Jobs at Southwest Airlines

Leads Southwest Airlines’ Revenue Accounting function, overseeing financial close, reporting, revenue recognition, SOX compliance, controls, systems, audits, and process improvements. Provides strategic guidance on GAAP and SEC requirements, detects unusual transactions, supports executive decision-making, and develops high-performing accounting teams. Requires a CPA, accounting or finance degree, leadership experience, and advanced expertise in revenue accounting, ASC 606, financial reporting, and accounting policy.

Supports revenue accounting and settlement operations by analyzing financial, payment, ticketing, cargo, and customer data. Reconciles information across systems, records accounting entries, supports financial close, identifies anomalies, resolves disputes, and investigates system issues. The role validates testing, documents processes, develops reporting, recommends controls, and partners with internal stakeholders and external vendors to ensure accurate and timely settlements.

Develops mathematical optimization models and software solutions for airline operational challenges. Collaborates with operations, technology, and business teams to translate requirements into models, implement solution strategies, test applications, document work, calibrate models, and support production applications. The role focuses on crew planning, scheduling, training, ground operations, and network operations while improving decision-making and operational efficiency.

Provides administrative and financial support for an airport station, including document filing, phone and mail processing, expense reconciliation, cash handling, procurement, badge and pass administration, records maintenance, reporting, meeting coordination, and confidential information management. Supports Ground Operations leaders and cross-departmental projects while resolving questions, organizing schedules and supplies, and maintaining accurate station records.

Supervises airport provisioning operations, coaching employees and ensuring aircraft are stocked, serviced, and ready for departure. Manages inventory, supply procurement, equipment availability, staffing, shift bids, payroll, attendance, training compliance, safety, labor agreements, and operational performance. Coordinates with station departments and non-provisioning locations to support on-time performance, regulatory compliance, and customer satisfaction. Work includes variable shifts, outdoor conditions, physical activity, and lifting up to 70 pounds.

Provides administrative and financial support for an airport station, including clerical tasks, reconciliations, expense reports, supply procurement, records management, badge and parking administration, communications, scheduling, reporting, and meeting coordination. Supports Ground Operations leaders and cross-departmental initiatives while maintaining confidential information, resolving issues, and ensuring accurate, timely completion of station processes.

Leads Southwest’s revenue management and pricing strategy, overseeing 3–6 analysts and optimizing network revenue performance. Develops forecasting models, analyzes pricing trends and business drivers, delivers financial insights, and communicates recommendations to commercial and executive leaders. Partners cross-functionally on revenue and cost initiatives, maintains reporting and data integrity, monitors results, and coaches team members. The role is fully onsite at Southwest’s Dallas headquarters.

Leads revenue management and pricing strategies across Southwest Airlines’ network. Performs deep-dive revenue and performance analysis, develops commercial recommendations, supports strategic and cross-functional initiatives, presents business cases and roadmaps, and mentors peers. The role requires advanced analytical, economic, statistical, communication, and problem-solving skills, along with expertise in Excel, SQL, and data visualization tools.

Leads an enterprise Agent Ops Enablement organization responsible for AI platform engineering, observability, evaluations, autonomous recommendations, and operational excellence. Manages cross-functional Product, Software Engineering, and Data Engineering teams while shaping platform strategy and delivering scalable cloud-native solutions on AWS. The role requires strong expertise in AI/ML platforms, agentic and generative AI, RAG architectures, distributed systems, APIs, and 24x7 production operations, along with people leadership, stakeholder management, and enterprise technology delivery.

Design, develop, test, document, and maintain software and APIs using Python, AWS, SQL, and AI/ML technologies. Build AI-enabled AgentOps capabilities for monitoring, evaluation, recommendations, integrations, and observability. Collaborate with cross-functional teams in an agile environment, troubleshoot production issues, apply DevOps and testing practices, document systems, and mentor junior engineers.

Designs and supports enterprise-scale data engineering and analytics solutions using SQL, Python, AWS, ETL/ELT, data lakes, and streaming technologies. Builds scalable ingestion and processing pipelines, analytical datasets, automated testing, governance, observability, and CI/CD processes. Partners with Product, AI, Operations, Engineering, Design, and executive stakeholders to resolve data issues and improve platform reliability. The role supports telemetry ingestion, evaluation datasets, AI-related analytics, and future autonomous operations.

Leads technical direction and development of large-scale cloud systems, including APIs, microservices, distributed applications, telemetry platforms, evaluation systems, recommendation engines, and observability capabilities. Designs, tests, deploys, and supports reliable software while applying AWS, AI/ML, DevOps, and observability practices. Partners with product teams and customers, mentors engineers, evaluates technologies, and drives engineering excellence, operational ownership, and continuous improvement.

Leads development teams in designing, building, testing, deploying, and operating reliable cloud-native software. Owns platform architecture for telemetry, observability, evaluations, and Agentic AI recommendations. Provides technical direction for Python backend systems, AWS services, distributed architectures, security, scalability, CI/CD, DevSecOps, and performance. Mentors engineers, governs architecture and engineering standards, manages technical debt, and communicates priorities and tradeoffs to stakeholders and leadership.

Analyzes airline schedules and operational data to identify potential irregular operations disruptions. Develops what-if models, analytical tools, dashboards, and data-driven recommendations for Network Operations Control and disruption teams. Collaborates with planning and cross-functional stakeholders, supports data quality and process development, documents analyses, and communicates insights and limitations. Requires flexibility to work extended hours and varying shifts based on operational needs.

Leads global HR Operations across administration, payroll, benefits, leave, screening, records, case management, compliance, risk controls, vendors, and employee lifecycle processes. Builds and develops HR operations teams, partners with HR centers of excellence and Legal, manages process standards and metrics, oversees HR systems roadmaps, and drives technology-enabled process improvement, audit readiness, and employee experience modernization.

Leads global total rewards strategy, including compensation benchmarking, benefits and wellbeing programs, annual pay reviews, recognition, pay equity audits, budgeting, vendor management, and HRIS data governance. Advises HR and business leaders, supports recruiting compensation practices, develops rewards tools and communications, and manages program implementation across non-contract roles.

Serves as a strategic Human Resources partner for technology departments, advising leaders on people strategy, organizational design, workforce planning, employee relations, talent development, performance, and lifecycle programs. Analyzes workforce data, supports reorganizations, coaches leaders, manages investigations, and partners with HR centers of excellence to align talent initiatives with business objectives and labor requirements.

Build and support cloud-native APIs, microservices, event-driven integrations, and automated delivery pipelines connecting AWS, Adobe, CMS, MarTech, and enterprise platforms. Responsibilities include software design, coding, testing, documentation, production troubleshooting, agile delivery, system integration, and collaboration with cross-functional teams. The role also involves mentoring junior engineers and supporting content authoring, asset management, workflow orchestration, campaign execution, and customer-experience applications.

Leads architecture, development, automation, and operations for AWS cloud infrastructure, CI/CD pipelines, DevOps tooling, and secure software delivery platforms. Establishes technical standards, governance, quality gates, supply-chain security, observability, high availability, and disaster recovery practices. Mentors engineers, evaluates cloud technologies, consults with stakeholders, supports testing and implementation, and develops reusable infrastructure-as-code and containerized solutions using AWS, Docker, Kubernetes or ECS, Terraform, and CloudFormation.

Lead L2/L3 engineering and SRE practices for enterprise AI/agentic platforms. Ensure production reliability, performance, automation, and model retraining; mentor team, drive deployments, and reduce incidents through durable improvements.