Teams at SPS Commerce

Designs, deploys, and supports physical and virtual infrastructure for a SaaS platform. Responsibilities include administering VMware Cloud Foundation, Pure Storage, Rubrik backup systems, Windows and Linux hosts, data center hardware, cabling, rack power, networking, and infrastructure-as-code automation. The role also supports capacity planning, recovery testing, documentation, system improvements, development partnerships, and on-call operations at the Minneapolis data center.

Provides basic technical and product support to customers through multiple channels, resolves inquiries, troubleshoots system and data issues, performs account administration, documents interactions, and coordinates with internal teams. The role requires customer advocacy, clear communication, critical thinking, and collaboration while supporting supply chain products, automation, legacy solutions, and technical tools.

Leads strategic post-sale relationships for up to 15 enterprise and multiproduct accounts. The role drives customer adoption, onboarding, value realization, renewals, change management, issue resolution, and executive engagement. It coordinates internal teams, ensures contractual delivery, provides product feedback, advocates best practices, and guides account teams through influence and informal coaching. Success requires strong account management, negotiation, communication, planning, project management, strategic analysis, and knowledge of supply chain commerce products.