TIER 3 IT SUPPORT & NOC ENGINEER
We are looking for a Tier 3 IT Support & NOC Engineer with advanced experience in Network Operations, troubleshooting, infrastructure monitoring, and critical incident resolution, capable of serving as an escalation point for Tier 1 and Tier 2 support teams.
RequisitosMain Requirements
✓ 2+ years of experience in Network Operations / NOC
✓ Hands-on experience configuring routers, switches, firewalls, and wireless controllers
✓ Strong troubleshooting skills in routing, switching, and network connectivity
✓ Experience with network monitoring and traffic analysis tools
✓ Ability to perform Root Cause Analysis (RCA)
✓ Experience coordinating escalations with technicians, vendors, and other technical teams
✓ Strong English skills for technical communication and incident management
Highly valued: Experience working in MSP environments, mult
Skills Required
- 2+ years of experience in Network Operations or NOC
- Experience resolving complex incidents as Tier 3 or advanced escalation support
- Hands-on experience configuring routers, switches, firewalls, and wireless controllers
- Strong troubleshooting skills in routing, switching, and network connectivity
- Experience with network monitoring and traffic analysis tools
- Ability to perform Root Cause Analysis
- Experience coordinating escalations with technicians, vendors, and technical teams
- Strong English skills for technical communication and incident management
- Experience working in MSP environments
What We Do
The company provides automation and process optimization, UX innovation, software designing and testing, big data, artificial intelligence, and machine learning. They are involved in the development of computer systems and IT consulting.
