Teams at Softgic

Lead application security for an autonomous AI agent platform. Perform threat modeling, security reviews, vulnerability identification, and control definition throughout the software development lifecycle. Address AI-specific risks including prompt injection, tool misuse, jailbreaks, secrets exposure, authorization weaknesses, and auditability. Collaborate with Engineering, Product, and Platform teams to validate security posture and prepare the platform for internal and external security reviews.

Leads daily IT helpdesk and MSP support operations, supervising teams, managing SLAs, KPIs, ticket queues, escalations, workforce coverage, quality audits, coaching, and customer satisfaction. The role monitors productivity and service performance, implements corrective actions, coordinates schedules, supports incident resolution, and reports operational results to management while ensuring SOP compliance and service continuity.

Designs and maintains batch and event-driven data pipelines integrating IBM DB2, enterprise applications, ERP systems, payroll platforms, and AWS. Responsibilities include DB2 query and performance optimization, ETL/ELT development, data validation, reconciliation, monitoring, incident troubleshooting, data architecture, and legacy-to-cloud modernization. Collaborates with engineering, architecture, product, and operations teams.