Jobs at SpikeIT Global Solutions, Inc.

Provides first-response help desk support, logs and troubleshoots user issues, supports business applications, documents resolutions, follows up with end users, and assists with site support and project assignments. Requires knowledge of Microsoft Windows, Windows Server, Active Directory, Office 365, and Microsoft Office applications, along with strong communication and organizational skills.

Support Oracle Fusion Cloud HCM implementation focused on Payroll and Absence Management. Responsibilities include requirements gathering, module configuration, integrations, data conversion, reconciliation, testing, reporting, troubleshooting, documentation, training, and post-go-live support. The role requires strong Oracle HCM Cloud expertise, payroll and absence processing knowledge, compliance understanding, and experience with Oracle reporting and integration tools.

Lead the transition of Verizon Carrier Services billing and invoicing processes to the T1776 Contract framework. Coordinate internal teams, Verizon, finance, procurement, and contract management stakeholders; analyze current workflows; define future-state processes; manage timelines, risks, mitigation plans, and communications; and validate invoice accuracy, rate structures, and contractual compliance throughout the migration.

Provide Level 1 and Level 2 desktop support onsite through phone, email, and remote tools. Troubleshoot hardware, software, network, and printer issues; manage tickets and assets; coordinate vendors; and deliver strong customer service. The role requires Tuesday-to-Saturday onsite availability, including certain holidays, as part of a 24/7 support team. Experience with Active Directory, Office 365, DHCP, DNS, LAN/WAN, and support systems is required.