Teams at SpikeIT Global Solutions, Inc.

Support a 24x7 NOC by designing, implementing, and maintaining SolarWinds monitoring (NPM, NTA, NCM, IPAM), integrating with ServiceNow, building dashboards/reports in Power BI using SolarWinds SQL, automating alerts and tasks, troubleshooting complex network/infra/application issues, and maintaining runbooks per ITIL.

Lead and mature enterprise-wide Disaster Recovery and IT Resiliency program. Develop and maintain DR plans across mainframe, servers, virtualization, cloud, SAN, network and replication technologies. Plan and execute full and component DR tests, manage vendors and hot-site readiness, document test results, track remediation, report DR posture and drive continuous improvement and compliance.

Monitor and maintain network infrastructure using NMS (SolarWinds), respond to alerts and incidents, diagnose and troubleshoot routers/switches, create and track incident tickets, escalate to engineering, mentor L1/L2 analysts, follow NOC SOPs and runbooks, isolate NJ Transit network outages to minimize MTTR, and work alternate shifts as needed.