Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
About Us
At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.
If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travellers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.
Job Summary
Design, write program code, test, document, and implement functionally appropriate, technically sound, and well-integrated application systems in accordance with Customer requirements, organizational methodologies, and standards. Respond to production problems and implement immediate resolution efforts across technology areas.
As a Software Engineer - API / MarTech, you’ll build production-grade cloud applications and integrations at the heart of the enterprise Content Supply Chain, connecting AWS, Adobe, CMS, and enterprise platforms.
You’ll develop APIs, event-driven integrations, microservices, and automated delivery pipelines that support content authoring, asset management, workflow orchestration, campaign execution, and customer experiences. You’ll work with senior engineers and architects while growing hands-on depth across Adobe, AWS, CMS, CI/CD, observability, and DevOps.
Responsibilities
Apply knowledge and skills of software development and testing effectively to solve a range of problems
Work alongside other engineers on the team to elevate technology and consistently apply best practices
Collaborate closely with customers and cross-functional departments to communicate project statuses and proposals
Document each aspect of a system or application as a reference for future upgrades and maintenance
Determine and assess the needs of the user and then create software to meet the requirements
Identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills
Work in an agile environment to deliver high-quality software
Prepare and install solutions by determining and designing system specifications, standards, and programming
Mentor junior members on the team
Improve and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practice
May perform other job duties as directed by Employee's Leaders
Build, test, and support cloud-native APIs and services connecting content authoring, asset management, workflow orchestration, campaign, and customer-experience applications.
Implement REST and GraphQL APIs, event-driven integrations, and microservices connecting AEM, Workfront, Fusion, DAM, campaign platforms, ecommerce, and enterprise systems.
Knowledge, Skills and Abilities
Intermediate knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience
Ability to demonstrate consistent knowledge application, skills of software development, and testing to solve a range of problems
Intermediate knowledge of at least one required programming language
Ability to partner, communicate, and negotiate with various Technology or partner Teams
Ability to analyse and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
Ability to mentor others to do the same
Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences
Build, test, and support cloud-native APIs and services connecting content authoring, asset management, workflow orchestration, campaign, and customer-experience applications.
AWS application development - 3–5+ years building, testing, and supporting cloud-native APIs and services.
API and integration development - 3–5+ years implementing REST/GraphQL APIs, event-driven integrations, and microservices across enterprise platforms.
Automated delivery and DevOps - 3–5+ years using Git, CI/CD, infrastructure as code, testing, and observability to release APIs and integrations.
Production support and troubleshooting - 3–5+ years diagnosing failures across APIs, event flows, CMS publishing, DAM assets, workflow platforms, and AWS services.
Education
Required: Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Experience
Required: Intermediate-level experience, fully functioning broad knowledge in software engineering
2-5 years of relevant work-related experience
Required: 3-5+ of progressive professional experience aligned to the role, with relevant experience in enterprise MarTech, cloud, CMS, API, or digital-platform engineering.
3–5+ years of software engineering experience building APIs, cloud services, integrations, and production applications.
Experience working with AWS services and enterprise application integrations.
Experience with REST/GraphQL, microservices, event-driven integrations, CI/CD, automated testing, and observability.
Other Qualifications
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- Bachelor's degree in Computer Science, Engineering, Information Systems, a related field, or equivalent formal training
- 2-5 years of relevant work-related experience
- 3-5+ years of progressive professional experience aligned to the role
- 3-5+ years of software engineering experience building APIs, cloud services, integrations, and production applications
- 3-5+ years building, testing, and supporting cloud-native APIs and services with AWS
- 3-5+ years implementing REST or GraphQL APIs, event-driven integrations, and microservices
- 3-5+ years using Git, CI/CD, infrastructure as code, testing, and observability
- Experience diagnosing failures across APIs, event flows, CMS publishing, DAM assets, workflow platforms, and AWS services
- Experience with AWS services and enterprise application integrations
- Experience with REST/GraphQL, microservices, event-driven integrations, CI/CD, automated testing, and observability
- Intermediate knowledge of at least one programming language
- Ability to work extended hours as needed
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
