Jobs at Software Estratégico

Lead application security for an autonomous AI agent platform. Responsibilities include threat modeling, security reviews, vulnerability identification, secure SDLC integration, and defining controls for prompt injection, tool misuse, secrets management, authorization, auditability, and AI-specific attack vectors. The role partners with Engineering, Product, and Platform teams to validate security posture and prepare the platform for internal and external security reviews.

Supervise daily IT helpdesk and MSP support operations, coach support teams, manage SLAs and KPIs, oversee ticket escalations, coordinate workforce coverage, conduct quality audits, and drive customer satisfaction and operational improvement. The role also handles performance reviews, reporting, corrective action plans, and client-facing service issues.

Designs and maintains batch and event-driven data pipelines connecting IBM DB2, enterprise applications, ERP systems, and AWS. Optimizes DB2 queries, stored procedures, indexes, and extraction processes; develops ETL/ELT integrations; implements validation and reconciliation controls; monitors production pipelines; troubleshoots incidents; and supports legacy-to-cloud data modernization. Collaborates with engineering, architecture, product, and operations teams.

Performs manual, regression, functional, and software release testing for PEO payroll solutions. Validates payroll calculations, tax rates, deductions, benefits, workflows, and compliance with U.S. federal, state, and local regulations. Designs and maintains test cases, manages test data, reports defects, supports root cause analysis, and participates in Agile SDLC activities. Collaborates with Product, Development, Payroll, Compliance, and automation teams to identify risks and improve testing coverage.

Develop and optimize WordPress websites and full-stack web applications, focusing on performance, user experience, accessibility, SEO, and lead-generation conversions. Build landing pages using HTML5, CSS3, Bootstrap, JavaScript, and WordPress page builders. Integrate databases, servers, hosting platforms, APIs, Salesforce, Zapier, and CallRail, while leveraging modern JavaScript frameworks when appropriate.

Provides Tier 1 IT support through phone, chat, and email; manages tickets, resolves basic technical issues, performs password resets, troubleshoots Windows computers and peripherals, documents solutions, and escalates complex incidents. Supports user accounts, knowledge-base resources, and IT projects while delivering strong customer service.

Provide Level 2 technical support for Mac/macOS devices, Google Workspace or Microsoft 365, SaaS applications, networks, security tools, and client environments. Responsibilities include troubleshooting escalated incidents, administering accounts and devices, supporting MDM and onboarding, resolving VPN and firewall issues, responding to security alerts, documenting procedures, and managing tickets. The role emphasizes independent problem-solving, MSP experience, proactive client communication, and excellent customer service for remote and hybrid workforces.

Monitor, diagnose, and resolve customer IT infrastructure issues across servers, networks, Microsoft 365, SonicWall appliances, virtualization, backups, cloud, and on-premises environments. Provide customer support, assist Tier 1 engineers, perform root cause analysis, respond to alerts, document incidents, escalate complex issues, and support SLA performance.

Design and deliver scalable full-stack AI solutions using Python, JavaScript, and React. Orchestrate AI coding agents, review and refactor generated code, build LLM and RAG integrations, supervise data pipelines, and establish testing and CI/CD practices. The role includes architecture, security, cloud and database work, mentoring developers, and progressing toward technical leadership.

Performs manual quality assurance for web, mobile, and back-end applications. Creates and executes test plans, cases, and scenarios; conducts regression, smoke, exploratory, usability, risk-based, API, cross-browser, cross-device, and cross-platform testing. Validates data using SQL, analyzes defects, documents reproduction steps and evidence, and collaborates with Development and Product teams. Applies AI tools and prompt engineering to QA processes.

Provides Tier 3 IT support and NOC engineering, serving as an escalation point for complex network and infrastructure incidents. Configures and troubleshoots routers, switches, firewalls, wireless controllers, VPNs, and connectivity services. Monitors infrastructure, performs traffic analysis and root cause analysis, coordinates with technicians and vendors, manages SLAs, and supports incident response using enterprise networking, Microsoft, monitoring, automation, and security tools.

Administer and optimize Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ. Provide end-user support and training, troubleshoot issues, configure Salesforce Flow automations, manage data quality, and develop reports, dashboards, and KPIs. Gather business requirements, document configurations, and collaborate with cross-functional teams on enhancements and third-party integrations. Maintain platform best practices and continuously improve Salesforce-driven business processes.

Provides Tier 1 IT support through phone, chat, and email; manages tickets, resolves basic technical issues, performs password resets, troubleshoots Windows devices and peripherals, documents solutions, guides users through self-service resources, and escalates complex incidents to higher-level teams.

Design, build, and maintain core eDiscovery software using .NET/C# and PostgreSQL in Azure. Own features from design through production, write automated tests, debug live incidents, and support scalable systems. Use AI development tools daily for coding, testing, review, and debugging while validating generated code. Contribute to technical design and code reviews, mentor junior engineers, and uphold strong engineering and communication standards.

Leads a software engineering team building core eDiscovery software while owning people leadership and delivery. Plans work with Product, manages timelines, removes blockers, and maintains engineering quality through design and code reviews. Coaches engineers, manages performance, uses delivery metrics, and establishes standards for responsible AI-assisted development and verification of AI-generated code. Requires strong knowledge of scalable software systems, modern engineering practices, and effective communication.

Design and maintain scalable microservices and backend infrastructure using Java, Kotlin, and Node.js, while contributing to React applications. Lead architecture and technical discussions involving APIs, cloud infrastructure, networking, security, authentication, and identity management. Collaborate with DevOps, Product, and Engineering teams while working with Docker, Kubernetes, Linux, relational databases, and cloud platforms. Independently make architectural and design decisions in a secure digital identity and credential verification environment.

Design, build, and maintain core eDiscovery software using .NET/C# and PostgreSQL in Azure. Own features from design through production, develop automated tests, debug live incidents, and support production systems. Use AI development tools daily for coding, testing, review, and debugging while validating generated code. Contribute to technical design and code reviews, mentor junior engineers, and promote strong engineering, communication, teamwork, and accountability standards.

Conduct manual end-to-end, functional, exploratory, and regression testing for web applications. Create and maintain test cases, document and track defects, verify fixes, and perform cross-browser and multi-device testing. Use browser developer tools to capture errors, collaborate with Product and Engineering teams during Agile sprints, support release readiness, and improve testing and defect-tracking processes.

Manage UCaaS and CCaaS implementation projects for clients, including project plans, schedules, budgets, documentation, status reporting, risks, issues, and deliverables. Develop UAT plans and go-live checklists, document processes and organizational structures, support presentations, and analyze operational and financial data to demonstrate solution impact. The role also requires client collaboration, accurate call documentation, and familiarity with contact center operations and related platforms.

Provides remote technical support through tickets, calls, and written communication. Troubleshoots software, application, database, integration, and user issues; prioritizes requests according to urgency and SLAs; supports Microsoft Outlook, C#, and Microsoft SQL Server troubleshooting; documents incidents and resolutions; escalates complex issues; assists with onboarding and implementation; and communicates technical solutions clearly to customers.