Jobs at SMDigital Partners

The Call Center Supervisor oversees daily operations, supports agents, analyzes performance metrics, and manages staffing and training in a remote work environment.

Handle bilingual customer service inquiries about pre-settlement funding, coordinating with clients and attorneys while maintaining detailed records and compliance standards.

Handle bilingual communications for pre-settlement funding, coordinate with clients and attorneys, assess funding eligibility, and maintain records.

The Sales Development Representative qualifies prospects for staffing services, educates clients about Arvios' model, and schedules calls with the CEO while managing the pipeline effectively.

Support full-cycle recruiting tasks: post jobs, screen candidates, schedule interviews, maintain ATS (Breezy.HR), coordinate onboarding, track hiring metrics, and assist HR admin in BambooHR while ensuring warm candidate communications.

Monitor and evaluate voice, email, and chat interactions against quality standards; provide constructive feedback; identify trends and recommend process improvements; partner with operations to improve performance and maintain calibration.

Lead and align operational functions across teams in a remote BPO/call center environment. Oversee supervisors, analyze performance metrics, implement scalable process improvements, run operational reviews and reporting, and build cross-functional relationships to drive continuous improvement and team accountability.

Identify and close new client engagements, build and manage a strong sales pipeline, develop tailored proposals, lead discovery conversations, and collaborate on go-to-market strategy. Manage client relationships for upsell opportunities, represent the company at events, and track/forecast pipeline performance regularly in a fully remote environment.

Manage and grow social media presence, develop content calendar, create engaging content, analyze metrics, and collaborate across teams.