TIER 3 IT SUPPORT & NOC ENGINEER
We are looking for a Tier 3 IT Support & NOC Engineer with advanced experience in Network Operations, troubleshooting, infrastructure monitoring, and critical incident resolution, capable of serving as an escalation point for Tier 1 and Tier 2 support teams.
RequisitosMain Requirements
✓ 2+ years of experience in Network Operations / NOC
✓ Hands-on experience configuring routers, switches, firewalls, and wireless controllers
✓ Strong troubleshooting skills in routing, switching, and network connectivity
✓ Experience with network monitoring and traffic analysis tools
✓ Ability to perform Root Cause Analysis (RCA)
✓ Experience coordinating escalations with technicians, vendors, and other technical teams
✓ Strong English skills for technical communication and incident management
Highly valued: Experience working in MSP environments, mult
Skills Required
- 2+ years of experience in Network Operations or NOC
- Experience resolving complex incidents as Tier 3 or advanced escalation support
- Hands-on experience configuring routers, switches, firewalls, and wireless controllers
- Strong troubleshooting skills in routing, switching, and network connectivity
- Experience with network monitoring and traffic analysis tools
- Ability to perform root cause analysis
- Experience coordinating escalations with technicians, vendors, and technical teams
- Strong English skills for technical communication and incident management
- Experience working in MSP environments
What We Do
Softgic helps organizations pursue digital and cognitive transformation through innovative, customized technology solutions. Its services include software development, automation, cloud computing, cybersecurity, UX design, and related IT consulting. The company’s mission is to make life easier with technology and help clients transform digitally and cognitively, optimizing processes, reducing costs, and accelerating results for businesses across Latin America and the United States.
