Jobs at Southwest Airlines

Supports cybersecurity operations focused on identity and privileged access management. Responsibilities include monitoring security events, assisting with incident response, threat intelligence, vulnerability assessments, security-tool maintenance, compliance, documentation, policy enforcement, and cybersecurity awareness. The role supports account discovery and onboarding, password management, access troubleshooting, and PAM operations using tools such as CyberArk, Idira, and SphereBoard. It is remote, requires U.S. work authorization without sponsorship, and may require travel.

Leads vision, strategy, roadmap, backlog, and delivery for AI-enabled digital products supporting supply chain, material stores, inventory, reliability, and maintenance operations. Partners with business, engineering, data, and architecture teams to define requirements, improve data strategy, drive Agile delivery, validate solutions, and measure business outcomes. Mentors Product Owners and Scrum Masters while advancing AI adoption, engineering excellence, and cross-functional product development.

Leads Southwest’s MarTech DevOps and Content Supply Chain technology ecosystem. Owns architecture, engineering delivery, integrations, digital asset management, content workflows, and content delivery across Adobe platforms. Guides onshore and offshore teams, drives modernization toward automated API-first and content-as-a-service capabilities, and partners with Marketing, Digital, and Technology stakeholders to deliver governed, scalable digital experiences.

Build and maintain Adobe Workfront configurations, request queues, workflows, and Fusion automations supporting marketing and digital operations. Develop, test, troubleshoot, document, and support integrations across Workfront, AEM, DAM, AWS, CRM, finance, data, and connected services. Analyze dependencies and failure points, resolve production issues, collaborate with senior engineers and cross-functional teams, work in an agile environment, and mentor junior team members.

Develop and support Southwest’s mission-critical Ops Suite software for aircraft assignments, flight times, and irregular operations. Design, test, document, deploy, and maintain high-quality cloud-based applications in an Agile environment. Resolve production issues, collaborate with engineers and operational stakeholders, communicate technical solutions, mentor junior team members, and improve system stability, availability, and capabilities.

Defines domain-focused solutions and technical strategies for large-scale airline products. Partners with business stakeholders and technology teams to translate goals into scalable architectures, evaluate build-versus-buy options, manage technical risks, and establish roadmaps. Designs, builds, refactors, and operates distributed systems across on-premises and cloud environments while promoting technology standards. Also contributes through hiring, coaching, mentoring, technology research, and improving organizational technical capabilities.

Develops and executes executive communication strategies for the CEO and other leaders. Responsibilities include shaping narrative pillars, preparing speeches and talking points, advising executives during routine and crisis situations, coordinating internal and external communications, evaluating engagement metrics and sentiment, and mentoring communication team members. The role is based at Southwest Airlines’ Dallas headquarters and requires U.S. work authorization, flexibility outside standard hours, and work travel as needed.

Leads Southwest Airlines’ external communications, media relations, executive messaging, crisis communications, press events, and reputation management. Serves as a company spokesperson, advises leaders, develops public-facing content, monitors media sentiment, manages emergency communications, and builds relationships with media and other stakeholders. The role requires ongoing 24/7 on-call availability during assigned periods and is based at the Dallas headquarters.

Leads distributed engineering teams delivering scalable CMS, Adobe, cloud, integration, and DevOps capabilities for an enterprise content supply chain. Responsibilities include architecture, hands-on software development, API and microservices design, AWS engineering, Python automation, CI/CD, infrastructure as code, observability, testing, deployment, production reliability, technical decision-making, and mentoring. The role partners with product, architecture, security, QA, and platform stakeholders while coordinating technical delivery across US and India teams.

Leads community engagement strategy and programs that strengthen Southwest Airlines’ reputation and relationships with communities. Collaborates across departments, identifies outreach opportunities, manages programs and events, facilitates cross-functional initiatives, researches innovative engagement approaches, and develops compelling internal and external stories. The role requires advanced experience in corporate social responsibility, philanthropy, or community outreach, along with strategic planning, communication, coordination, and problem-solving skills. This is an on-site Dallas headquarters position requiring travel, nights, and weekends.

