The Operations Supervisor oversees the Contact Center agents, ensuring quality service, conducting performance reviews, and implementing procedural improvements while fostering team growth.

As a Reporting Analyst, you will design and maintain Power BI reports, analyze data, conduct lifecycle analysis, and ensure report quality while collaborating with teams to meet reporting needs.

The Tableau Analyst will design and develop interactive dashboards, support reporting issues, and collaborate with the business team. Required skills include Tableau dashboard creation and data quality processes, with additional skills in SQL and programming as advantages.

The Copy Writer/Editor/Proofreader will create, edit, and proofread digital marketing content, ensuring consistency and engagement for target audiences.

The Quality Assurance Analyst monitors calls and emails, evaluates customer experiences, and provides feedback to improve service performance, ensuring compliance with company policies.

The Operations Manager leads operational functions, enhances efficiency, collaborates on strategies, analyzes processes, mentors teams, and tracks performance.

The Content Writer/Editor will research, write, edit, and publish content for various platforms, ensuring engagement and relevance to the target audience.

The Graphic Designer will create on-brand graphics, collaborate with teams, develop concepts and layouts, and present ideas for approval.

The Data Entry Operator will update and maintain information in corporate databases, ensuring data accuracy and confidentiality while performing various administrative tasks.

The Social Media Manager is responsible for overseeing and managing social media accounts, creating engaging content, and monitoring social media trends to enhance customer engagement.