define requirements, and achieve revenue and retention goals.

Leads security operations, including SOC performance, incident command, detection and response tooling, AI-agent oversight, MSP relationships, and 24x7 coverage. Manages cyber defense engineers, analysts, and an eight-person contractor SOC pod; develops SecOps roadmaps, oversees SIEM, EDR, and SOAR quality, coordinates major incidents, and partners on agentic security capabilities. Provides coaching, performance management, and career development while driving measurable security improvements.

Designs and maintains data models, AI solutions, marketing automation architectures, and governance frameworks that support segmentation, targeting, and go-to-market efficiency. Advises marketing teams on data-driven strategies, builds MCP servers and LLM-based solutions, develops innovation roadmaps, and partners cross-functionally on adoption. The role also mentors team members and requires production-quality Python, API development, marketing automation, analytics, and modern cloud deployment experience.

Own paid and organic digital marketing across search, social, display, SEO, AI answer engines, communities, and review platforms. Manage budgets, agencies, experimentation, conversion optimization, attribution, and pipeline performance. Build organic growth and AEO/GEO strategies, oversee technical SEO, and connect channel investment to qualified leads, pipeline, CAC, and payback. This senior individual contributor leads cross-functional teams and vendors without direct reports.

Owns the customer lifecycle for Revenue Recovery clients from onboarding through renewal. Responsibilities include customer education, product training, adoption guidance, account health monitoring, executive business reviews, retention and churn reduction, milestone management, and cross-functional issue resolution. The role builds long-term customer partnerships, increases product value and lifetime value, and supports strategic programs that improve satisfaction, adoption, and renewals.

The Account Executive will acquire and grow B2B customers through territory management, prospecting, cold outreach, networking, and lead follow-up. Responsibilities include managing sales pipelines, meeting ARR quotas, closing new business, upselling and cross-selling existing customers, documenting activity in Salesforce, and coordinating with sales engineering, implementation, and customer success teams. The role is fully remote in Germany and requires English and German fluency, with Polish preferred.

Own revenue growth across an existing portfolio of small and emerging market customers. Identify expansion opportunities, conduct outbound account engagement, cross-sell and upsell SaaS solutions, maintain an expansion pipeline, meet ARR quotas, and partner with account teams and Customer Success. The role requires Salesforce documentation, consultative selling, relationship building, and regular in-office presence in Minneapolis.

Manage a portfolio of 200+ CPG brand accounts, executing onboarding and success plans, monitoring account health and adoption metrics, identifying risks, and driving customer engagement and retention. The role includes adoption campaigns, customer insights, KPI reporting, renewal and expansion tracking, and contributing to go-to-market process improvements. Candidates should have customer-facing experience, SaaS familiarity, strong communication and organizational skills, and proficiency with CRM systems, spreadsheets, and AI tools.