Cleans, washes, and polishes aircraft interiors, exteriors, parts, equipment, shops, and hangars. Replaces aircraft seat covers and aisle rugs, operates vehicles and equipment, follows FAA and company safety procedures, and maintains work areas. The role requires working around aircraft, noise, weather, heights, confined spaces, rotating shifts, holidays, overtime, and lifting up to 50 pounds.

Build and support cloud-native APIs, microservices, event-driven integrations, and automated delivery pipelines connecting AWS, Adobe, CMS, MarTech, and enterprise platforms. Responsibilities include software design, coding, testing, documentation, production troubleshooting, agile delivery, system integration, and collaboration with cross-functional teams. The role also involves mentoring junior engineers and supporting content authoring, asset management, workflow orchestration, campaign execution, and customer-experience applications.

Designs, develops, tests, and maintains production-grade AWS cloud software and observability solutions. Leads technical direction and feature roadmaps, builds CI/CD and infrastructure-as-code capabilities, integrates AI-enabled workflows, and works with telemetry, monitoring, and root-cause analysis technologies. Provides technical leadership, evaluates requirements and solutions, mentors engineers, improves software practices, and helps prevent and resolve production issues.

Design, build, and operate reliable cloud-native systems supporting Southwest’s agentic AI initiatives. Develop AI workflows, microservices, APIs, integrations, and production services; lead technical direction and feature roadmaps; ensure code quality, testing, observability, security, and operational readiness; prevent and resolve production issues; collaborate with product and AI teams; and mentor software engineers.

Analyze customer demand, market performance, competitive activity, forecasts, pricing, and inventory to identify revenue opportunities across assigned airline markets. Develop and communicate recommendations, adjust pricing and inventory positions, investigate forecasting outliers, and support revenue optimization during holidays and special events. The role requires strong quantitative analysis, Excel proficiency, collaboration, prioritization, and decision-making in an on-site Dallas environment.

Leads architecture, development, automation, and operations for AWS cloud infrastructure, CI/CD pipelines, DevOps tooling, and secure software delivery platforms. Establishes technical standards, governance, quality gates, supply-chain security, observability, high availability, and disaster recovery practices. Mentors engineers, evaluates cloud technologies, consults with stakeholders, supports testing and implementation, and develops reusable infrastructure-as-code and containerized solutions using AWS, Docker, Kubernetes or ECS, Terraform, and CloudFormation.

Leads emerging technology experiments from opportunity development through execution, evaluation, and closeout. Partners with business teams, technology groups, startups, and stakeholders to define objectives, success measures, governance, and testing plans. Evaluates feasibility, value, risks, dependencies, and tradeoffs, translating findings into recommendations for technology investment decisions. Improves experimentation frameworks, tools, and processes while mentoring others and managing complex technology workstreams.

Lead L2/L3 engineering and SRE practices for enterprise AI/agentic platforms. Ensure production reliability, performance, automation, and model retraining; mentor team, drive deployments, and reduce incidents through durable improvements.

Designs and governs enterprise application architecture for MarTech, CMS, DAM, and digital-experience platforms. Defines AWS cloud architectures, integration patterns, security standards, roadmaps, reference architectures, and nonfunctional requirements. Partners with Marketing, Product, Security, Engineering, Platform, and Adobe stakeholders; leads design reviews, modernization, incident recovery, technical-debt management, and governance. Provides technical guidance to distributed US and India teams while balancing scalability, resilience, compliance, performance, maintainability, and cost.

Supports Analytics and AI initiatives by gathering business requirements, developing Tableau dashboards, SQL datasets, KPI scorecards, and Python-based analytical solutions. Performs data validation, reconciliation, quality assurance, and business process analysis while communicating insights to technical and non-technical stakeholders. Collaborates with product owners, data engineers, AI engineers, and business teams in Agile delivery environments. Maintains analytical documentation, data dictionaries, reporting standards, and business intelligence solutions.