Jobs at Softgic

Lead application security for an autonomous AI agent platform. Perform threat modeling, security reviews, vulnerability identification, and control definition throughout the software development lifecycle. Address AI-specific risks including prompt injection, tool misuse, jailbreaks, secrets exposure, authorization weaknesses, and auditability. Collaborate with Engineering, Product, and Platform teams to validate security posture and prepare the platform for internal and external security reviews.

Leads daily IT helpdesk and MSP support operations, supervising teams, managing SLAs, KPIs, ticket queues, escalations, workforce coverage, quality audits, coaching, and customer satisfaction. The role monitors productivity and service performance, implements corrective actions, coordinates schedules, supports incident resolution, and reports operational results to management while ensuring SOP compliance and service continuity.

Designs and maintains batch and event-driven data pipelines integrating IBM DB2, enterprise applications, ERP systems, payroll platforms, and AWS. Responsibilities include DB2 query and performance optimization, ETL/ELT development, data validation, reconciliation, monitoring, incident troubleshooting, data architecture, and legacy-to-cloud modernization. Collaborates with engineering, architecture, product, and operations teams.

Performs manual, regression, functional, and compliance testing for U.S. payroll software in PEO environments. Validates payroll calculations, taxes, benefits, deductions, employee data, workflows, and regulatory requirements. Designs and maintains test cases, executes test scenarios, documents defects, supports root cause analysis, and communicates risks across Product, Development, Payroll, and Compliance teams. Participates in Agile SDLC activities and collaborates with automation engineers to identify automation opportunities.

Develop and optimize full-stack WordPress websites focused on performance, user experience, SEO, accessibility, and conversion generation. Build lead-generation landing pages, integrate APIs and third-party tools, and work with databases, servers, hosting, page builders, and modern JavaScript frameworks. The role requires strong HTML, CSS, Bootstrap, JavaScript, WordPress, and website optimization expertise.

Provides Tier 1 IT support through phone, chat, and email; manages tickets, resolves basic technical issues, performs password resets, troubleshoots Windows devices and peripherals, documents solutions, guides users through knowledge resources, and escalates complex incidents to higher-level teams.

Provides Tier 2 technical support for Mac/macOS devices, Google Workspace or Microsoft 365, SaaS applications, networks, and cybersecurity tools. Responsibilities include incident troubleshooting and documentation, account provisioning, MDM and device enrollment, VPN and firewall support, endpoint security, backup testing, ticket management, client onboarding, and proactive communication. The role requires substantial MSP experience, strong client-facing communication, independent problem-solving, and the ability to support multiple remote or hybrid client environments.

Provide remote NOC and infrastructure support for customer IT environments. Monitor alerts, troubleshoot servers, endpoints, networks, Microsoft 365, SonicWall appliances, virtualization, backups, and cloud or on-premises systems. Perform root cause analysis, document incidents, support Tier 1 engineers, escalate complex issues, and meet SLA and service-performance targets.

Build scalable full-stack AI solutions with Python, JavaScript, and React; orchestrate AI coding agents; review AI-generated code; develop LLM and RAG applications; oversee data pipelines and machine learning integrations; establish testing and CI/CD practices; contribute to architecture and security decisions; mentor developers; and progress toward technical leadership.

Perform manual quality assurance for web, mobile, and back-end applications. Create and execute test plans, cases, and scenarios; conduct functional, regression, smoke, exploratory, usability, risk-based, API, compatibility, and data validation testing. Use SQL for database validation, document defects with reproduction steps and evidence, and collaborate with Development and Product teams. Apply AI tools and prompt engineering to QA processes.

Provide Tier 3 IT support and NOC operations as an escalation point for Tier 1 and Tier 2 teams. Monitor infrastructure, troubleshoot complex networking and connectivity issues, configure routers, switches, firewalls, and wireless controllers, resolve critical incidents, perform root cause analysis, manage SLAs, and coordinate escalations with technicians, vendors, and technical teams. The role requires experience with network monitoring, routing, switching, security tools, Microsoft environments, and automation workflows.

Administer and optimize Salesforce Sales, Service, Knowledge, and Experience Cloud environments. Provide user support and training, configure Salesforce Flow automations, manage CPQ products and pricing, develop reports and dashboards, maintain data quality, document configurations, and collaborate on integrations and business process improvements.

Provides Tier 1 IT support through phone, chat, and email; manages and documents tickets, resolves basic technical issues, performs password resets, troubleshoots Windows devices and peripherals, and escalates complex incidents. Maintains knowledge base documentation, guides users through self-service resources, supports higher-tier IT teams, and contributes to training and IT projects.

Translates expert input into structured Agent DNA fragments and supporting knowledge artifacts. Resolves conflicting information, identifies ambiguities, maintains evidence traceability and policy clarity, and partners with Product, Design, and Engineering on certification readiness. Establishes repeatable knowledge-ingestion and knowledge-operations practices, using AI to cluster, normalize, draft, compare, and summarize SME input while maintaining human review and certification standards.

Leads and mentors Agile/Scrum development teams while designing Azure-based architectures and scalable software solutions. Develops web applications, REST APIs, integrations, and cloud solutions using Microsoft technologies. Collaborates with technical and business stakeholders on requirements, planning, modernization, and migration initiatives. Ensures code quality, security, performance, maintainability, and continuous improvement while supporting Power Platform solutions.

Designs, develops, configures, and maintains Laserfiche workflows, eForms, business processes, integrations, metadata, security settings, and document-management structures. Collaborates with stakeholders to gather requirements, troubleshoots automation issues, documents solutions, trains users, and recommends process improvements. Integrates Laserfiche with databases and external systems using lookups, web services, and custom scripts while ensuring solutions are secure, compliant, and efficient.

Leads end-to-end AI solution development, including machine learning and deep learning models, predictive analytics, full-stack applications, cloud deployment, and MLOps. Designs scalable architectures, improves model performance and efficiency, documents technical decisions, and provides technical leadership and mentorship. Builds data preparation pipelines and communicates technical outcomes to business and engineering stakeholders.

Deliver cloud migration and deployment projects from scoping through closeout. Design and implement secure Azure and Azure Virtual Desktop environments, configure identity, access, networking, and firewalls, and lead technical execution across multiple client environments. Collaborate with account managers and service desk teams, maintain project documentation, manage scope, schedule, and budget, and apply security and risk-management best practices.

Build and own end-to-end full-stack features across frontend, backend, APIs, workflows, and integrations. Develop scalable applications, dashboards, internal tools, and service logic while improving performance, reliability, usability, and test coverage. Collaborate with product, design, AI, backend, and cloud teams, troubleshoot production issues, and participate in architecture and release planning. At the principal level, provide technical direction, establish engineering standards, make cross-team architectural decisions, and mentor engineers.

Designs, develops, configures, tests, and maintains Laserfiche workflows, eForms, business processes, metadata, security settings, and integrations. Collaborates with stakeholders to gather requirements, troubleshoot automation issues, document solutions, train users, and improve business processes. The role also supports database lookups, data validation, repository administration, third-party integrations, and compliance-focused process optimization.