Teams at Southwest Airlines

Support and evolve Southwest's Ping-based identity infrastructure in AWS. Design, implement, and operate cloud infrastructure and CI/CD automation, improve resiliency, perform testing, disaster recovery, cost optimization, and consult with stakeholders. Mentor team members and participate in system acceptance and upgrades to ensure secure authentication and SSO service reliability.

The Product Owner collaborates with stakeholders to define product vision and backlog, driving AI-enabled solutions in an Agile environment.

Lead employee development strategy and manage learning programs end-to-end, embedding AI literacy across offerings. Design/deliver curriculum, manage budgets, partners, participant experience, evaluations, logistics, and medium-to-large program projects to align learning with business needs.