Jobs at Software Estratégico

As an IT Support Specialist, you will provide Level 1 and 2 support, manage IT operations including Microsoft 365, troubleshoot tech issues, and ensure security in a fast-paced environment.

Administer and optimize Atlassian Cloud (Jira, Confluence, JSM); design workflows, automations, and integrations; manage users, permissions, SSO and marketplace apps; troubleshoot platform issues; produce documentation, training, and governance to support enterprise ITSM and collaboration processes.

Lead and mentor Agile development teams to design, architect, and implement scalable, secure Azure-based web applications, APIs, and integrations. Drive technical decisions, ensure code quality and performance, support Power Platform solutions, and collaborate with stakeholders on requirements and planning.

The Laserfiche Process Automation Specialist/Developer designs and maintains automated workflows and eForms on the Laserfiche platform, collaborating with business units to optimize operations and ensure compliance with security standards.

Lead scope definition, backlog prioritization, and MVP delivery for an AI agent platform. Translate requirements into roadmaps and user stories, write testable acceptance criteria, manage stakeholders and executive alignment, enforce scope discipline, define AI agent quality metrics, and coordinate SMEs, engineering, and design to deliver incremental releases.

The Product Support Specialist supports software products by troubleshooting issues, performing QA testing, monitoring product health, and collaborating across teams for product stability and improvement.

Lead administration and optimization of multiple Salesforce orgs, design scalable data models and security, build Flows/validation rules/reports/dashboards, manage integrations and Marketing Cloud campaigns, translate business needs into solutions, and mentor junior admins.

Manage and optimize the SharePoint Online environment, develop workflows, integrate systems, troubleshoot issues, and translate business needs into technical solutions.

Lead design and evolution of a large-scale distributed backend platform. Build and optimize microservices, APIs, and event-driven data workflows on cloud infrastructure. Drive architectural decisions, ensure scalability, availability, security, and observability; integrate AI/ML capabilities; mentor engineers; and lead incident response and continuous platform improvements.

Manage and optimize Atlassian Cloud (Jira, Confluence, JSM): configure projects, workflows, permissions, automations, integrations (Okta, Azure AD), support users, monitor performance, maintain apps, produce documentation, and lead governance and improvements.

Founding senior full‑stack engineer building a greenfield, mobile‑first platform for technician workflows. Own frontends, backends, data models, integrations, AI features, and deployment. Deliver AI‑powered checklists, diagnostic summaries, billing/compliance tools, and durable mobile UIs integrated with vehicle APIs and shop systems.

Technical Support Agents provide customer support, resolve technical issues, educate clients on product usage, and communicate with the Engineering team for escalations. They need to adapt to evolving tech environments.

Design and implement end-to-end product features across frontend, backend, APIs, and workflow systems. Collaborate with cross-functional teams, improve performance and reliability, participate in code reviews and incident resolution. Provide architectural leadership and mentor engineers at the principal level.

The role involves leading technical teams and delivery operations, translating executive vision into scalable systems, and managing product execution within agile technology environments.

Build responsive, production-ready UIs and reusable component libraries. Develop dashboards, forms, and internal tools; translate wireframes into accessible, performant, and visually consistent interfaces while collaborating with product, design, and engineering teams and debugging cross-browser issues.

Perform exploratory data analysis, investigate data quality and root causes, apply statistical methods to validate hypotheses, build repeatable data workflows, query and transform data with SQL and Python/R, and present actionable insights to stakeholders to support compliance-related business decisions.

Design, develop, and maintain scalable full-stack applications using C#, ASP.NET, React, and relational databases. Lead technical projects, mentor engineers, perform code reviews, design architectures, optimize SQL and application performance, and integrate RESTful APIs and external services.

Collect, clean, validate, and analyze data from multiple sources; build and maintain dashboards, KPIs, and executive reports; automate ETL and reporting with Python and SQL; create visualizations in Power BI/Tableau/Looker; design data models; ensure data quality and consistency; support operational, workforce, and financial analytics; document methodologies and collaborate with stakeholders to deliver actionable insights.

Provide Tier 1 IT support as the first point of contact via phone, chat, and email. Create and track tickets, troubleshoot Windows PCs, mobile devices, printers, and phones, perform password resets, maintain knowledge base articles, escalate complex incidents to higher-level teams, and assist with IT projects and training.

Lead Dynamics 365 Sales engagements from pre-sales through implementation: consult on sales and customer engagement processes, gather requirements, define solution scope and roadmap, lead project teams, manage scope/schedule/budget, oversee deployment/integration/testing/adoption, establish support/governance, coordinate global teams, and serve as escalation point for critical issues.