Jobs at ShiftCare

Lead onboarding and implementation for new ShiftCare customers (5–100+ seats). Run training sessions, design workflows, manage high-volume communications, maintain HubSpot CRM hygiene, create enablement content, escalate issues, and drive continuous improvement across onboarding processes.

Own post-onboarding client relationships for UK customers, monitor product usage and account health, conduct account reviews, create training content, drive feature adoption and expansion, coordinate cross-functional resources, and use CRM and customer data to reduce churn and improve Net Revenue Retention.

Provide senior technical implementation and solution design for complex ShiftCare customers: analyze workflows, advise on configuration, rostering, billing, claiming, reporting, compliance and integrations; support pre-sales, handovers, product enhancement input, create playbooks, and train internal teams to reduce delivery risk and improve implementation quality.

Own and groom a defined product backlog end-to-end: write clear user stories and acceptance criteria, prioritise work using customer feedback and business goals, run agile ceremonies, partner with engineering and design to deliver, track feature metrics, coordinate launches, and maintain product documentation.

Outbound-focused SDR responsible for prospecting via phone, email and LinkedIn, generating qualified meetings for SMB AEs, qualifying inbound leads, managing pipeline in HubSpot, and consistently hitting activity and meeting targets while learning the North American home care market.

Full-cycle SMB B2B SaaS Account Executive responsible for outbound prospecting and managing opportunities from discovery to close. Deliver tailored demos, maintain pipeline in HubSpot, act as trusted advisor, and consistently exceed revenue targets across North America.